HS/PRS Program Specialist for Data Quality & Monitoring

If you are passionate about transforming communities with a mission-driven organization, then we have the opportunity for you!

Global Refuge, formerly known as Lutheran Immigration and Refugee Service (LIRS), is a nonprofit serving newcomers seeking safety, support, and a share in the American dream. Since 1939, we have welcomed those seeking refuge, upholding a legacy of compassion and grace for people in crisis. We walk alongside individuals, families, and children as they begin their new lives in the United States through our work in refugee resettlement, welcome and respite services for asylum seekers, economic empowerment and employment, and family unification for unaccompanied children. To date, we have served over 750,000 people from around the globe. Our comprehensive services leverage our extensive organizational expertise and government, community, and faith partnerships.

Attracting and retaining the best talent is vital to our continued growth and we are proud to offer an excellent benefits package including:

• medical, dental, and vision available on the first day of employment,
• professional development, tuition reimbursement,
• generous paid time off including 20 days of vacation, 12 days of sick leave, 12 paid holidays,
• 12 weeks of fully paid parental leave and up to 12 weeks of fully paid FMLA leave,
• company 403(b) contribution of 3%, an additional 7% match which vests immediately,
• Family Building benefits for reproductive procedures, adoption/foster care assistance, and
• an annual wellness benefit that can be customized to support your personal needs including funding enrichment classes, gym memberships, and healthy eating plans (to name a few) in an inclusive and progressive environment!

At Global Refuge, welcoming newcomers isn't just our duty- it's an inherent part of our identity, rooted in our Lutheran heritage and inspired values and serving as a testament to our unwavering commitment to those in search. Please join us as we make a difference in the lives of newcomers.

Position Summary:

Reporting to the HSPRS Program Officer for Monitoring & Evaluation, the HSPRS Program Specialist for Data, Monitoring & Quality will support Global Refuge in delivering high quality programs and services for unaccompanied children and families. The position will contribute to all internal quality control, onsite monitoring, desk monitoring, service evaluation and case processing activities.

Responsibilities/Duties:

• Provide support to Program Managers and Assistant Director in oversight of program quality and quality assessment tools.
• Provide data entry including creating and auditing electronic case files.
• Uploading referral documents into the Global Refuge database and tracking compliance of programmatic outcomes.
• Assist with various programmatic communication processes and tools, including program memos, network communications, informational materials, and other communications and tools.
• Prepare and manage data for requested inquiries, case information and database support using client documentation and databases
• Support policy processes to ensure accuracy and completeness during implementation.
• Maintain up to date contact lists, and address changes in databases.
• Manage monthly and periodic partner meetings.
• Provide assistance for headquarters monitoring preparation including collecting memos, training plans, informal communications, throughout the year and filing reports.
• Providing administrative support for funding proposals.

Education/Experience:

• Bachelor's Degree and 2 years of work experience in data analysis or human services program support or an equivalent combination of education and experience.
• Proficient in web communications technology, including Teams, Go To Meeting, etc.
• Experience in working with child welfare standards, best practices, or quality assurance and compliance.
• Experience working in a non-profit organization preferred.
• Possess analytical reasoning, ability to interpret and evaluate complex information, while identifying patterns and essential issues.
• Demonstrated effective written and oral communication skills.
• Ability to manage and prioritize multiple projects in a fast-paced dynamic working environment.
• Commitment to Global Refuge's core mission and values and an ability to model those values in relationship with colleagues and partners; commitment to empowering refugees and migrants.

Special Position Requirements:

• Bilingual in Spanish and English strongly preferred.
• Ability and willingness to travel to sites and attend relevant conferences up to 10%.
• Must be willing and able to clear a criminal background check.
• Must be willing and able to request and clear Child Abuse and Neglect background check in all states lived within previous 5 years, updated as required.
• Must obtain a negative TB Test yearly.
• Must be willing and able to obtain FBI fingerprint check every 5 years.
• Spanish language fluency required / preferred.
• Must have valid driver's license and MVA check free of major infractions for the last 7 years.

Global Refuge is an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity, or expression, or any other characteristic protected by federal, state, or local laws. We participate in E-Verify.

We offer a competitive salary and comprehensive benefits package in an innovative and rewarding work environment. Salaries are based on the latest market data and reflect the education, skills, and requirements for the role. Differentials may exist based on the region and language abilities. Global Refuge has been welcoming newcomers since 1939. Learn more at globalrefuge.org.