Front Desk Clerk

MED-ZSFG-NEPH

Full Time

80416BR

Job Summary

Under the general supervision of the Ambulatory Care Nurse Manager, the Blank Asst 2 will be responsible for providing ongoing administrative support to the Renal Outpatient Dialysis Center, within the scope of data collection and patient medical records maintenance. Additionally, this individual must be familiar with medical terminologies and be able to maintain cordial working relationships with patients, patient family members, faculty, medical students and clinical staff. The Blank Asst 2 will assist in areas outside immediate job duties as needed in order to maintain smooth functioning of clinical operation.

Covered under University series concept / job specification for classification 4723. Under general supervision works on operational and/or procedural assignments that are moderately difficult, requiring judgment in resolving procedural issues. Makes recommendations to improve processes and/or procedures.

The final salary and offer components are subject to additional approvals based on UC policy.

Your placement within the salary range is dependent on a number of factors including your work experience and internal equity within this position classification at UCSF. For positions that are represented by a labor union, placement within the salary range will be guided by the rules in the collective bargaining agreement.

The salary range for this position is $25.72 - $36.59 (Hourly Rate).

To learn more about the benefits of working at UCSF, including total compensation, please visit: https://ucnet.universityofcalifornia.edu/compensation-and-benefits/index.html

Department Description

The Nephrology Division spans multiple campuses with faculty and staff located at the UCSF Parnassus, Laurel Heights, San Francisco Veterans Affairs Medical Center (SFVAMC), and Zuckerberg San Francisco General (ZSFG). The Nephrology Division consists of over 100 faculty, fellows, and staff whose work is grounded in deep commitment to, and respect for patients with kidney disease. The Division has approximately 40 faculty members, 15 admin and research staff, 16 fellows, and an annual budget of $11.1 million. For over 50 years, the Nephrology Division has employed and trained leaders in academic nephrology, superb clinical research scientists and basic scientists, and outstanding clinical nephrologists. Our faculty are leading experts in adult nephrology: including acute kidney injury, chronic kidney disease, hypertension, electrolyte disorders, and kidney transplantation. Our mission continues in this tradition: expanding the frontiers of basic and clinical investigation in nephrology, training the next generation of academic nephrology leaders and providing the highest level of patient care. Our division within and the UCSF School of Medicine overall provides a premier academic environment for faculty and trainees to provide outstanding clinical care and to be at forefront of kidney research worldwide. According to the U.S. News and World Report Rankings, UCSF Medical Center is constantly ranked in the top five nationally for "Nephrology." UCSF School of Medicine and Department of Medicine are ranked #1 in National Institutes of Health (NIH) funding. UCSF is the only school of medicine in the country ranked in the top five nationally both in research and in primary care. And, in a recent survey, UCSF was recognized as one of the top internal medicine training programs in the country.

Required Qualifications

• High school graduation and three years of related administrative experience; or an equivalent combination of education and experience;
• 1 year of experience in a medical office required
• Billingual - Spanish speaking
• Basic math skills

Preferred Qualifications

• Bilingual or multilingual
• CMA - Certified Medical Assistant
• Knowledge of various types of medical insurance and provisions
• Medical office/clinic guidelines and medical assistant scope of procedures
• Knowledge of HIPAA regulations
• Taking height, weight, blood pressure measurements
• Medical record documentation and review
• Speak clearly and present factual information to customers, clients, and other associates
• Strong organizational, analytical, and problem-solving skills
• Knowledge of medical health record systems (i.e., Epic)
• Strong computer skills, including basic keyboarding skills, and experience with at least two Office-type software programs (i.e., Outlook, Word, and Excel). Proven ability to navigate through multiple patient records systems. Able to sit at a computer terminal with telephone headphones for extended period of time.
• Ability to analyze situations, prioritizes, and develops solutions and makes recommendations.
• Ability to work with minimal supervision
• Ability to use good judgment and work independently, at times under the pressure of deadlines
• Ability to access situations prioritizes workload, develop solutions, and make recommendations.
• Excellent customer service and communication/interpersonal skills, both over the telephone and directly.
• Able to sit at a computer terminal with telephone headphones for extended periods of time.
• Excellent organizational and problem-solving skills.
• Demonstrated administrative/office coordination skills.
• Demonstrated knowledge of medical practice terminology

About UCSF

The University of California, San Francisco (UCSF) is a leading university dedicated to promoting health worldwide through advanced biomedical research, graduate-level education in the life sciences and health professions, and excellence in patient care. It is the only campus in the 10-campus UC system dedicated exclusively to the health sciences. We bring together the world's leading experts in nearly every area of health. We are home to five Nobel laureates who have advanced the understanding of cancer, neurodegenerative diseases, aging and stem cells.

Pride Values

UCSF is a diverse community made of people with many skills and talents. We seek candidates whose work experience or community service has prepared them to contribute to our commitment to professionalism, respect, integrity, diversity and excellence - also known as our PRIDE values.

In addition to our PRIDE values, UCSF is committed to equity - both in how we deliver care as well as our workforce. We are committed to building a broadly diverse community, nurturing a culture that is welcoming and supportive, and engaging diverse ideas for the provision of culturally competent education, discovery, and patient care. Additional information about UCSF is available at diversity.ucsf.edu

Join us to find a rewarding career contributing to improving healthcare worldwide.

Equal Employment Opportunity

The University of California San Francisco is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, protected veteran or disabled status, or genetic information.

Organization

Campus

Job Code and Payroll Title

004723 BLANK AST 2

Job Category

Administrative Support

Bargaining Unit

Teamsters Local 2010 - Clerical and Allied Services Unit (CX)

Employee Class

Career

Percentage

100%

Location

Zuckerberg San Francisco General (ZSFG)

Shift

Days

Shift Length

8 Hours

Additional Shift Details

Monday-Friday; 8:30am - 5:00pm