Housekeeping Quality Assurance Supervisor

Assists Director of Housekeeping by ensuring all new and existing team members are trained to provide consistent Loews service by maintaining complete adherence to all Loews Hotels standards related to the housekeeping function. Presents and conducts departmental orientation and training sessions for all new team members. Monitors and maintains new hire and on-going housekeeping training programs.

Essential Functions and Responsibilities

• Ensure standardized presentation and delivery of training materials

• Present effective new hire orientation program for all newly hired housekeeping team members

• Work with Director of Housekeeping to create training schedules for new GRAs

• Monitor GRA training period with Star Trainer(s)

• Document each step of on-boarding and training process

• Complete and track training checklists on all new hires

• Participate in monthly departmental meetings with housekeeping Star Trainers and Managers

• Attend housekeeping management meetings

• Monitor consistency of housekeeping product and service for the department, reporting any variances

• Participate with management to address team member opinion surveys, Medallia, shops and performance issues

• Communicate and implement updates to housekeeping standards and initiatives

• Create quality assurance teams to include all areas of housekeeping

• Oversee and conduct compliance training in accordance with applicable State and Federal regulations

• Oversight and coordination of housekeeping Star Trainer program

• Assist in housekeeping operations and/or specials projects, as determined

• Assist with the development and implementation of safety incentive programs

• Provide assistance with team member related events

• Regular attendance in conformance with standards

• Conducts audits/inspections of Mighty Clean

• Conducts audits/inspections of GRA MM tracking

• Inspections of rooms and scoring of rooms to maintain consistency of product

• Assists with re-certification of team members

• May be required to work varying schedules to reflect business needs

• Ability to perform Physical & Mental Effort Requirements with or without accommodation as explained below

• Other duties as assigned

Supportive Functions & Responsibilities

In addition to performance of the essential functions, this position may be required to perform a combination of the following supportive functions:

• Trains, spot-checks, praises, and coaches in accordance with Loews standards

• Complete Monthly Inspections Reports

• Insure adherence to the Self Inspect Guidelines

• Insure adherence to the Mighty Clean Program

• Promotes and applies teamwork skills at all times

• Notifies appropriate individual promptly and fully of problems and/or unusual matters of significance

• Is polite, friendly, and helpful to applicants, guests, co-workers, management, and business partners

• Executes emergency procedures in accordance with hotel standards

• Complies with required safety regulations and procedures

• Attends appropriate company meetings and training sessions

• Maintains cleanliness and excellent condition of equipment and work area

• Complies with company standards, policies & rules

• Complies with hotel uniform and grooming standards

Qualifications

The individual must possess the following knowledge, skills and abilities and be able to explain and demonstrate that he or she can perform the essential functions of the job, with or without reasonable accommodation:

Required:

• Minimum 3 years experience in Housekeeping equivalent experience

• Professional presentation skills

• Thorough working knowledge of hotel operations and housekeeping standards

• Excellent communication and organizational skills

• Able to work a flexible schedule, including weekends and holidays

Preferred:

• 3 or more years experience in the Housekeeping Department

• Experience with AAA service standards

• Bi-lingual (Spanish/Creole)