Director of Medical Services

Update as of 8/7/2024: The salary range for the Director of Medical Services has increased to $310,000-$385,000/annually. Salary commensurate with skills, qualifications and experience.

Student Health Services is hiring our new Director of Medical Services! Come to Santa Cruz, California, and join a team of dedicated health care professionals serving students at the University of California Santa Cruz. Provide clinical service and leadership in a beautiful redwood forest surrounded by ocean views, wildlife and fresh air.

Our Medical Director will be a licensed physician who is passionate about and committed to serving the medical needs of a diverse college student population by providing direct service and leading a team of well experienced clinicians ensuring the highest quality of medical care for students.

If desired, opportunities available for this position include:

• Both on campus and remote work
• Relocation Expense reimbursement, when eligibility guidelines are met

UC Santa Cruz staff have access to comprehensive benefits packages. Here is sample of benefits:

• Medical, Dental & Vision Care Insurance Plans
• UC Retirement Plan
• Group Term Life Insurance
• Legal Insurance
• Pet Insurance
• 13 Paid Holidays plus accrued vacation and sick leave

For more information on the comprehensive benefits package offered by the university

visit: https://ucnet.universityofcalifornia.edu/compensation-and-benefits/index.html

Thank you for your interest in UC Santa Cruz.

HOW TO APPLY

For full consideration, applicants should attach their resume and cover letter when applying for a job opening. For guidance related to the application process or if you are experiencing difficulties when applying, please review the Applicant Resources on our Talent Acquisition website.

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INITIAL REVIEW DATE (IRD)

Application materials submitted by 11:59 pm on the IRD will be routed to the hiring unit for consideration. Materials submitted after the IRD will ONLY be forwarded at the request of the hiring unit. To ensure your application is routed for consideration, submit your materials before 11:59 p.m. on the IRD. Talent Acquisition cannot accept application materials outside of the jobs portal, and is unable to update submitted applications on an applicant's behalf, or forward communications to the hiring units. For more information about the IRD and the applicant review process, view this link.

The IRD for this job is: 08-28-2024

ABOUT UC SANTA CRUZ

UC Santa Cruz is a public university like no other in California, combining the experience of a small, liberal arts college with the depth and rigor of a major research university. It's known as an unconventional place where innovation and experimentation is part of the campus's DNA. That playful, bold spirit still thrives today, all on a campus renowned as among the most beautiful in the world.

DEPARTMENT OVERVIEW

UC Santa Cruz (UCSC) Student Health Services (SHS) is a full-service medical facility offering clinical, educational, and psychological support to UCSC students. SHS is deeply committed to ensuring affordable, well-integrated, multidisciplinary healthcare that effectively supports the university's diverse campus communities, through equitable access and culturally competent, high-quality programs and services.

The Primary Care Program includes primary care and same-day care, with the support of on-site radiology, a COLA-accredited clinical laboratory, and a campus pharmacy. Counseling and Psychological Services (CAPS) supports UCSC students to maintain or improve their general well-being by providing a broad range of counseling, psychiatric services, consultation, and outreach services and programs.

Other departments include Student Health Outreach and Promotion (SHOP), home of the Condom Co-op; CARE (Campus Advocacy, Resources, and Empowerment) the advocacy and prevention education office that supports survivors of sexual assault, stalking, and dating/domestic violence; and Student Insurance Programs.

Student Health Services employs approximately 150 staff including physicians, psychiatrists, case managers, lab scientists, pharmacists, nurses, radiologists, and many other clinical and administrative staff. Student Health and Wellness welcomes staff with interest and experience in working with students with a wide range of ethnic, cultural, and gender identities.

More information can be found at: https://healthcenter.ucsc.edu

JOB SUMMARY

Under the general direction of the Associate Vice Chancellor/Executive Director of Student Health and Wellness Chief Well Being Officer, the Director of Medical Services (Medical Director) has primary responsibility for medical care at UCSC Student Health Services. As the senior clinical leader and member of the senior administrative staff, the Director of Medical Services promotes and assures quality clinical services across the student health facility and provides strategic direction. The Director of Medical Services plans, develops, coordinates, and assesses the health service.

