Executive Director, Release Management and Operations

Providence Health & Services
life insurance, parental leave, 401(k)
United States, Texas, Houston
Oct 29, 2024
Description This position is hybrid/remote and can sit in the footprint of Providence in the states of AK, WA, OR, CA, TX and MT. Preferably in, Renton/Seattle, WA, Portland/Beaverton, OR, or Irvine, CA office locations. Full-time hybrid position with possible required travel up to 10% of work schedule. The Executive Director oversees release management and operations management for the Enterprise Business Applications pillar under the direction of the Group VP. Key responsibilities of this role include leading operations management and release management for our enterprise business applications, including but not limited to Oracle Cloud ERP, Strata, and UKG-Pro, RFsmart, etc. This position is responsible for leading, mentoring and developing managers as well as other staff. This position will work in close collaboration with VPs, Directors, managers and other leaders and staff across the system. This position will create and successfully execute strategic plans for highly complex issues involving business and information services monitoring, operations and support. It will also work to standardize complex and disparate processes and methodologies related to deployment of enterprise business operations. Release Management Develops and manages the deployment of enhancement and changes to the Providence's ERP, budgeting, timekeeping, and workforce management platforms to new affiliations and restructuring projects. This includes: Leading the effort to define environment needs and requirements Managing updates and upgrades, planned down time, and refresh schedules Oversees development and maintenance of documentation of technical infrastructure, policies and procedures Manages enterprise change control, downtime, disaster recovery, and cut over / go-live planning Enforces strict adherence to enterprise change controls policies and procedures Participates in 24/7 on call activities and in disaster recovery drills as needed Operations Monitoring Leads operations management for all applications in the EBA portfolio. This includes: Incident (MI, Tickets, etc.) management/oversight across EBA workstreams including Functional, Technical & Infrastructure Representing EBA in cross-IS pillar meetings (e.g. MI Review, etc.) Driving accountability and ownership against operational metrics across cross-functional pillars Analysis, reporting, pattern analysis & business intelligence. Development and management of KPIs. Leadership Supports functional business partners and executives Identifies and assesses deployment road maps and requirements Effectively manages of vendor and stakeholder relationships Attracts, hires, trains, motivates, retains, and develops a team of first-rate professionals Working for Providence Health & Services means joining a mission-driven and innovative team that is transforming the healthcare industry. As a member of the Enterprise Business Applications team at Providence, you will have the opportunity to optimize and enhance our Oracle Cloud ERP and UKG time-tracking systems that support over 122,000 employees. You will also be part of a diverse and collaborative community that shares the values and vision of Providence, a not-for-profit Catholic health care system that operates 52 hospitals and over 1000 medical clinics across 7 states. If you want to challenge yourself and make a difference in people's lives and in the experience of our clinical caregivers, Providence Health & Services is the place for you. Essential Functions: STRATEGIC Develops and implements appropriate release processes and communications. Driving accountability, ownership and optimization across cross-functional pillars against SLA metrics Works with leaders of IS Strategy and COE in ensuring adherence to standards, and continuously evaluating the effectiveness of application systems. Ensures that EBA supports Providence IS services and systems effectively to meet business needs. Maintains relationships with key business partners and other senior leaders in the IT industry in order to leverage best practices. Manages customer expectations regarding success MANAGEMENT Oversees budgeting and expenditures for applications, staff and services within their span of control. A proven ability to build an organization and provide responsive leadership; to delegate, coordinate and motivate staff, and to evaluate performance. Demonstrated ability to coordinate and facilitate teamwork with multidisciplinary group, building and reaching consensus; agreeing upon a course of action where there are multiple perspectives. A proven ability to build an organization and provide responsive leadership; to delegate, coordinate and motivate staff, and to evaluate performance. Conducts regular staff and team meetings. Facilitates teamwork, including defining roles and responsibilities