Lobby Concierge

Loews Coral Gables Hotel features 242 guestrooms, including 23 beautifully designed suites, 30,0000 square feet of indoor/outdoor flexible meeting space, an expansive 9th floor pool deck, four Miami-inspired dining outlets and more.

Located just four blocks from the Gables' iconic Miracle Mile, the hotel is the centerpiece of The Plaza Coral Gables, a 2.1 million square foot mixed-use development showcasing retail space, dining and entertainment experiences.

Loews Coral Gables Hotel is the second Loews Hotel to open in South Florida, joining 25 other properties across the US and Canada that make up the Loews Hotels & Co portfolio.

Job Specific

• Greets guests in a warm, friendly, and professional manner
• Familiar with all hotel facilities, room types, food and beverage outlets, recreational activities, and emergency procedures
• Familiar with local dining, shopping, and entertainment offerings
• Is completely conversant in all information in the Concierge Fact Book
• Answers guest questions about the hotel and local area, researching and providing prompt and professional follow-up information
• Becomes familiar with guest names and acknowledges them by name
• Serves each guest on a one-to-one basis with utmost courtesy
• Personalizes all services and anticipates guest requests whenever possible
• Makes dining, theater, tour, travel, and other arrangements for hotel guests
• Assists guests with transportation needs
• Arranges childcare
• Presents guest orientation sessions for new arrivals
• Inspects and maintains overall cleanliness and appearance of the Concierge desk, and lobby area, including temperature, lighting, and music
• Works closely with in-house vendors to satisfy guest entertainment needs
• Constantly displays outstanding communication and guest relations skills
• Demonstrates a professional attitude in all interactions with guests, hotel staff, and vendors both in face to face discussions and over the telephone
• Answers telephone in accordance with Loews Hotels standards
• Takes a proactive role in providing assistance in the hotel lobby
• Provides tours of the hotel, displaying extensive familiarity with its history and interior decor
• Maintains inventory of local maps and brochures
• Develops and maintains resources and contacts to ensure that hotel guests receive up to date information on a broad variety of activities and events
• Retrieves guest messages from computer
• Sets up and disassembles the morning and evening concierge service
• Conducts Random Guest Survey Calls in accordance with hotel policy
• Other duties as assigned

General

• Promotes and applies teamwork skills at all times
• Notifies appropriate individual promptly and fully of problems and/or unusual matters of significance
• Is polite, friendly, and helpful to guests, management and fellow employees
• Executes emergency procedures in accordance with hotel standards
• Complies with required safety regulations and procedures
• Attends appropriate hotel meetings and training sessions
• Maintains cleanliness and excellent condition of equipment and work area
• Complies with hotel standards, policies and rules
• Recycles whenever possible
• Remains current with hotel information and changes
• Complies with hotel uniform and grooming standards