Information Technology System Engineer

TruGreen
vision insurance, 401(k)
United States, Tennessee, Franklin
Dec 10, 2024
R21647 102068 701 Cool Springs Blvd, Franklin, Tennessee 37067 TruGreen accepts applications on an ongoing basis. Job Description TruGreen is committed to providing personalized attention for our associates. We focus on developing our people by building proud, dynamic teams while helping associates reach their personal and professional goals. We continuously strive to make TruGreen an employer of choice and "a great place to work!" Position Overview The System Engineer is responsible for maintaining and improving computer systems, moving operational processes and communication online. System Engineers are often required to work outside standard hours to oversee upgrades or fixes, ensuring there is minimal interruption to business as usual. The ideal candidate for this position can prioritize mission critical tasks and coordinate the construction and expansion of our systems so updates and other maintenance tasks don't get in the way of daily operations. Responsibilities Defines application problem by conferring with customers; evaluating procedures and processes. Develops solution by preparing and evaluating alternative workflow solutions. Controls solution by establishing specifications; coordinating production with IT Business Analysts. Validates results by utilizing testing programs. Ensures operation by training client personnel; providing support. Provides reference by writing documentation. Updates job knowledge by participating in educational opportunities; reading professional publications; maintaining personal networks; participating in professional organizations. Accomplishes information systems and organization mission by completing related results as needed. Perform other duties as required. Competencies Customer Focus/Sales Growth Results Orientation/Sense of Urgency Change Mastery Integrity/Values Problem Solving and Decision Making Education and Experience Requirements Associate's degree in Computer Science or related discipline or an equivalent combination of education and experience. 3-5 years of work experience in complex systems design implementation and support. Microsoft Certifications and/or Cisco Certifications are preferred but not required. Knowledge, Skills, and Abilities Ability to build customer relationships and provide customer service Knowledge and ability to cope with and resolve escalated customer service issues Conflict resolution skills Knowledge of company products and services Attention to detail and accuracy Effective communication and negotiation skills with all client levels. Written and verbal communication skills Computer skills with Microsoft Office applications (Word, Excel, Outlook, PowerPoint) Time management skills Ability to prioritize, organize, and perform multiple tasks Physical Demands & Working Conditions The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Regularly required to: Sit, stand and walk Use hands and arms to handle, feel or reach Speak and hear Use close vision abilities Occasionally required to: Lift or move up to 25 lbs Stoop, kneel, crouch or crawl The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Noise level Low to moderate Adverse Conditions* Minimal Ability to speak, read and write fluently in English is required. You MUST BE physically located in the United States while performing this job. TruGreen is proud to affirm our commitment to hiring veterans. We recognize and appreciate the exceptional skills, dedication, and leadership that veterans bring to the workforce. By fostering an inclusive and diverse environment, we aim to leverage the unique experiences of veterans, creating a richer, more dynamic workplace. Pay Ranges* $65,979.00 - $109,965.00 This range is based on the qualifications necessary for the position, including experience, training, and other considerations permitted by law. Factors that may be used when making an offer may include a candidate's skills, experience, and geographic location, the expected quality and quantity of work, and internal pay alignment, as needed. Most candidates will start in the bottom half of the pay range. The upper end of the range will generally be reserved for candidates with extensive experience. An employee's pay history will not be a contributing factor where prohibited by local law. In addition to monetary compensation, we offer benefits, including Medical/Dental/Vision insurance and Company-matching 401(k) in addition to other programs and perks. TruGreen is committed to Diversity and Inclusion. We encourage diverse candidates to apply to this position. We are an Equal Opportunity/Affirmative Action Employer - Minorities/Females/Protected Veterans/Individuals with Disabilities. To learn more, please visit https://trugreen.phenompro.com/us/en/eeoc-and-eeo-policy or to request an application accommodation, please visit https://trugreen.phenompro.com/us/en/disabilities-accommodations California Residents: When you express interest in or apply for a job with TruGreen Limited Partnership, we collect personal information about you, potentially including personal identifiers, contact information, protected classifications, pre-hire information, professional or employment-related information, education history, and/or medical information, for the following business purposes: to comply with state and federal law and regulations requiring employers to maintain certain records; to evaluate your job application and candidacy for employment; and to obtain and verify background checks (including criminal and motor vehicle records), pre-employment drug testing, and references. TruGreen performs pre-employment testing. To view our disclaimer, https://trugreenjobs.com/us/en/disclaimer