WM&AS Resources Account Analyst I-III

Wealth Management & Advisory Services (WMAS) Resources Account Analysts serve as proactive, client-focused, trusted financial partners to internal and external clients and are responsible for effective operational service in performing duties as assigned in one or more of the following areas of responsibility within the WMAS department: Relationship Support, Operational Account Management, Funds Processing and other areas of responsibility. Incumbents are responsible for maintaining compliance with State and Federal regulations, Bank policies, and legal requirements. Ensures accurate and timely review and completion of tasks assigned. Functions may encompass special projects, training support, policy and procedure review and development, work improvement and technical support across multiple teams and platforms. Positively supports management and leads team through philosophy and policy change.

ESSENTIAL FUNCTIONS
Production and Compliance:

• Demonstrates strong attention to detail with the ability to organize and prioritize daily workflow and handle multiple tasks in order of importance, while minimizing risk to the Bank.
• Performs as 'gate keeper' for all requests for action from Relationship Teams. Ensures all requests have necessary documentation.
• Manages every request for action with the highest degree of scrutiny to ensure any errors are caught and resolved prior to client impact occurring or creation of an audit exception.
• Meets deadlines for critical objectives and completes assigned job functions in a timely manner.
• Provides exemplary customer service for both internal and external relationship.
• Provides proactive error resolution on issues and professionally responds to emails, calls, or service requests.
• Supports a team environment by utilizing courteous and tactful interpersonal communication skills and working cohesively with diverse groups of people who are involved in a wide variety of roles.
• Applies system knowledge to recognize, analyze & research variances and resolve complex issues.
• Assists in achieving goals to meet service level agreements and department goals, while providing quality service to our clients by assisting Relationship Teams with prompt, timely and accurate information as needed to support client relationships.
• Provides assistance to WMAS Department staff members on issues/problems of complexity and can resolve most issues on own.
• Maintains confidentiality of information as well as controls and protects all bank sensitive information and materials, even if not related to assigned area.
• Interfaces directly, on a timely basis, with trust administration, internal and external sources in the resolution of work related to inquiries, problems or discrepancies, as they arise, handling urgent and confidential matters to ensure proactive solutions and continued goodwill.
• Balances and verifies figures, computes totals, and prepares routine accounting entries from reports and forms.
• Responsible for cross training peers effectively by preparing a training plan, answering questions, conducting timely audit of tasks to ensure effective feedback to trainee, communicating training progress to management and updating related procedures as processes change.
• Supports team as a subject matter expert on multiple WMAS Resources tasks.
• Serves as a trusted business partner by answering Relationship Team questions promptly and effectively, suggesting expert solutions within assigned realm; seeks counsel from Resource Manager as needed for solving unique or difficult problems.
• Performs daily or periodic analysis for accounts or scenarios to determine customer impact, risk rated accounts, or alerts management to potential bank risk with high-risk behaviors.
• Responsible for working knowledge of all department policies to ensure WMAS Resources actions support all policies. Reports any exception to procedure or policy to management.

System Parameters/System Enhancements:

• Responsible for implementation of system enhancements into workflows and updating of related procedures.
• Participates in UAT and PSI testing as required to support department objectives.
• Reviews overall operational systems and procedures for the department. Assists in coordinating with system vendor to solve technical problems.
• Tracks and reports outstanding system issues to management.
• Participates in and/or coordinates projects designed to enhance productivity and implementation of new software and procedures.
• Documents and communicates procedure changes.
• May support/train new and existing internal staff on department compliance and policy.
• Assists with training on WMAS related system applications.
• Responsible for identification of process or technique changes that increase effectiveness and result in time savings for the department.

AREAS OF RESPONSIBILITY

• Opening new accounts, including asset funding, documents, files, statement, compliance and CIP guidelines, checklist and other special requirements.
• Closing accounts including external communication with brokers, vendors, etc. to ensure process is completed consistent with legal requirement and WM&AS policy.
• Processing account maintenance requests.
• Reviews and verifies the accuracy of source documents and classifications assigned to assets and accounts.
• Has a strong knowledge of WMAS vendor systems as needed for processing account associated tasks.
• Coordinates production, research and maintenance of client statements.
• Coordinates fee processing and performs end of month fee reconciliation.
• Responds to internal audit exceptions regarding account management.
• Completes required reporting to finance department for a variety of processes.
• Processes a variety of the following types of transactions with a very high degree of accuracy:
  
  
  
  • Wires, Transfers & ACH, Receipts, Disbursements
  • Tracking Rent & Lease Payments
  
  
  
  
• Completes daily net settlement between WM&AS, SEI and Wells Fargo, sends corresponding wire and researches all exceptions.
• Completes end of month reconciliations for house accounts and DDA's.
• Processes incoming payments on note mortgages and liabilities with attention to amortization schedules and coding updates to accounts.
• Manages CD redemption and rollovers for WM&AS accounts.

QUALIFICATIONS

• College-level course work, preferably in Accounting, Finance, Business or related equivalent work experience.
• Demonstrates organizational and analytical skills, strategic thinking and ability to work collaboratively or independently. Uses judgment, experience and job knowledge to assist staff in resolving complex daily problems affecting workflow and goal achievement.
• Demonstrates self-motivation and initiative .
• Demonstrates ability to seek collaborative solutions for Relationship Teams while considering all policy and risk management requirements.
• Ability to multitask and manage interruptions.
• Highly accurate data entry capabilities and demonstrated competence in computer and technical skills, including spreadsheet and word processing software applications.
• Requires little direction once certified on a task.
• Takes initiative to maintain certification on tasks not completed on a regular basis.
• Ability to prioritize assignments and handle multiple priorities while maintaining a high level of service to both internal and external clients.
• Strong customer service, communication and interpersonal skills to work collaboratively with diverse groups of people in a team environment.
• Ability to use independent judgment in deciding methods and needs of analysis.
• Problem solving skills and the ability to recognize and research variances.
• Actively seeks opportunities to support team mates during high volume work load scenarios
• Regular, reliable attendance is required.
• Strong knowledge of WM&AS filing and documentation policies and adhering to these policies at all times. Returning documents to Relationship Teams if needed.

Pay Range:

WM&AS Resources Account Analyst I: $17.56 - $26.37
WM&AS Resources Account Analyst II: $19.11 - $28.69
WM&AS Resources Account Analyst III: $20.81 - $31.21

The compensation range represents the low and high end of the base compensation range for this position located in Spokane, Washington. Actual compensation will vary and may be above or below the range based on various factors including but not limited to location, experience, and performance. This position is also eligible to participate in an applicable incentive compensation plan.

What Our Culture Can Offer You:

Our benefit philosophy is to provide you with a comprehensive package to secure your overall wellness and help you become and remain a fulfilled and productive employee. Our benefits include Health, Financial, Retirement and Work/Life Benefits. We are proud to share an overview of our benefits HERE as part of your total compensation.

Washington Trust Bank celebrates diversity in the workplace and actively recruits talent to help reflect the unique communities where we live and work. We are proud to be an equal opportunity employer and prohibit discrimination or harassment based on race, religion, sex, gender identity, sexual orientation, national origin, age, pregnancy, disability, genetic information and any other protected characteristics outlined by state, federal and local laws. We believe strength comes from the diverse backgrounds and experiences of our team, and we are dedicated to fostering a supportive and inclusive work environment.