Clerical Technician 3 - Business Office Support (Gracedale Nursing Home Administration)

In order to be considered for this position, applicants must successfully submit a completed application prior to the posting deadline. Applications submitted with incomplete or missing education and/or work experience sections will be considered incomplete and will not be reviewed. These applicants will be disqualified from consideration. The attachment of a resume to the application does not fulfill this requirement and will not prevent incomplete applications from being rejected. Education and work experience fields must be completed, regardless of the presence of an attached resume.

Once the posting closes, all applications will be reviewed. The information provided on the application will be utilized to determine whether or not each applicant meets the Minimum Requirements for this position as noted in the Job Description. We encourage all applicants to provide a comprehensive, concise history of their education, certification, licensing, and employment history. Please read the Minimum Requirements thoroughly and then demonstrate that you meet these requirements on your application.

For questions regarding this posting, please contact Sherry Christman, Human Resources Analyst at schristman@norcopa.gov or 610-829-6382.

GENERAL PURPOSE
The Clerical Technician 3 - Business Office Support Gracedale Nursing Home position provides superior administrative support to the Business Office Manager and Fiscal Specialists in the Billing Department of the Business Office. This position independently prepares, carries out, and takes definitive action regarding processes and functions that are integral parts of the department's mission. Work includes duties that are supportive in nature in order to provide an efficient use of department resources to maximize productivity.

SUPERVISION RECEIVED
This position reports directly to the Nursing Home Business Office Manager.

SUPERVISION EXERCISED
This position is not responsible for the supervision of other employees or functions.

ESSENTIAL DUTIES OF THE POSITION
Answers telephone and receives visitors to office. Provides exceptional customer service by effectively communicating by telephone, email, or in person. Adequately resolve visitors' issues, or direct visitors to appropriate staff able to provide assistance.

Interacts with Gracedale Administration, employees, residents, family members, and appointed responsible parties on a regular basis to assist with general requests or direction to appropriate staff members in order to provide the highest level of customer service.

Schedules appointments for meetings as needed.

Receives over the counter payments and provides receipts. Performs cash application of cash receipts into software system. Prepares paper check insurance remittance cash receipts. Imports electronic remittance payments from third party software vendor and prepares cash receipts.

Reviews resident medical bills for OME/PME processing.

Performs data entry into Excel spreadsheets.

Opens and distributes incoming departmental mail. Assists with preparation and mailing of resident billing statements.

Assists Nursing Home Fiscal Specialists and Business Office Manager with daily tasks such as copying, scanning, filing, entering resident annotations, faxing documents to various outside agencies, preparation of standard Medical Assistance renewal applications, obtaining resident signatures on informational release forms, emails resident demographic information to outside agencies, insurance verifications, payor source verifications, preparation and distribution of daily census reports, verification of insurance premiums and other deductions, uploads resident documents into Gracedale specific software, and other clerical functions as assigned.

Provides back-up coverage to Greeter/Receptionist.

Provides back-up coverage to Resident Funds including petty cash reconciliation, bank drawer reconciliation, resident bank operation, and resident payday delivery.

Cash receipts application of insurance claims payments in Gracedale specific software.

Preparation of bank deposit receipts according to departmental guidelines for proper accounting of funds received.

Assumes responsibility and takes independent action on areas of specialization and/or assigned function area. Performs assigned functions according to specified time schedule.

Performs all job duties with a friendly, positive, and team oriented approach.

Supports facility and department goals.

*An employee assigned to this title shall perform a majority, but may not perform all, of the duties listed in this job description. Conversely, minor level duties performed on the job may not be listed. The duties listed above are intended only as illustrations of the various types of work that may be performed. The omission of specific statements of duties does not exclude them from the position if the work is similar, related or a logical assignment to the position.

REQUIRED MINIMUM QUALIFICATIONS

EDUCATION & EXPERIENCE- Completion of a high school, or general equivalency, diploma; AND

At least one (1) year of general clerical work experience involving a high level of customer service.

OTHER REQUIREMENTS- Applicants must be fully vaccinated against COVID-19, and present valid proof of vaccinated status, in order to be eligible for hire at Gracedale Nursing Home. According to the Centers for Disease Control (CDC), people are considered fully vaccinated two (2) weeks after their second dose in a 2-dose series (such as Pfizer or Moderna vaccines), or two (2) weeks after a single-dose vaccine (such as Johnson & Johnson's Janssen vaccine).

Upon hire employee must have a drug screening and COVID-19 testing. Employees may also be periodically tested for COVID-19 as required or recommended. In addition, Gracedale Nursing Home will follow The Centers for Medicare & Medicaid Services (CMS) requirements with regard to booster(s) needed for workers in health care settings.

KNOWLEDGE, SKILLS, AND ABILITIES
Excellent communication and interpersonal skills with ability to listen effectively, respond appropriately, and maintain a mutual comfort level while relating to a diverse population.

Ability to establish and/or maintain filing and other recordkeeping systems.

Ability to learn and interpret rules, regulations, policies, and procedures and apply accordingly.

Ability to operate a personal computer and secure information from established data processing applications.

Ability to perform data entry into established Excel spreadsheets.

Ability to maintain the enthusiasm necessary to provide top notch customer service to both internal and external customers.
Ability to establish and maintain effective working relationships with associates, callers, visitors, clients, representatives of other offices, and the public.

Ability to preserve confidential information.

Ability to read, write, speak, understand, and communicate in English to perform the duties of this position.

TOOLS AND EQUIPMENT
Telephone, personal computer (including Microsoft Office applications and other specialized software), calculator, adding machine, microfiche equipment, automatic sorters, collators, fax machine, copy machine, scanner, and other office equipment.

PHYSICAL DEMANDS
While performing the duties of this job, the employee is frequently required to walk, sit, talk or hear.

The employee must frequently lift and/or move up to twenty-five (25) pounds.

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

WORK ENVIRONMENT
The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job.

The noise level in the work environment ranges from quiet to moderately noisy.

SELECTION GUIDELINES
Formal application, rating of education and experience, interview, and reference check as well as job related tests may be required.

The job description does not constitute an employment agreement between the employer and employee and is subject to change by the employer as the needs of the employer and requirements of the job change.

FLSA STATUS: FLSA NON-EXEMPT (ELIGIBLE FOR OVERTIME)
DESIGNATION: CAREER SERVICE
PAY GRADE: CS/GR15
UNION STATUS: NON-UNION

Updated July 2024