Multimedia Content Designer

If you're passionate about building a better future for individuals, communities, and our country-and you're committed to working hard to play your part in building that future-consider WGU as the next step in your career.

Driven by a mission to expand access to higher education through online, competency-based degree programs, WGU is also committed to being a great place to work for a diverse workforce of student-focused professionals. The university has pioneered a new way to learn in the 21st century, one that has received praise from academic, industry, government, and media leaders. Whatever your role, working for WGU gives you a part to play in helping students graduate, creating a better tomorrow for themselves and their families.

Who is WGU Academy?

At WGU Academy, we work collaboratively to dramatically impact college and workforce readiness efforts on a large scale. Our primary mission is to develop and deliver novel solutions for college and career readiness to tens of thousands, even hundreds of thousands, of individuals and propel them to success in whatever domain they choose.

This is a fully benefited, hybrid position requiring onsite collaboration at least 4 days per week in WGU's Salt Lake City headquarters.

Why consider us?

• Dynamic position where you will make a difference in a mission driven environment.

• Equipment provided: Choice of Mac or PC laptop

• Comprehensive and affordable benefits (including mental health benefits, and flexible time off) plus 403b matches

• 75% employee tuition discount available at WGU for yourself, and qualifying family members.

• Innovative, fun, and enriching team environment where are you are valued, given credit where it's due, and recognized for your contributions.

• Collaborative and cross functional team, where candor and authenticity are prioritized.

What will you be doing?

WGU Academy uses a scrum-based, design thinking framework to create accessible, transformative experiences that ready learners for success. We are mission-driven, evidence-based, and laser-focused on student success. As a Multimedia Designer on Academy's Product Design and Development Team, you will create engaging, user-facing, mobile-first, media-rich content for WGU's non-degree, online, professional skill-building Certificate programs. This work includes illustrations, interactives, animations, videos, and audio files. You will leverage your innovative thinking, creativity, sophisticated skills, and entrepreneurial spirit to contribute to world-class learning experiences on tight timelines. As part of an agile development team with a Content Design Writer and an Instructional Technologist, you will create best-in-class programs for Rising Talent.

Who will you be helping?

WGU Academy's students are 50% first-generation college students. They are often from minoritized communities, and over 80% are categorized as low-income individuals. They come to WGU Academy to get ready for college and career success. Our approach is holistic. We seek to enhance cognitive, psychological, and emotional resilience through our learning experiences. Your designs will enable us to do so in beautiful, engaging, and highly effective ways. Your work will help us improve the lives of people who have traditionally been underserved by Higher Education.

Who are you?

You are curious, creative, collaborative, and committed to excellence. You are relentless in your pursuit of continuous learning, growth, and improvement. You enjoy working at a fast pace on projects that have clear-cut deadlines and objectives. You are mission-driven and love using your skills for the good of society.

How is success measured?

Success is measured with a mix of inputs. First, quality. Your work will be expected to conform to our Style Guide and Design Manifesto (once you have your sea legs under you and understand these standards inside and out). Second, quantity. Your contributions to the team's sprint velocity (quantity) will be expected to increase over time, as you continuously seek efficiency gains. Third, fidelity. Your work should increasingly reflect a deep understanding of the Rising Talent market, our mission, and the holistic levels of learning we aim to achieve. Along the way, you will enjoy the full support of your teammates, people leaders, and others across Academy. We embrace a learning mindset and are always looking for ways to help one another succeed.

Job Profile Summary:

The Multimedia Content Designer will create engaging student-facing media for online and mobile delivery, including illustrations, animation, video, and audio. They will work as part of an agile design team to select and design appropriate digital content that's fit for purpose, iterate on the design, and ultimately develop production-ready media for inclusion in eLearning courses and modules

The Multimedia Content Designer must be an innovative thinker willing to deliver creative solutions with a quick turnaround time. The individual will work with a team versed learning experience design, front- and back-end development, assessment, and writing-together creating transformational experiences for students in WGU's non-degree, professional skill-building Certificate programs. This individual will understand how to promote correct messaging through multimedia.

Essential Functions and Responsibilities:

Working with other creatives in a sprint fashion, you will be expected to expertly handle multiple projects simultaneously, each at various stages of development. You will be designing prototypes, collecting feedback, iterating drafts, presenting ideas, attending meetings and sprint ceremonies, and working on projects that align to interests and key priorities for the organization. There will be opportunities to build out systems and improve processes.

