Associate Manager, Modern Endpoint Engineer

SC JOHNSON IS A FIFTH-GENERATION FAMILY COMPANY BUILT ON THE SPIRIT OF OUR PEOPLE. We have been leading with purpose for over 130 years, building iconic brands that win the hearts and minds of consumers - such as Raid, Glade, Ziploc and more, in virtually every country around the world. Together, we are creating a better future - for the planet, for future generations and for every SCJ team member. Join our winning team of Wave Makers and Go Getters and help us write the next chapter in the SCJ story.

Summary:

As the Associate Manager, Modern Endpoint Engineer, you will be responsible for updating, modernizing, and setting technical direction for our highly visible endpoint platform focusing on Apple devices. The role requires one to look at our environment with an innovative and breakthrough mindset to set direction and continue to modernize our end point devices while meeting business needs and ensure supportability with a lens of security and customer experience. In this role you will work cross functionally to provide and integrate modern deployment solutions, cloud-first strategies, and related initiatives; and will be expected to participate in specific project rollouts, merger and acquisition activities, and operational activities as needed.

This an onsite role in Racine, WI.

KEY RESPONSIBILITIES

• Serve as a lead expert in implementing and innovating Modernized Endpoint solutions for SCJ application and infrastructure owners, specifically around macOS devices and device management. Define and prioritize product features, requirements, and roadmaps for macOS device management and macOS products. Analyze updates from vendors and add to roadmaps/plans.

• Stay current and relevant through research and industry connections to provide a progressive approach within the End User Computing space at SC Johnson. Develop and maintain a deep understanding of the Apple ecosystem, including hardware, operating system(s), applications, and security.

• Set standards and SLAs/XLAs as Service Owner for Managed Service Providers and serve as a final escalation point for issues. Monitor and analyze product performance metrics. Ensuring Managed Service Provider is delivering quality service.

• In collaboration with IT Security function recommend and evaluate new IT security policies, technologies etc.

• Develop and implement/update Endpoint standards, policies, procedures, and customer experience / customer success metrics. Manage vendor relationships and ensures software licensing compliance.

• Ensure SCJ standard infrastructure management processes are being followed, identify procedural issues and lead actions to remediate and correct processing as needed (examples: change, work, problem management).

• Lead resolution of technical outages by engaging multiple teams and vendors, provide on-call service as assigned.

REQUIRED EXPERIENCE:

• University Degree and 6+ years of relevant experience Or Advanced Degree and 4+ years relevant experience. Minimum 4 years of experience in the Endpoint and Desktop Management space including but not limited to systems design, implementation, and support with focus on Apple/macOS devices.

• Minimum 2 years of demonstrated experience in two or more of the following:

  • Administration, configuration, and design for Modern Endpoint Management (JAMF & Microsoft Intune)

  • Experience working with at least two of the following: Active Directory, Microsoft Azure AD, SCCM

• Strong understanding of Apple macOS, the Apple ecosystem, macOS device management and macOS applications / use cases in an enterprise environment.

PREFERRED EXPERIENCES AND SKILLS:

• Transformative experience with Endpoint services in medium to large sized company.

• Experience in mergers and acquisitions work.

• Proven track record of a cross team collaborative approach

• Experience with Microsoft Office 365

• Strong problem-solving skills and the ability to overcome difficult challenges

• Strong interpersonal and team building skills

• Microsoft and/or JAMF certifications are a plus

JOB REQUIREMENTS:

• Full time

• Remote work is available once a week for eligible employees

• This role is not eligible for relocation

SC Johnson's total compensation packages are at or above industry levels. In addition to salary, total packages may include bonuses, long-term incentives, matching 401(k) contributions and profit sharing based on company profitability, job level and years of service. As a family company, we're committed to providing benefits such as subsidized health care plans, maternity/paternity/adoption leave, flexible work arrangements, vacation purchase options, recreation and fitness centers, childcare, counseling services and more.

Inclusion & Diversity

We're a global business, with people from every culture, ethnicity, race, religion, gender identity, sexual orientation, age and ability. We recognize the breadth of human experience, and we work to celebrate it. It is our goal to build a diverse, inclusive and supportive work environment where all people can thrive.

We're committed to ongoing efforts that help us attract, hire, and retain diverse talent who want to build a positive, inclusive environment. Read more about our ongoing initiatives at https://jobs.scjohnson.com/inclusion.

Better Together

At SC Johnson, we strive to create a positive, inclusive and unique workplace. We strongly believe SCJ people are able to achieve their best when they can collaborate and work together in person.

Equal Opportunity Employer

The policy of the Company is to ensure equal opportunity for all qualified applicants and employees without regard to race, color, religion, gender, marital status, sexual orientation, national origin, ancestry, age, gender identity, gender expression, disability, citizenship, pregnancy, veteran status, membership in any active or reserve component of the U.S. or state military forces, genetic history or information or any other category protected by law.

Accommodation Requests

If you are an individual with a disability and you need an accommodation or other assistance during the application process, please call our Human Resources department at 262-260-3343 or email your request to SCJHR@scj.com. All qualified applicants are encouraged to apply. Download the EEO is the Law poster for more information.