and assessing required skill mix. Works with executives to acquire appropriate resources as needed. Completes personnel evaluations and offers assistance and counseling for career development as well as for job performance issues. OPERATIONAL Assists in the development of and monitors compliance with policies and procedures for Application Services that impact all of Providence. Maintains, and operates departmental Service Level Agreements, Operating Level Agreements, and associated KPIs. Escalates critical issues, problems or delays in production, projects or any other issues that has an impact on the customer. Actively participates in optimizing processes and leads initiatives to improve service delivery, increase value and promote customer service. Maintains daily operations and implementation of secure, reliable, and scalable applications and process that support the growth and financial objectives of Providence St. Joseph Health. Qualifications: Bachelor's Degree in Computer Science, Business Management, Information Services, Engineering, CPA/CA, Finance or an equivalent combination of education and relevant experience Master's Degree (preferred). Area of study: Information Services, Business Administration, Healthcare Administration, Public Administration, or a related IS or healthcare field. 10 or more years closely related experience. 10 or more years Information Services leadership experience. 5 years Working in a healthcare environment. 3 years leadership in an IS Application environment. Salary Range by Location: NorCal (Napa, Sonoma) Min: $86.15, Max: $152.34 Southern California, NorCal (Humboldt), Alaska (Kodiak, Seward, Valdez) Min: $76.79, Max: $135.78 WA Puget Sound Oregon (Portland), Alaska (Anchorage) Min: $73.67, Max: $130.26 Oregon (Hood River, Medford, Seaside) Min: $68.67, Max: $121.43 Eastern Washington (Richland, Spokane, Walla Walla) Min: $65.55, Max: $115.91 Montana Min: $59.31, Max: $104.87 Texas Min: $56.19, Max: $99.35 About Providence At Providence, our strength lies in Our Promise of "Know me, care for me, ease my way." Working at our family of organizations means that regardless of your role, we'll walk alongside you in your career, supporting you so you can support others. We provide best-in-class benefits and we foster an inclusive workplace where diversity is valued, and everyone is essential, heard and respected. Together, our 120,000 caregivers (all employees) serve in over 50 hospitals, over 1,000 clinics and a full range of health and social services across Alaska, California, Montana, New Mexico, Oregon, Texas and Washington. As a comprehensive health care organization, we are serving more people, advancing best practices and continuing our more than 100-year tradition of serving the poor and vulnerable. The amounts listed are the base pay range; additional compensation may be available for this role, such as shift differentials, standby/on-call, overtime, premiums, extra shift incentives, or bonus opportunities. Providence offers a comprehensive benefits package including a retirement 401(k) Savings Plan with employer matching, health care benefits (medical, dental, vision), life insurance, disability insurance, time off benefits (paid parental leave, vacations, holidays, health issues), voluntary benefits, well-being resources and much more. Learn more at providence.jobs/benefits. About the Team Providence Shared Services is a service line within Providence that provides a variety of functional and system support services for our family of organizations across Alaska, California, Montana, New Mexico, Oregon, Texas and Washington. We are focused on supporting our Mission by delivering a robust foundation of services and sharing of specialized expertise. Providence is proud to be an Equal Opportunity Employer. We are committed to the principle that every workforce member has the right to work in surroundings that are free from all forms of unlawful discrimination and harassment on the basis of race, color, gender, disability, veteran, military status, religion, age, creed, national origin, sexual identity or expression, sexual orientation, marital status, genetic information, or any other basis prohibited by local, state, or federal law. We believe diversity makes us stronger, so we are dedicated to shaping an inclusive workforce, learning from each other, and creating equal opportunities for advancement. Requsition ID: 301982 Company: Providence Jobs Job Category: Applications Job Function: Information Technology Job Schedule: Full time Job Shift: Day Career Track: Leadership Department: 4011 SS IS EBA DP 5 Address: OR Beaverton 3601 SW Murray Blvd Work Location: Murray Business Ctr Beaverton-Beaverton Workplace Type: Hybrid Pay Range: $See posting - $See posting The amounts listed are the base pay range; additional compensation may be available for this role, such as shift differentials, standby/on-call, overtime, premiums, extra shift incentives, or bonus opportunities.