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Claim Services Assistant

Old Republic Risk Management
dental insurance, life insurance, vision insurance, paid holidays, 401(k)
United States, Wisconsin, Brookfield
445 South Moorland Road (Show on map)
Sep 10, 2024
Description Position at Old Republic Risk Management Old Republic Risk Management (ORRM) is currently seeking a Claim Services Assistant to join its Claims Services Team at its company headquarters in Brookfield, WI. ORRM provides primary casualty insurance products to corporate and group insureds with complex risks. A pioneer in the alternative risk market since 1985, ORRM delivers innovative solutions and services that offer unparalleled flexibility to insurance program design and structure. Are you someone who thrives in a fast-paced environment and enjoys delivering top-notch customer service? At Old Republic Risk Management, we're looking for a Claim Services Assistant to join our Claim Services Team in Brookfield, WI. With a laid-back culture, strong emphasis on work/life balance, and a collaborative team environment, this could be the perfect place for you to grow professionally while maintaining a healthy lifestyle. Why Work with Us? At Old Republic Risk Management, we pride ourselves on fostering a supportive and inclusive workplace where every team member's contributions are valued. We offer a stable work environment with opportunities for growth and development. Our team enjoys a friendly, laid-back atmosphere that balances hard work with a focus on well-being. If you're looking for a place where you can make a difference while maintaining a fulfilling work/life balance, you'll feel right at home with us. What You'll Do: A Day in the Life of a Claim Services Assistant As a Claim Services Assistant, you'll be the central point of contact for our Claim Services Team, managing communications across various channels including telephone, email, and other platforms. In this fast-paced, multitasking environment, you'll handle inquiries, provide crucial support, and ensure the smooth operation of the department. Your daily responsibilities will include: Examining, identifying, and accurately interpreting correspondence of mid-range complexity using software, databases, websites, and other resources. You'll use your deductive reasoning skills to determine the appropriate course of action. Handling a high volume of inbound and outbound calls from diverse individuals, creating a positive experience for each caller, even under challenging circumstances. You'll actively listen to understand the reason for their call, address questions and concerns, diffuse anger, and provide accurate and efficient responses. Communicating with state workers' compensation bureaus, attorneys, insurance carriers, and third-party adjusters to request and follow up on missing information, ensuring that it is received in a timely manner. Creating and maintaining electronic files and internal resources, ensuring that everything is organized and easily accessible. Your role will be key to maintaining the high standards of service our clients expect. Work Schedule This position offers a stable and consistent schedule, working Monday through Friday, from 8:00 a.m. to 4:30 p.m. Enjoy your evenings and weekends off while maintaining a balanced work/life routine. Core Requirements To be successful as a Claim Services Assistant at Old Republic Risk Management, you should meet the following qualifications: Education: A high school diploma or equivalent is required. An associate's or bachelor's degree in a related field is preferred but not mandatory. Experience: Previous experience in a customer service or administrative role, particularly in a fast-paced environment, is essential. Experience in the insurance industry or claims processing is a plus. Skills: Strong communication skills, both written and verbal, with the ability to interact effectively with a diverse range of people. Excellent multitasking abilities, with the capacity to manage a high volume of tasks and communications simultaneously. Proficiency in using software, databases, and other digital resources to interpret and manage information. Strong deductive reasoning and problem-solving skills, with the ability to determine the appropriate course of action in complex situations. Ability to remain calm and professional, especially when dealing with challenging situations or upset callers. PHYSICAL AND ENVIRONMENTAL DEMANDS: This position requires one to sit for extended periods of time and stand and/or walk occasionally. The position requires one to occasionally push, pull, carry, and/or lift up to 10 pounds.No personal protective equipment is required. Ergonomic equipment is available to employees. WHY OLD REPUBLIC RISK MANAGEMENT? At Old Republic Risk Management, we look for bright, passionate individuals who share our values and quest for success and offer them the support and flexibility to grow to be their best at work, at home, and in the communities in which they live. We offer all of this in an open-door, collaborative workplace that encourages and rewards team-work and individual contributions. Learn more about our company by watchingthis video! For more about our outstanding benefits and culture, please visitour website. COMPANY BENEFITS: Financial: Competitive salary $500 bonus after 180 days of employment 401k Savings & Profit-Sharing Plan, including company match contribution Roth investment options 529 Education Savings Plan Employee Referral Bonus Program Health: Health Insurance Dental Insurance Flexible Spending & Health Savings Account options Life Insurance Vision Insurance Supplement Life Insurance Long-Term Disability Insurance Paid Leave of Absence Benefits Accident & Critical Illness Insurance Pet Insurance Work-Life Balance: 38.75 hour standard work week Casual business attire On-site fitness center (Brookfield Home Office location) Generous paid time-off (PTO) Paid holidays Company-sponsored subscription to Calm app Volunteer opportunities Company-sponsored events and outings Interested? Click 'apply' and follow some very simple steps to get your resume in front of the Talent Acquisition team. #LI-CP1 Old Republic Risk Management is an Equal Opportunity Employer and is committed to maintaining a diverse workplace.