• Participates in cross-functional, agile design team to develop engaging, effective deliverables in line with the project goals

• Designs and produces functional and beautiful digital media, including illustrations, animation, video, and audio

• Works closely with the assigned Learning Experience Designer and Instructional Technologist to ensure media are aligned with desired product goals and outcomes

• Rapidly produce multiple possible approaches for usability testing, A/B testing and stakeholder presentations

• Works with development team to ensure technical feasibility of designs; works with front-end developers to leverage the latest widely adopted HTML/CSS capabilities and SVG as appropriate

• Produces final media within style guidelines that is accessible and optimized for web and mobile delivery.

• Ensures design and content development are completed on time and within budget and meet standards of quality

• Collaborates with peers to apply and drive best-practices in media production

• Model WGU's Leadership Principles and Cultural Beliefs

• Develops and maintains a collaborative relationship with all appropriate internal and external stakeholders

• Stays current with design trends and emerging media technologies

• Regularly requests both informal and structured feedback from various sources and adjusts accordingly.

• Fulfils other duties as assigned

• Performs other related duties as assigned.

Knowledge, Skill and Abilities:

• Expert in design, layout, and visual communication for various assets that may include (and is not limited to) slide decks, templates, infographics, videos, motion graphics, webpages, worksheets, iconography).

• Experience in multimedia design and production for web, mobile and/or eLearning including still graphics, animation, audio and video

• Expert-level proficiency with the Adobe Creative Suite and digital design tools including video, animation, and audio editing software.

• Excellent written, oral, presentation, and interpersonal skills

• Ability to work collaboratively and creatively in a fast-paced, agile environment

• Basic understanding of latest responsive web design (HTML and CSS) as it applies across different browsers and screen resolutions

• Conceptual knowledge of web/software development

• Strong attention to detail and a feeling of pride and ownership of the quality of our product

• Approaches job tasks and projects with a mindset of continuous learning and improvement, improving skills and sophistication, self-motivated to learn new skills.

Competencies:

Organizational Impact:

• Works to achieve operational targets within job areas that impact the overall achievement of results for the job area.

• Work is limited in scope and typically task-related or less complex. Work is closely supervised.

Problem Solving & Decision Making:

• Responsible for employing minor changes in systems and processes to solve problems.

• Identifies, defines, and addresses problems that are not immediately evident but typically not complex. Issues generally are within the immediate job area and solved through prior experiences or standard procedures.

Communication & Influence:

• Collaborates with contacts typically within the job area to obtain information or provide explanations and interpretation.

Qualifications

Minimum Qualifications:

• Bachelor's degree and 2+ years of similar work experience in media, educational technology, or marketing, or an advanced degree in digital media, adult education, instructional design or similar, without experience

• 2+ years of professional-level design and media production work

• Strong portfolio of work required

Preferred Qualifications:

• LMS/UI Design experience

• Experience with OpenEdX or other LMS/LXP/LRS platforms

• Familiarity with Articulate 360, h5p, 7taps, and other courseware

• Experience in multimedia, motion, and graphic design production for eLearning

• Familiarity with developing game-based learning experiences

• Experience with mobile-first design and development strategies

Physical Requirements:

• Prolonged periods sitting at a desk and working on a computer.

• Must be able to lift up to 15 pounds at times.

Disclaimer: This Job Description has been designed to indicate the general nature, essential duties, and responsibilities of work performed by employees within this classification. It does not contain a comprehensive inventory of all duties, responsibilities, and qualifications that are required of the employee to do this job. Duties, responsibilities and activities may change at any time with or without notice. This Job Description does not constitute a contract of employment and the University may exercise its employment-at-will rights at any time.

The salary range for this position takes into account the wide range of factors that are considered in making compensation decisions including but not limited to skill sets; experience and training; licensure and certifications; and other business and organizational needs.

At WGU, it is not typical for an individual to be hired at or near the top of the range for their position, and compensation decisions are dependent on the facts and circumstances of each case. A reasonable estimate of the current range is:

How to apply: apply online

Full-time Regular Positions(FT classification, standard working hours = 40)

This is a full-time, regular position that is eligible for bonuses; medical, dental, vision, telehealth and mental healthcare; health savings account and flexible spending account; basic and voluntary life insurance; disability coverage; accident, critical illness and hospital indemnity supplemental coverages; legal and identity theft coverage; retirement savings plan; wellbeing program; discounted WGU tuition; and flexible paid time off for rest and relaxation with no need for accrual, flexible paid sick time with no need for accrual, 11 paid holidays, and other paid leaves, including up to 12 weeks of parental leave.

The University is an equal opportunity employer.All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.