Operations Associate

About FinThrive

FinThrive is advancing the healthcare economy.
For the most recent information on FinThrive's vision for healthcare revenue management visit finthrive.com/why-finthrive.

Award-winning Culture of Customer-centricity and Reliability

At FinThrive we're proud of our agile and committed culture, which makes FinThrive an exceptional place to work. Explore our latest workplace recognitions at https://finthrive.com/careers#culture.

Our Perks and Benefits

FinThrive is committed to continually enhancing the colleague experience by actively seeking new perks and benefits. For the most up-to-date offerings visit finthrive.com/careers-benefits.

About the Role

Impact you will make

The Insurance Discover for Payers product helps payers identify other insurance coverage responsibility for their members and claims. This allows health plans to accurately manage costs and denials, which also helps reduce payer-provider abrasion. As a key member of the high-growth Insurance Discover for Payers Operations team at FinThrive, you will drive operational excellence and efficiency, ensuring positive customer relationships and client product satisfaction. You will ensure customer / product issues are mitigated. Your efforts will directly contribute to optimizing payer processes, reducing costs, and enhancing service quality for our clients. By leveraging your expertise in operations, you will identify and implement innovative solutions that improve workflow and productivity. Your collaboration with cross-functional teams will foster a culture of continuous improvement and operational innovation. Ultimately, your impact will be seen in the improved financial performance and customer satisfaction of our clients, solidifying FinThrive's position as a leader in the healthcare industry and payer market.

What you will do

• Address and resolve customer issues promptly and effectively
• Collaborate with internal teams, including product, sales, and support, to drive a seamless customer experience
• Work closely with product teams to ensure customer needs are met
• Monitor and analyze KPIs to ensure customer satisfaction and identify areas for improvement
• Identify potential churn risks among clients through data analysis and customer feedback
• Proactively address customer concerns and implement solutions to enhance customer retention
• Troubleshoot customer issues via detailed analysis
• Drive successful customer implementations

What you will bring

• Bachelor's degree in a related field
• 2+ years of relevant experience working with healthcare software companies
• Advanced technical skills, specifically Excel & SQL
• Travel required: minimal (few times per year)

What we would like to see

• Experience with Tableau & Power BI

FinThrive's Core Values and Expectations

• Demonstrate integrity and ethics in day-to-day tasks and decision making, adhere to FinThrive's core values of being Customer-Centric, Agile, Reliable and Engaged, operate effectively in the FinThrive environment and the environment of the work group, maintain a focus on self-development and seek out continuous feedback and learning opportunities
• Support FinThrive's Compliance Program by adhering to policies and procedures pertaining to HIPAA, FCRA, GLBA and other laws applicable to FinThrive's business practices; this includes becoming familiar with FinThrive's Code of Ethics, attending training as required, notifying management or FinThrive's Helpline when there is a compliance concern or incident, HIPAA-compliant handling of patient information, and demonstrable awareness of confidentiality obligations

The physical demands and work environment characteristics described here are representative of those that a colleague must meet to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.