In addition to medical services, the Director provides senior strategic leadership in the design, development, implementation, coordination, assessment, and continuous improvement of health-related programs and services for students. This includes collaborative efforts of medical, psychological, and psychiatric services, providing health leadership on known and emerging issues relevant to the health, safety, and well-being of students. The Director of Medical Services also spends a portion of their time providing direct clinical care to patients.

As Director of Medical Services, this position provides consultative support and supervision for the clinical staff, leadership in developing and implementing clinical policies and procedures, and is a member of the Student Health Services management team. The Director oversees all medical care provided by SHS physicians, Nurse Practitioners, and Physician Assistants, either through direct or delegated supervision, and indirectly supervises all other staff involved in the delivery of medical care to students. The Director directly oversees the Associate Medical Director (NP/PA Supervisor) Clinic Director (Nurse Supervisor), Lab Director, Dietician, and X-Ray operations.

APPOINTMENT INFORMATION

Budgeted Salary: $310,000-$385,000/annually. Salary commensurate with skills, qualifications and experience.
Under California law, the University of California, Santa Cruz is required to post a reasonable estimate of the compensation for this role. The salary shown above is the budgeted amount the University reasonably expects to pay and the salary extended should not exceed this posted amount.

Benefits Level Eligibility: Full benefits

Schedule Information:

• Full-time, Fixed
• Percentage of Time: 100%, 40 Hours per Week
• Days of the Week: Mon-Fri
• Shift Includes: Day

Employee Classification: Career appointment

Job End Date: None

Work Location: UC Santa Cruz Main Campus

Union Representation: Non-Represented

Job Code Classification: 000587 (PHYSCN SHS MGR 2) Grade 31

Travel: Never or Rarely

JOB DUTIES

25% - Leadership and Management

• Provide overall leadership for medical practice, clinical quality improvement, delivery of clinical services, and continuing medical and professional education for providers at Student Health Services (SHS).
• Provide high-quality, cost-effective, and accessible primary care, specialty care, ancillary services, and medical/pharmaceutical products to the student campus community through an appropriate combination of services and expertise, off-campus consultation and specialty care, insurance contracts, and income-generating operations.
• Direct and oversee clinical services at Student Health Services: Provide oversight and medical consultation to all SHS physicians, physician assistants, nurse practitioners, nurses, ancillary services, or other clinical support staff involved in direct patient care.
• Provide medical consultation and review for laboratory, radiology, pharmacy, travel clinic, nutrition, health education, optometry, and insurance. Provide ongoing analysis and monitoring of patient scheduling systems to ensure patient needs are met.
• Set and interpret goals, directions, policies and procedures, and operational processes, as well as assess interactions of all areas/departments within SHS in the provision of quality medical services.
• Plan for potential crises and ensure business continuity in the event of building or system disruptions or a pandemic event.
• Confer with other campus departments, medical groups, and the Santa Cruz County Public Health Department on the health care needs of students or public health issues.
• Maintain contact with other student health directors in and outside of the UC system and the Office of the President, regarding student health care issues. Serve as needed on campus-wide and system-wide committees, and represent UCSC on initiatives and efforts related to oversight of Student Health Centers at the Office of the President. Collaborate closely with other members of the Student Health Services cluster to ensure seamless delivery of services to students.
• Participate in UC statewide SHS Directors meetings and projects to ensure appropriate program assessment, benchmarking, communications with UCOP, and sharing of best practices.
• Provide oversight for the on-campus Student Health Services Insurance plans and referral processes.
• Ensure compliance with state and federal regulations to maintain state licensures for the pharmacy, clinical laboratory, and x-ray.
• Collaborate with the other directors to maintain accreditation by the Accreditation Association for Ambulatory Health Care (AAAHC) or other nationally recognized accrediting agencies for purposes of ensuring the quality of care that meets recognized standards in the medical community.
• Participate as a colleague with all members of the senior management team for joint management decisions, and provide medical leadership for management team decisions and program priorities.
• Maintain a positive working relationship with the campus staff and campus community. Demonstrate behavioral standards expected of medical professionals and customer service staff, and lead by example. Serve as a role model and perform effectively in a service environment.

