Treasury Management Support Lead

Position Summary

• Provide direct support to customers and associates by responding to general and technical inquiries related to treasury management services/systems and commercial deposit account inquiries via phone or email..
• Provide training, for all treasury management services, including but not limited to, ACH processing, online wires, commercial online banking, bill pay, sweep accounts, positive pay, Integrated Payables and Remote Deposit Capture.
• Complete system setup and maintenance items for existing and new treasury management products and services.
• Prepare customer documents required to establish or maintain treasury management services and commercial deposit accounts.
• Assist commercial customer who have experience fraud on their account.
• Maintain knowledge of regulations surrounding commercial deposit and treasury management services.
• Identify and resolve issues within assigned responsibilities, elevating urgent matters to management
• Provide specialized line of business support.
• Other special projects as directed.

Knowledge of:

• Excellent oral and written communication skills
• Advanced knowledge of the line of business policies, procedures and products
• Operational workflows and secure file transmissions

Ability to:

• Solve problems independently while applying logic and discretion
• Adapt to change and respond to all requests in a professional manner
• Desire to suggest new approaches to existing procedures within established options to gain efficiencies in department tasks
• Analyze and solve problems for which there are not always precedents
• Maintain visual attention and mental concentration for extended periods of time
• Understand and process multiple types of inquiries in a professional, fast-paced, and high traffic environment
• Bilingual preferred

Education and Training:

• High School diploma or equivalent required; Associate or Bachelor's degree preferred.
• 4+ years of exp. in bank operations, with a focus in treasury management preferred.
• 3+ years of customers service experience preferred
• Previous experience in roles identifying customer needs to expand relationships.
• Requires strong background working with a variety of PC operating systems.
• Requires knowledge of Microsoft Office, Excel and Adobe Acrobat.

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