IT Senior Acquisitions Technical Support

Location:

Pay Range:

Subject Matter Expert on all matters regarding infrastructure cabling and IT closet build outs, including in depth knowledge of all networking hardware, including but not limited to Firewalls, Routers, Switches and Access Points. RCDD Certification preferred. Must be able to work with multiple teams and business units simultaneously and thrive in fast-paced, dynamic environment. Must demonstrate the eagerness and ability to learn and must work well in a team environment.

Demonstrates working knowledge of all facets of role, relevant regulations, and organizational and departmental policies and procedures. Performs other duties and projects as assigned. Performs all duties in accordance with regulatory requirements and organizational policies and procedures.

Education:.

• Bachelor's degree in Computer Science, MIS, related field or equivalent experience preferred.

• 7+ years of related IT experience preferred.

Certifications/Licenses:

• Preferred ITIL V3 Certification

• Preferred RCDD

• Valid state Driver's License for travel to satellite offices and offsite meetings. Compliance with the company Driver Safety Operations and Motor Vehicle Records Check Policy is required.

Previous Experience:

• Supervisory role over commercial infrastructure cabling projects.

• Good mix of technical/IT consulting and business background. Positive, collaborative and solution-oriented attitude

• Proven ability to communicate and articulate technical information across various organizational levels

• Proven experience creating, championing and maintaining processes, procedures and policies.

• Experience working in the healthcare services industry or other similar, environment with knowledge of HIPAA, HITECH and PHI

• Managing relationships with multiple business stakeholders, understanding their business drivers and the future direction of the business

• Adapting in a dynamic work environment and make independent decisions

Core Capabilities:

• Analysis & Critical Thinking: Critical thinking skills including solid problem solving, analysis, decision-making, planning, time management and organizational skills. Must be detailed oriented with the ability to exercise independent judgment.

• Interpersonal Effectiveness: Developed interpersonal skills, emotional intelligence, diplomacy, tact, conflict management, delegation skills, and diversity awareness. Ability to work effectively with sensitive and confidential material and sometimes emotionally charged matters.

• Communication Skills: Good command of the English language. Second language is an asset but not required. Effective communication skills (oral, written, presentation), is an active listener, and effectively provides balanced feedback.

• Customer Service & Organizational Awareness: Strong customer focus. Ability to build an engaging culture of quality, performance effectiveness and operational excellence through best practices, strong business and political acumen, collaboration and partnerships, as well as a positive employee, physician and community relations.

• Self-Management: Effectively manages own time, conflicting priorities, self, stress, and professional development. Self-motivated and self-starter with ability work independently with limited supervision. Ability to work remotely effectively as required.

• Must be able to work effectively in a fast-paced, multi-site environment with demonstrated ability to juggle competing priorities and demands from a variety of stakeholders and sites.

• Computer Skills: Proficiency in MS Office Word, Excel, Power Point, and Outlook required.

Travel: 51%-75%

Standard Core Workdays/Hours: Monday to Friday 8:00 AM - 5:00 PM. Occasional overtime may be required, and weekend shifts based on location hours and operational needs.

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