25% - Program Management

Program Development:

• Direct program development including active participation in and support of campus wellness initiatives, evaluation of existing services, and their modification or addition designed to maximize the well-being of students attending UCSC.
• Oversee provision of primary medical care and patient education to promote self-care and develop knowledgeable healthcare consumers through a wide range of health-related education and outreach activities. Establish benchmarks for evaluating the status of student health and trends. Conduct assessments and studies to evaluate services, service needs, and the status of student health.
• Coordinate with the AVC for Student Health and Wellness, Directors of SHOP (Student Health Outreach and Prevention), CAPS (Counseling and Psychological Services), Psychiatry, and CARE (Advocate Office for Sexual and Gender-Based Violence and Sexual Misconduct) on policy and program issues to provide integrated, comprehensive patient care services. Specifically, collaborate with SHOP to provide integrated services in areas such as sleep, nutrition and healthy eating, sexual health, and screening for alcohol and other substance abuse; CAPS, Psychiatry, and Case Management to provide integrated services for patients; and with CARE to support and improve the care for students utilizing their services.

Clinical Quality Improvement:

• Direct the Quality Assurance (QA) Program, including the Risk Management Program, utilization review, case management, peer review, trend reports, and staff education.
• Provide leadership to the senior management team regarding quality improvement opportunities, medical service improvements, patient accessibility to services, and emerging health trends.
• In collaboration with the Quality Assurance Manager, perform independent clinical audits, oversee and participate in activities of the Quality Assurance, Peer Review Committees, and benchmarking studies with other UC student health centers to ensure delivery of high-quality medical care at Student Health Services (SHS).
• Participate on the credentialing committee responsible for credentialing and privileging of all licensed health care providers at SHS, including physicians, physician assistants, nurse practitioners, pharmacists, optometrists, registered nurses, psychologists, psychiatrists, LCSW, MFT, and radiologic/laboratory technicians.
• Coordinate with the QA Manager/Chair to prepare and submit incident reports, implement corrective actions as necessary, and on all risk management activities related to the provision of clinical care.
• Review and respond to patient complaints regarding medical care, provision of services, accessibility, and insurance/referral issues. Notify the AVC of potential risk matters.
• Coordinate with the supervisors and managers and answer correspondence related to the medical care of students or staff, including reports to public health and other agencies.
• Public Health Response and Communicable Disease Management:
• Contribute to Campus protocols, supervise clinical response teams; and provide guidance to pandemic nurses, residence staff, and dining. Cover night and weekend concerns cases, where applicable, and act as Medical Consultant to Child Care, CHES, EH&S, Athletics, and Workers Comp, especially regarding pandemic cases and exposures.
• Supervise and provide consultation to lab and providers on the best options for lab tests. Add and remove Quest and in-house lab tests based on the latest data.
• Conduct Office of Health and Human Services (OHSS) OHSS Assessments: review and approve clearances for animal workers.
• Provide leadership for the integrated care of students in need of behavioral health services.

25% - Clinic supervision

• Oversee all medical care provided by SHS physicians, Nurse Practitioners, and Physician Assistants, either through direct or delegated supervision. Indirectly supervise all other staff involved in the delivery of medical care to students.
• Encourage and train SHS staff in the continuous development of customer service orientation and focus on the provision of high-quality, cost-effective, and accessible medical care for the students of UCSC.
• Recruit, screen applications, interview candidates, and select medical staff in accordance with State and Federal laws, university personnel policies, affirmative action goals, and SHS policies and procedures.
• Support UCSC's Principles of Community and Equal Opportunity/Affirmative Action programs as they apply to medical staff recruitment, selection, and administration.
• Train and assign work to new and continuing employees. Routinely assess staff capabilities and workload, monitoring productivity and redistributing work when necessary. Identify areas that need backup support.
• Independently provide supervision and conduct performance evaluations. Clearly communicate job expectations, and monitor performance and progress. Provide guidance on performance standards and University procedures. Determine what discipline should be imposed for subordinates, with authority to apply such, and/or recommend the same to higher level management. Contribute to developing and presenting positions for collective bargaining.
• Provide leadership for and support clinician continuing education and professional development for medical staff.

