Field Auto Physical Damage Appraiser Royal Oak, MI

Exempt/Non Exempt:

Will earn a competitive salary of $63,814- $80,000 annually with annual bonus potential based on performance.

****This position is currently able to work remotely from a home office location for day-to-day operations,"TRAVELING TO FIELD LOCATIONS AS NECESSARY TO COMPLETE JOB RESPONSIBILITIES",unless occasional travel for meetings, collaborative activities, or team building activities is specified by leadership. This is subject to change based on amendments and/or modifications to the ACG Flex Work policy.

What you will do:

The Auto Club Group is seeking an experienced home-based Field Auto Physical Damage Appraiser for our claims business line. Field Auto Physical Damage Appraisers are responsible for delivering world class customer service through in-person appointments to assess cause of damage, inspect vehicles and prepare estimates of damage while monitoring the repairs for the customer/member. Additionally they will review documents, work with members to review their case file and walk them through the auto repair process by handling moderate to complex claims to include Total Loss.

Do you have what it takes to thoroughly review damages and determine next steps?

Do you enjoy a fast-paced challenging environment?

Do you have strong experience in insurance or claims or have always been interested in the behind the scenes of the insurance field?

Do you want to work for a company that is one community working towards a common goal?

If so, this is the position for you!

With our powerful brand and the mentoring we offer, you will find your position as aField Auto Physical Damage Appraisercan lead to a rewarding career at our growing organization.

How you will benefit:

• Our Auto Club Group Field Auto Physical Damage Appraisers earn a competitive salary with potential of earning a monthly bonus up to $500 based on performance
• Potential for annual performance based salary increases and corporate incentive plan bonus up to 4% (initial incentive plan pay out based on date of hire)

• Excellent and comprehensive benefits packages are just another reason to work for the Auto Club Group. Benefits include:
  • 4% automatic 401k enrollment with Company match up to 6%
  • Comprehensive medical, dental and vision coverage
  • PTO - up to 2 weeks year one, 3 weeks at 2 years
  • Company cell phone
  • Paid Holidays
  • Complimentary AAA membership
  • Discounts on travel, entertainment, shopping and so much more with AAA benefits!

We're looking for candidates who:

• Have an Associate degree in Business Administration, Insurance or related field or the equivalent in related work experience
• One year with negotiating claim settlements, securing and evaluating evidence, preparing manual and electronic estimates, subrogation claims, resolving coverage questions and establishing clear evaluation and resolution plans for claims.
• Completion of the Insurance Institute of America's General Insurance Program, Associate in Claims, Associate in Management or equivalent
• CPCU coursework or designation, I-Car 2000 training, and CCC training
• In states where an Adjuster's license is required, candidates must be eligible to acquire a State Adjuster's license within 90-days of hire and maintain as specified for appropriate states
• Must have a valid state driver's license
• Possess knowledge of Fair Trade Practices relating to claims, subrogation procedures and processes, intercompany arbitration, Negligence law and collision repair techniques

Successful Field Auto Physical Damage Appraisers will possess effective communication skills, strong organizational and follow up skills and excellent customer service!

What it's like to work for us:

We serve our members by making their satisfaction our highest priority. We do what's right by sustaining an open, honest and ethical work environment. We lead in everything we do by offering best-in-class products, benefits and services. And we value our employees by seeking the best talent, rewarding high performance and holding ourselves accountable.

All in all, we create an inclusive and welcoming environment of diverse backgrounds, experiences and viewpoints, realizing our differences make us stronger.

Who we are:

The Auto Club Group helps AAA Members enjoy life's journey with peace of mind by providing innovative solutions, advocacy and membership benefits wherever and whenever they need them. We currently conduct business in 13 states in the upper Midwest and the Southeast.

The Auto Club Group has established four long-term enterprise goals:

• Long-term, sustainable, profitable growth
• AAA Membership growth and renewal
• Operational excellence
• Become the "flagship club" of the AAA Federation.

IV. Work Environment

Works in a temperature controlled office environment. Depending on line frequent travel may be required to various repair facilities in order to conduct inspections/re-inspections, visit patients, hospitals, attorneys, rehabilitation centers, repair facilities, etc. per with exposure to road hazards and temperature extremes. For Homeowners and CAT may require deployment to territories impacted by storms.

Important Note: THE ABOVE STATEMENTS DESCRIBE THE PRINCIPAL AND ESSENTIAL FUNCTIONS, BUT NOT ALL FUNCTIONS THAT MAY BE INHERENT IN THE JOB. THIS JOB REQUIRES THE ABILITY TO PERFORM DUTIES CONTAINED IN THE JOB DESCRIPTION FOR THIS POSITION, INCLUDING, BUT NOT LIMITED TO, THE ABOVE REQUIREMENTS. REASONABLE ACCOMMODATIONS WILL BE MADE FOR OTHERWISE QUALIFIED APPLICANTS, AS NEEDED, TO ENABLE THEM TO FULFILL THESE REQUIREMENTS.