Desktop Engineer (SYS ADM 2 TX)

Under the general direction of the Executive Director of Information Technology, the Desktop Engineer is responsible for maintaining and enhancing endpoint management systems and services. This role focuses on automating endpoint management across Windows, Mac, and Linux platforms from initial system build through system retirement. The Desktop Engineer will leverage existing technologies, including HCL BigFix, Jamf, and Microsoft Endpoint Manager (Intune), to automate software and operating system deployment and patching processes. The position also involves building out a catalog of self-service options to enable end users to install software and make configuration changes. Additionally, the Desktop Engineer will collaborate with the campus-wide Aggie Desktop team to benefit the entire campus. Fulfill information security duties; manage and report on compliance with security controls, execute incident response plans, and ensure that information security and privacy are a priority across all duties.

Apply By Date

August 21, 2024 at 11:59pm

Qualifications

Minimum Qualifications

For full consideration, applicants are encouraged to upload license, certification and/or educational degree if required of the position.

• Experience in managing and supporting Windows and Mac operating systems.
• Experience with endpoint management tools such as HCL BigFix, Jamf, or Microsoft Endpoint Manager (Intune).
• Familiarity with Linux operating systems and basic scripting skills (e.g., GNU BASH, Windows PowerShell, Python).
• Strong understanding of IT security principles and compliance requirements.
• Excellent communication skills, both written and verbal, to effectively document and train users on technical topics.

Preferred Qualifications

• Certification in ITIL Foundations or a similar IT Service Management methodology.
• Experience in automating software deployment and patching processes.
• Experience working in a higher education environment.
• Familiarity with creating and managing self-service software catalogs for end users.

Key Responsibilities

• 50% - ENDPOINT MANAGEMENT AND AUTOMATION
• 30% - SOFTWARE DEPLOYMENT AND PATCHING
• 20% - COLLABORATION AND SUPPORT

Department Overview

The Information Technology department provides comprehensive IT services and support to the College. This includes managing endpoint devices, ensuring security compliance, and facilitating the effective use of technology across various departments and programs. The Desktop Engineer plays a critical role in advancing the department's mission by optimizing endpoint management and improving user experience.

Position Information

• Salary or Pay Range: $40.06/hr. - $56.09/hr.
• Salary Frequency: Biweekly
• Salary Grade: 210
• UC Job Title: SYS ADM 2 TX
• Number of Positions: 1
• Appointment Type: Career
• Percentage of Time: 100%
• Shift Hours: Manager will advise
• Location: Davis, CA
• Union Representation: TX
• Benefits Eligible: Yes
• Hybrid/Remote/On-Site: On-Site

Benefits

Outstanding benefits and perks are among the many rewards of working for the University of California. UC Davis offers a full range of benefits, resources and programs to help you bring your best self to work, as well as to help you and your family achieve your health, wellness, financial and career goals. Learn more about the benefits and eligibility rules by visiting Benefits Summary for UC Davis Health Employees or Benefits Summary for UC Davis Employees and our Benefits Page.

If you are represented by a union, benefits are negotiated between the University of California (UC) and your union and finalized in a contract. Read your bargaining unit's employment contract, stay abreast of current negotiations and learn about collective bargaining at UC: https://ucnet.universityofcalifornia.edu/labor/bargaining-units/index.html

• High quality and low-cost medical plans to choose from to fit your family's needs
• For eligible roles, UC pays for Dental and Vision insurance premiums for you and your family
• Extensive leave benefits including Pregnancy and Parental Leave, Family & Medical Leave
• Paid Holidays annually as stipulated in the UC Davis Policies or Collective Bargaining Agreement
• Paid Time Off/Vacation/Sick Time as stipulated in the UC Davis Policies or Collective Bargaining Agreement
• Continuing Education (CE) allowance and Education Reimbursement Program as stipulated in the UC Davis Policies or Collective Bargaining Agreement
• Access to free professional development courses and learning opportunities for personal and professional growth
• WorkLife and Wellness programs and resources
• On-site Employee Assistance Program including access to free mental health services
• Supplemental insurance offered including additional life, short/long term disability, pet insurance and legal coverage
• Public Service Loan Forgiveness (PSFL) Qualified Employer & Student Loan Repayment Assistance Program for qualified roles
• Retirement benefit options for eligible roles including Pension and other Retirement Saving Plans. More information on our retirement benefits can be found here
• UC Davis cares about building a community, which is why we provide resources to enhance diversity, equity and inclusion as well as Employee Resource Groups (ERGs) to support our staff

Physical Demands

• Work at a computer terminal for extended periods.
• Lift and manipulate desktop computing equipment.

Work Environment

• Abide by the UC Davis Principles of Community in all interactions.
• Work occasional nights, weekends, and holidays to minimize business-hour disruptions.
• Meet project deadlines and work overtime as needed.
• Background check required for this critical position.
• The Smoke and Tobacco Free Environment policy is intended to provide a healthier, safer, and more productive work and learning environment for the entire UC community. The University of California prohibits smoking and tobacco use at all University owned or leased properties, or facilities operated by UC staff or faculty. Smoking and tobacco use are strictly prohibited in indoor and outdoor spaces, parking lots, residential space, and University vehicles. https://ucdavispolicy.ellucid.com/documents/view/271

Special Requirements

This is a critical position, as defined by UC policy and local procedures, and as such employment is contingent upon successful completion of background check(s), including but not limited to criminal record history background check(s)

Diversity, Equity, Inclusion and Belonging

At UC Davis, we're solving life's most urgent challenges to bring a fuller, healthier, and more resilient world within reach. We grow from every challenge we take on and we don't just maintain - we improve. We recognize that creating an inclusive and intellectually vibrant organization means understanding and valuing both our individual differences and our common ground. The most comprehensive solutions come from the most diverse minds, and you belong here. As you consider joining UC Davis, please explore our Principles of Community, our Clinical Strategic Plan and strategic vision for research and education, and our latest efforts to outgrow the expected. The University of California, Davis is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, age or protected veteran status.

For the University of California's Affirmative Action Policy please visit: https://policy.ucop.edu/doc/4010393/PPSM-20.

For the University of California's Anti-Discrimination Policy, please visit: https://policy.ucop.edu/doc/1001004/Anti-Discrimination.

Because we want you to be seen, our recruiting process at UC Davis fosters authenticity, diversity, and inclusion. Studies have shown that some people may not apply to jobs unless they meet every single qualification. Each unique role at UC Davis has a set of requirements and you could be perfect for this role, or you could be perfect for the next role! Don't meet all the requirements? We still encourage you to apply! #YouBelongHere