25% - Direct Care

• Provide general and consultative medical care to students, consisting of diagnosis and treatment of acute and chronic illness or injury.
• Establish and record medical history and exam, assessment, treatment, and prognosis in an electronic medical record system.
• Order and interpret lab tests, x-rays, and other diagnostic studies.
• Assume responsibility for assigned patients until care is transferred. Consult with and provide referrals to specialists as necessary.
• Perform minor procedures, such as laceration repair, incision and drainage, removal of foreign bodies, toenail surgeries, and excision or biopsy of minor lesions.
• Provide care in medical emergencies, including CPR, and administration of medications.
• Actively promote disease prevention and health promotion activities, including patient education activities on wellness, sexually transmitted diseases, mental health, and substance abuse.
• Maintain confidentiality of patients, students, and staff.

REQUIRED QUALIFICATIONS

• Graduation from a class A accredited school of medicine with the degree of Medical Doctor (MD) or Graduation from a class A accredited school of osteopathy with the degree of Doctor of Osteopathy (DO)
• Must be Licensed MD or DO in State of California in good standing; See Special Conditions of Employment for further requirements.
• At least 5 years clinical experience in an ambulatory care clinic or similar practice, urgent care or private practice.
• Demonstrated management experience in a large complex healthcare facility with proven ability to analyze, interpret and apply management principles, practices and techniques in the conduct of business.
• Thorough knowledge of administration of ambulatory healthcare, psychological counseling and student service facilities. Knowledge of management theory and practice in complex healthcare organizations.
• Leadership, supervisory and consensus building skills with the knowledge to act within University regulations and in the best interest of the unit. Proven ability to manage crisis situations and effectively facilitate and resolve interpersonal conflicts. Demonstrated skill in problem solving and mediation among competing influences.
• Demonstrated knowledge and skill in supervision and organizational management. Skill in recruitment, selection, evaluation, delegation, development, motivation, reward and discipline.
• Well-developed and proven skill to develop relationships, interact and communicate with diverse groups of people, using tact, sound judgment, diplomacy and flexibility. Skill to communicate effectively with students, staff, medical providers, faculty, visitors, parents and external contacts. Skill to create and present informational or training programs for medical providers, staff, students or other groups.
• Demonstrated ability to approach complex problems, such as scarce resources, creatively and with innovation, proposing and implementing solutions that satisfy diverse needs and demands of individuals and/or units. Ability to independently make decisions and initiate actions. Ability to exercise sound professional judgment.
• Ability to develop realistic goals and objectives and determine priorities among many competing demands. Ability to systematically break multidimensional problems or processes into component parts and to use analytical techniques to identify solutions. Ability and willingness to develop, and work as part of a collaborative team to achieve common objectives. Skill to participate effectively on committee assignments
• Demonstrated skill to practice emergency medicine, perform minor surgery, and wound care. Skill to provide consultation to health care providers. Skill to serve a large volume of patients rapidly and effectively by appointment or on a walk-in basis within set time limits. Demonstrated skill to record in an orderly and logical manner the history, exam, assessment, treatment plan, patient education, and other information related to patient care in the Electronic Medical Record (EMR) system. Demonstrated ability to maintain confidentiality.
• Working knowledge of public and preventive health principles and practices. Knowledge of private and group medical practice; federal and state laws regarding medical records, student information management, right to privacy and confidentiality (including HIPAA and FERPA) and CLIA requirements as stipulated in Federal and California Laws. Knowledge of health insurance benefit structures and claim procedures.
• Demonstrated skill in the use of word processing, spreadsheet, database, email, medical information and web software. Intermediate or advanced skill in use of (some or all) MS Excel, Word, Outlook, Internet Explorer, and electronic medical records systems.

PREFERRED QUALIFICATIONS

• At least 3 years administrative experience including direct supervision and personnel management.
• Experience supervising staff and making personnel decisions in a collective bargaining environment.
• Knowledge of community resources and public health requirements of the county of Santa Cruz and the State of California.
• Board Certification in Family Medicine (See Special Conditions of Employment for additional information on licensure and board certification requirements)
• Knowledge of age-specific health education goals and strategies, including both preventive and emergency interventions.
• Prior experience providing and/or administering health care and services on a university campus.
• Proven knowledge of good laboratory practices and applicable CLIA regulations for maintaining a safe and healthy laboratory work environment.
• Demonstrated understanding of quality and proficiency standards for in house laboratory tests resulting in accurate and reliable patient test results.
• Proven knowledge for control of quality, radiation safety, and technical aspects of all X-ray examinations and procedures.
• Strong understanding of the Environmental Health and Safety (EH&S) requirements for laboratory and medical X-ray safety and a working knowledge of the rules and procedures regulating these requirements.
  

