Healthcare RCM Product Adoption Specialist

About FinThrive

FinThrive is advancing the healthcare economy.
For the most recent information on FinThrive's vision for healthcare revenue management visit finthrive.com/why-finthrive.

Award-winning Culture of Customer-centricity and Reliability

At FinThrive we're proud of our agile and committed culture, which makes FinThrive an exceptional place to work. Explore our latest workplace recognitions at https://finthrive.com/careers#culture.

Our Perks and Benefits

FinThrive is committed to continually enhancing the colleague experience by actively seeking new perks and benefits. For the most up-to-date offerings visit finthrive.com/careers-benefits.

About the Role

Impact you will make

Join the leading healthcare educational-technology firm redefining healthcare industry education. At this very exciting time in our history, with unprecedented market drivers sparking change throughout the health care industry, we are seeking an experienced Learning Specialist to join our team of professionals and oversee product adoption.

This position will empower you to make an impact on one of the world's most progressive organizations by allowing you to thrive in an entrepreneurial and fast-paced environment.

What you will do

• Coordinate product launches with customers to ensure adoption and utilization metrics are monitored regularly and proactively communicated to customers
• Develop/revise customized training plans and conduct onsite and virtual training sessions
• Educate customers regarding content offerings, functionality, deployment, and best practices for future educational needs
• Field customer questions and investigate issues
• Gather customer stories and case studies related to positive FinThrive Education use and outcomes
• Collaborate with Sales and Customer Success regarding contract renewals
• Stay up to date with changing payer rules, government regulations, coding standards, industry technology, revenue cycle roles and responsibilities, and key performance indicators in both facility and provider environments

What you will bring

• 5+ years of C-level customer engagement experience
• 1+ years of experience conducting onsite and virtual training sessions
• Previous coding, clinical, revenue cycle, and/or patient access experience
• Revenue cycle experience
• Highly organized and detail-oriented skillset
• Computer proficiency with various Microsoft Office products
• Proven ability to thrive in a fast-paced setting
• Exceptional customer engagement skills
• Strong project management skills with excellent follow-through
• Ability to learn new systems and software quickly and effectively
• Goal-oriented work ethic
• Travel required: 30% depending on customer need

What we would like to see

• Bachelor's and/ or Master's degree
• Clinical experience

FinThrive's Core Values and Expectations

• Demonstrate integrity and ethics in day-to-day tasks and decision making, adhere to FinThrive's core values of being Customer-Centric, Agile, Reliable and Engaged, operate effectively in the FinThrive environment and the environment of the work group, maintain a focus on self-development and seek out continuous feedback and learning opportunities
• Support FinThrive's Compliance Program by adhering to policies and procedures pertaining to HIPAA, FCRA, GLBA and other laws applicable to FinThrive's business practices; this includes becoming familiar with FinThrive's Code of Ethics, attending training as required, notifying management or FinThrive's Helpline when there is a compliance concern or incident, HIPAA-compliant handling of patient information, and demonstrable awareness of confidentiality obligations

The physical demands and work environment characteristics described here are representative of those that a colleague must meet to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.