Systems Administrator II

Great benefits. Competitive pay. We know these are some of the things people look for in a job.

If you're the kind of person who believes that honoring and empowering our nation's veterans is more than just a cause - that it's a calling - then we're ready to meet you.

When you join Wounded Warrior Project (WWP), you're committing to making a difference. We make a commitment to you, too - helping you to find that spark, ignite your passion to serve, and embark on a career with meaning and purpose.

At WWP, we recognize our mission cannot be accomplished without our talented teammates, which is why we're proud to offer benefits such as:

* A flexible hybrid work schedule (three days in the office, two days' work from home)

* Full medical, dental, and vision coverage for both teammates AND family members

* Competitive pay and performance incentives

* A fun, mission-focused, and collaborative team environment

A mission that matters is just the beginning, so if you're ready to get started, we're ready for you.

DUTIES & RESPONSIBILITIES

• Install, configure, monitor, troubleshoot, and maintain both existing and new Microsoft Windows server and client operating systems.

• Install, configure, monitor, troubleshoot, and maintain both existing and new infrastructure hardware and technologies, such as servers, storage, virtualization, and backups.

• Provide installation and configuration support for data centers and offices.

• Provide support to help desk technical staff regarding system administration and usage.

• Consult with business analysts, developers, engineers, administrators, and end users regarding current and prospective system changes and future needs and advise.

• Oversee and guide the efforts of technicians as they diagnose and resolve system-related failures and perform system management activities.

• Identify logical solutions to complex system administration and application problems.

• Demonstrate initiative in conducting research and staying current with the latest technologies and solutions.

• Analyze existing operations and recommend improvements.

• Collaborate with hardware vendors and service providers to identify and resolve problems and issues.

• Prepare and maintain systems documentation.

• Other related duties as assigned.

KNOWLEDGE, SKILLS, & ABILITIES

• Strong working understanding of Microsoft server roles and features, e.g., Active Directory, DHCP, DFS, DNS, File, IIS, NPS, and Print.

• Demonstrated ability to think critically and diagnose and resolve problems and issues. Passionate about technology and solving IT operations-focused problems.

• Strong collaboration skills with the ability to work effectively as a team member, identify and resolve problems, and achieve goals and objectives.

• Proven capability to work independently and take initiative to drive projects to completion.

• Established success in working well under pressure while managing multiple projects and deadlines. Excellent organizational skills with the flexibility to quickly adapt to changing priorities in an evolving and fast-paced environment.

• Excellent verbal and written communication skills. Exceptional interpersonal skills. Proven capability to effectively engage with users across a range of skill levels.

• High level of proficiency with Microsoft Office 365 administration.

• Demonstrated ability to exercise confidentiality and good judgment when working with sensitive issues.

• Ability to effectively contribute to a positive work environment and to the overall team effort in the department and organization.

• Ability to establish credibility, be decisive, influence others, and effect change.

• Unequivocal commitment to the highest standards of personal and business ethics and conduct.

• Mission-driven, guided by core values, and a pleasure to work with.

EXPERIENCE

Requirements

• Three years of experience working with Microsoft Windows server operating systems and Active Directory.

• Three years of experience maintaining a high-availability environment with regular backups and a disaster recovery plan.

• Two years of experience administering Microsoft Office 365 suite of tools and systems (e.g. Exchange, OneDrive, Teams).

Preferences

• Three years of experience working with software and hardware vendors.

• Two years of experience overseeing the day-to-day operations and maintenance of Microsoft Azure or other cloud-based environments

• Two years of experience with workflow automation via PowerShell or other scripting tools.

• Two years of experience working with any of the following: Workday, Okta, SolarWinds, LogicMonitor, ManageEngine, Nutanix, VMware, SCCM, Intune, PowerShell, Teams Voice, SQL.

EDUCATION

Requirements

• Bachelor's degree in computer science, information systems, or a related field. Equivalent combination of applicable education, training, certification, and experience may be considered in lieu of degree.

Preferences

• None.

CERTIFICATIONS & LICENSURE

Requirements

• None.

Preferences

• Technology certifications, e.g., Azure Administrator Associate, M365 Teams Administrator Associate, M365 Messaging Administrator Associate, M365 Security Administrator Associate, M365 Endpoint Administrator Associate.

• ITIL Foundation Certification.

WORK ENVIRONMENT/PHYSICAL DEMANDS

• General office environment; temperature controlled.

• Sitting for extended periods.

• May require lifting/carrying items up to 20 pounds.

• Up to 10% travel.

*ca-ml

#LI-HYBRID

Wounded Warrior Project is an equal opportunity employer committed to providing equal employment opportunity to all persons without regard to race, color, religion, national origin, gender, gender identity, sexual orientation, marital status, citizenship, age, veteran or military status, disability, genetic information, or any other characteristic protected by law.

Please note:
Wounded Warrior Project is not seeking assistance or accepting unsolicited resumes from search firms without a written search agreement in place. All resumes submitted by search firms to any employee at Wounded Warrior Project via email, the Internet or directly to hiring managers at Wounded Warrior Project in any form without a valid written search agreement in place will be deemed the sole property of Wounded Warrior Project, and no fee will be paid in the event the candidate is hired by Wounded Warrior Project as a result of the referral or through other means."