SPECIAL CONDITIONS OF EMPLOYMENT

• Must be Licensed MD or DO in State of California in good standing
• Current valid federal controlled substance registration (DEA certificate)
• BLS Certified or the ability to become BLS certified within 6 months of hire (unit will sponsor such training)
• Must be Board Certified in Primary Care Specialty, Family Medicine, Internal Medicine, Pediatrics, or Emergency Medicine
• Graduate of an accredited medical or osteopathic school.
• Must possess a current CPR certificate.
• Selected candidate will be required to successfully complete a pre-hire criminal history background check and a pre-hire credentialing check.
• Selected candidate will be required to take a TB test within 60 days of hire.
• Complete HIPAA (Health Insurance Portability and Accessibility) training within 30 days of hire
• Selected candidate will be required to complete training within established time frames as directed including UC compliance training.
• The selected candidate will be required to work primarily on campus, with periods of remote work possible based on operational needs. If a hybrid work schedule is confirmed, the selected candidate must be able to work successfully from a home/remote office and be able to fulfill the requirements of the UCSC telecommuting agreement.
  Ability to work occasional evenings and weekends as directed.
  Ability to respond to emergencies after hours as necessary.
• Clery Act: This position has been identified as a Campus Security Authority (CSA); required to report crimes, incidents, and disciplinary referral statistics as required by the Jeanne Clery Disclosure of Campus Security Policy and Campus Crime Statistics Act (20 USC * 1092(f)).
• Ability to wear proper safety attire (long pants, closed-toe shoes, etc.) and personal protective equipment common in a laboratory setting.
• Ability to read signs and follow directions on labels that are written in English as well as ability to read and understand Material Safety Data Sheet (MSDS) and the proper use of chemical compounds.
• Ability to maintain appearance and conduct suitable for working in a professional setting.
• Must comply with current care workers as defined by state and federal regulatory agencies; current health safety requirements to be discussed during interview.
• The University of California has implemented a Vaccination Policy covering all employees. Employees, including new hires, are required to comply with any applicable policies relating to the University of California vaccine program.
• Per the Child Abuse and Neglect Reporting Act (CANRA), this position has been identified as a Mandated Reporter. The selected candidate will be required to report known or suspected child abuse or neglect as defined by CANRA and will be required to sign a Statement Acknowledging Requirement to Report Child Abuse prior to commencing employment. CANRA Penal Codes, and related definitions, requirements, and responsibilities may be obtained here.

SAFETY STATEMENT

All UCSC employees must understand and follow job safety procedures, attend required health and safety training, proactively promote safety at work, and promptly report actual and potential accidents and injuries.

NOTICE OF AVAILABILITY

In compliance with the Jeanne Clery Disclosure of Campus Security Policy and Campus Crime Statistics Act (the Clery Act), the Annual Security and Fire Safety Report (ASFSR) is available at: https://drive.google.com/file/d/1hUBiz3WS3zErEGOhSOu7KZZPzGkTwr_2/view?usp=sharing. This report is published by October 1st of each year and includes current institutional policies and procedures concerning campus safety and security; fire safety and evacuation policies; sexual misconduct and relationship violence reporting and response protocols; and crime and fire statistics for the three previous calendar years. A paper copy of the ASFSR is available upon request by contacting the UCSC Police Department at 114 Carriage House Rd., Santa Cruz, CA 95064, or by calling 831-459-2231 Ext. 1.

EEO/AA

The University of California is an Equal Employment Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, age, or protected veteran status. UC Santa Cruz is committed to excellence through diversity and strives to establish a climate that welcomes, celebrates, and promotes respect for the contributions of all students and employees.

For the University of California's Affirmative Action Policy please visit: https://policy.ucop.edu/doc/4010393/PPSM-20

For the University of California's Anti-Discrimination Policy, please visit: https://policy.ucop.edu/doc/1001004/Anti-Discrimination