Director, Payment and Operational Services

Diamond's culture is made up of a team of driven and passionate employees that care about helping others. When you work at Diamond, you will find that you can have more than just a job. Diamond employees believe in doing more for our members and more for our community, which is what has helped make us one of the Best Places to work in PA for 8 consecutive years. See how your career can grow when you start working with Diamond Credit Union.

Position Summary:

Director of Payment and Operational Services leads the management of the departments below for both consumer and business members, as well as the Operations Systems Administrator position. The Director will act as a functional expert on payment and operational related services including initiatives and projects relating to these operations.

• Account Services

Escheat

Subpoenas

Quality Control

Tax Levies

Specialty Accounts

Writs

• Card Services

Credit Card Maintenance including credit card application processing

Debit Card Maintenance including fraud and non-fraud disputes

• Deposit Operations

Deposit Processing

ATM/ITM Administration

Cash Ordering for Branches

Fed Cash Letter/Fed Returns and Adjustments

Mobile Deposit

Teller Support

Electronic Funds Transfer

ACH

Billpayer

FedNow

Share Drafts

Wire Transfers

Supervisory Responsibilities:

• Account Services Manager
• Card Services Manager
• Deposit Operations Manager
• Operations Systems Administrator

Essential Functions:

• Leads ongoing management of the Account Services, Card Services, Deposit Operations and Electronic Funds Transfer Departments.
• Oversees and guides Operations Systems Administrator in attaining milestones and goals related to systems, systems reports, compliance, auditing, project testing, application releases and streamlined functionality across the departments.
• Sets performance and operational goals for each department which are aligned with the Credit Union's mission and strategic initiatives.
• Drives the execution of Credit Union strategies to deliver exceptional service and support.
• Identifies and recommends product, service, and technology improvements to gain efficiencies in the departments.

Required Skills / Abilities:

• Demonstrated dedication to positive, member-focus service.
• Proven emotional intelligence skills with the ability to lead, adapt, and motivate a team of diverse staff.
• Excellent analytical, critical thinking, and problem-solving skills.
• Excellent interpersonal skills and communication to ensure personnel and member-related issues are managed in a fair, consistent manner.
• Excellent technical skills, strong Excel skills and ability to work with multiple systems.
• Knowledgeable in the Payment and Deposit Industries including mobile deposit and payment applications, card processing, ACH transactions and files, and Federal Reserve systems and requirements.
• Available for overnight travel.

Education / Experience:

• Bachelor's degree in business administration or related discipline, or equivalent experience.
• Seven plus years of Operational, Processing, and Deposit Account expertise at a financial institution.
• Knowledgeable in card services and member services.
• Familiarity with business deposit accounts.
• System conversion and project management experience preferred.
• Seven plus years of progressive managerial experience.

Diamond Credit Union is an Equal Opportunity Employer.