Manager, Payments

We are Subway Headquarters! A dedicated team of professionals supporting thousands of franchisees around the globe.

Region: Miami, FL

Ready for a fresh, new career? Look no further because one of the world's most iconic brands can help you get there.

Why Join Us?

At Subway, "better" is baked into our DNA. We are a brand that believes in continued improvement ... in our lives, our businesses, and our planet. From the handshake that started our very first sandwich shop to earning our position as one of the world's leading restaurant brands, we've always embraced change and the path ahead. And today, we're making better living way easier.

Our purpose is about more than the food we serve in our restaurants. It's centered on fueling healthy businesses and healthier lives. It is one of the most exciting times to join the Subway team and contribute to our transformational journey.

About the Role:

We have an exciting opportunity to support our Digitial Platforms team as a Manager, North America Payments based in Miami, FL. The Manager, Payments will be a motivated self-starter that can work independently in a fast paced, ambiguous environment with limited supervision. This candidate should be analytical in their decision making, with the demonstrated ability to drive issues to completion. The Manager is responsible for developing and executing strategies, and ensuring the smooth operation of the Payments program. The candidate will deliver innovative payment solutions that meet Franchisee and customer needs and drive business growth by creating a detailed strategic plans, managing external and internal stakeholders, driving key business insights, implementing new operational processes and managing client needs.

If you feel that this is the role for you, and you are successful with your application, be ready to be Bold, Empowered, Accountable, and ready to have Fun in a fast paced and agile working environment.

Responsibilities include but are not limited to:

• Collaborate with external partners, including Payments Processors and other Payments vendors, to manage program operations, resolve issues, and drive innovation
• Create scorecard to regularly assess payment partners and hold accountable for performance and adherence to SLAs and business roadmap
• Dive deep into internal and external data to understand Payments gaps/opportunities within Subway; analyzing program performance, identifying areas for improvement and providing actionable recommendations & insights
• Analyzes Payments KPIs and P&L performance- assessing interchange, fees and vendor costs - summarizing financial performance to budget and identifying areas of opportunity
• Develop sound, data-driven based insights for prioritization and decision making; this includes using product analytics, market research, user research, and business needs
• Partner cross-functionally to mitigate escalated payment issues and act as intermediary between franchisees, field teams, payment processors, card brands, and internal teams
• Build and maintain positive working relationships by effectively communicating and regularly sharing information, learnings and knowledge with internal and external business partners
• Create Communications for Franchisees and internal teams regarding changes in Payments Program or industry, as needed
• Continually evaluate the effectiveness of operational procedures, webpages and controls to identify opportunities to maximize department productivity and minimize errors
• Develops processes and dashboards to track complex items across multiple internal LOBs, including Refunds, Disputes, and Terminal Estate

Qualifications (some examples listed below):

• Bachelor's Degree in Finance, Economics, Accounting or related field and 4+ years experience. Finance or Payments experience preferred
• Demonstrable knowledge of the Payments ecosystem, the cost of payments/cost drivers, emerging payment methods, payments processing, authentication, fraud
• Strong critical thinking and problem-solving skills, with the ability to interpret data, identify trends, and make data-driven decisions
• Strong product sense and business judgment, grounding all product decisions in data, user feedback, and measurable impact
• Experience owning program strategy and communicating results to senior leadership
• Ability to work collaboratively and communicate effectively with both technical and non-technical individuals, and at multiple levels in an organization
• Self-starter with comfort with ambiguity and complex, fast paced environments and opportunities
• Proficient in Excel and PowerPoint
• Strong project management skills, with the ability to prioritize tasks, manage competing deadlines, and deliver results on time and on budget
• Energetic, flexible, and self-motivated
• Proactive, team player but also able to work independently
• Ability to simplify and structure complex and ambiguous problems

What do we Offer?

• Insurance Plans (Medical/Life)
• Pension/401K/RSP (country specific)
• Competitive Bonus
• Mobility Allowance
• Tuition Reimbursement
• Company Holidays
• Employee Resource Groups
• Volunteering time
• And Many More.....

The Company is only considering applicants who are currently authorized to work in the country the position is based. AA/EOE/M/F/D/V

Actual pay is determined based on a number of job-related factors including skills, education, training, credentials, qualifications, scope and complexity of role responsibilities, geographic location, performance, and working conditions.

The Company is only considering applicants who are currently authorized to work in the country the position is based. AA/EOE/M/F/D/V

• Atlanta, GA, USA
• Virtual