Director, Product Insights and Reporting

At Reputation we enable large, multi-location, enterprise organizations to listen, respond, and take action based on the voice of their customers via online presence management, social media management, and customer experience management services, all integrated into a powerful Online Reputation Management platform. User experience is at the forefront of how we create intuitive, innovative, and beautiful products that people love.

We are seeking a strategic and analytical Director, Product Insights and Reporting to join our team. The ideal candidate will be responsible for driving data-driven decisions by providing actionable insights into our product performance, customer behavior, and market trends. This role requires a blend of strong analytical skills, business acumen, and leadership abilities to lead a team of product managers to collaborate with our internal and external customers.

The Director, Product Insights and Reporting is passionate about uncovering and presenting the relevant story within our cross-platform data to our customers. This role involves creating and developing a comprehensive roadmap for insights, enhancing dashboards and reporting, managing business intelligence (BI) integrations, and executing our AI strategy. The ideal candidate is a strategic thinker with strong data storytelling skills, capable of translating complex data into actionable insights that resonate with our customers. This position will manage a team and report directly to the VP and Head of Product.

You thrive in a fast-paced work environment that requires strong problem-solving skills, attention to details, and independent self-direction, coupled with an aptitude for team collaboration and open communication.

Responsibilities:

• Lead and manage the Product Insights team, providing mentorship, guidance, and professional development opportunities.

• Create a vision in partnership with the Head of Product and implement strategies to execute on this vision.

• Create and manage a comprehensive roadmap for insights, dashboards and reporting.

• Oversee the collection, analysis, and interpretation of data from various sources to generate actionable insights from the product results.

• Leverage data from across the platform to extract actionable insights that provide the best possible inferences to our customers.

• Execution on our AI strategy, leveraging machine learning and artificial intelligence to enhance data insights and product offerings.

• Collaborate with data scientists and engineers to develop and implement AI-driven features and tools.

• Manage project timelines, resource allocation, and prioritization to meet deadlines and deliver high-quality insights.

• Monitor and measure the impact of insights on product performance and business outcomes, iterating and improving based on findings.

• Instill best-in-class dashboard and reporting capabilities for our customers.

• Engage with customers to understand their data needs and provide personalized insights and solutions.

• Additional duties as assigned.

Qualifications

• Bachelor's degree in Data Science, Computer Science, Finance, Business, or a related field; advanced degree preferred.

• Proven experience in data analysis, FP&A, business intelligence, and reporting, ideally within a SaaS environment.

• 12+ years of experience in product insights, business analytics, finance or FP&A, or a combination of experience.

• Experience with AI and machine learning technologies.

• Excellent analytical and problem-solving skills, with the ability to interpret complex data and provide actionable insights.

• Strong communication and presentation skills, with the ability to convey data-driven insights to both technical and non-technical audiences.

• Demonstrated leadership skills and experience managing cross-functional projects.

• Familiarity with customer BI tools and data integration processes.

• Manage and mentor a team, providing guidance and support in their professional development.

When you join Reputation, you can expect:

• Flexible working arrangements.

• Career growth with paid training tuition opportunities.

• Active Employee Resource Groups (ERGs) to engage with.

• An equitable work environment.

Our employees say it best:

According to Glassdoor, 94% of our employees approve of our CEO, Joe Burton.

Our employees highlight our:

• Ample Opportunities- "There are many opportunities to learn and grow. Many open roles are replaced with internal promotions."

• Positive Culture- "Great opportunity and exceptional culture." "You will never have a better culture anywhere else. Period."

• Training and Tools- "All managers truly want you to succeed, and you are given great tools and training to be successful in your role."

• Balance- "Great work life balance and awesome team environment!"

Diversity Programs & Initiatives:

Our Reputation Nation spans around the world. This global perspective allows us to intentionally unlock the magic that comes from diversity of experience to contribute to our success.

At Reputation, we believe in:

• Diversity: Embracing a culture that values uniqueness.

• Inclusion: Inviting diverse groups to take part in company life.

• Belonging: Helping each individual feel accepted for who they are.

"At Reputation, we see diversity and inclusion as the foundation for an equitable workplace. Our goal is to empower all of our employees, regardless of their background, to make an impact in their work each and every day." - Joe Burton, CEO, Reputation

Additionally, we offer a variety of benefits and perks, such as:

• Flexible PTO

• Paid company holidays

• 4 company provided, "Recharge Days", which are wellness days off for the entire company

• Several active Employee Resource Groups (ERG's) to help foster inclusion and community

• Employee Assistance Program

• Access to a wide variety of unique perks and apps:Ginger, Calm, Headspace, Carrot Fertility, Aaptiv, Omada, One Medical, SoFi

• Fetch Pet Insurance

• 401K

• Health, dental and vision insurance

• Paid maternity leave

• Employer paid short term and long term disability and life insurance

We are an equal opportunity employer and value diversity at our company. We do not discriminate based on race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

To learn more about how we handle the personal data of applicants, visit ourCandidate Privacy Notice.

Applicants only - No 3rd party agency candidates.