Senior Director, Professional Services - Value Add Services

Bonterra exists to propel every doer of good to their peak impact. We measure that impact against our vision to increase the giving rate as a percentage of GDP from 2% to 3% by 2033. We know that this goal is lofty, but we are confident that the right technology and expertise will strengthen trust in the sector, allowing the social good industry to accelerate growth and reach peak impact. Bonterra's differentiated, end-to-end solutions collectively support a unique network of over 20,000 customers, including over 16,000 nonprofit organizations and over 50 percent of Fortune 100 companies. Learn more at bonterratech.com.

Reporting to the SVP, Professional Services, the Senior Director of Professional Services is a key leadership role responsible for driving the strategy, operations, and financial performance of the company's Professional Services organization focused on post-launch services. The Senior Director will work closely with cross-functional teams, including Sales, Product Management, and Support, to design and ensure successful delivery of professional services engagements and customer satisfaction with post-launch service offerings that help our customers grow and realize value from our software.

What You'll Do:

• Leadership and Team Management:

  • Lead and develop teams of Advanced Support Consultants, Reporting Specialists, Program Managers, and Design Services across multiple business units.

  • Cultivate a high-performing team environment that aligns with Bonterra's mission and goals.

  • Mentor and support team members, ensuring they have the resources and training needed to excel.

  • Conduct regular performance reviews, providing constructive feedback and setting clear goals.

  • Collaborate with Business Operations and Finance to develop capacity and hiring plans and assist in creating Annual Operating Plan (AOP) budgets.

• Client Engagement and Support:

  • Serve as the executive sponsor for large strategic client projects, ensuring alignment with client goals and overseeing project execution.

  • Serve as an escalation point for key clients, ensuring their issues are resolved promptly and effectively.

  • Participate in sales calls to provide sales and subject matter expertise, assisting the Sales Enablement team in selling new and updated services.

• Strategic Planning and Execution:

  • Develop and execute strategic plans aligned with Bonterra's mission to enhance the impact of social good organizations.

  • Drive innovation in service delivery, identifying opportunities for new services, process improvements, and technology enhancements.

  • Lead the development of new service offerings, from conception to launch, building out the business case and gaining stakeholder buy-in.

  • Align departmental missions and goals with Bonterra's overall company strategy to ensure cohesive progress.

• Project Sponsorship and Team Building:

  • Build out project teams, determining capacity and budget requirements.

  • Regularly update leadership on project status and progress, identifying and mitigating risks as needed.

• Sales Enablement:

  • Assist the Sales Enablement team in selling new services and updating existing services.

  • Participate in sales calls to provide sales and subject matter expertise, ensuring potential clients understand the value of Bonterra's offerings.

Required Experience:

• 10+ years of experience in professional services with at least 5 years in a Director/VP level role.

• Proven track record of managing multiple teams and fostering a collaborative work environment.

• Extensive experience in client management and stakeholder engagement.

• Experience working with Product and Development teams to advocate for product enhancements.

• Experience with large-scale enterprise B2B SaaS organizations required.

• Exceptional analytical and problem-solving skills, with a data-driven approach to decision-making.

• Excellent communication and presentation skills, with the ability to articulate complex information to diverse audiences.

Candidate Qualifications:

• Proven track record of successfully leading and managing large teams and complex projects in the software or technology industry.

• Ability to work effectively with sales, marketing, product, and other departments to ensure cohesive and aligned strategies.

• Experience with reporting tools and data analytics platforms.

• Experience in developing and executing strategic plans that drive organizational growth and impact.

• Proven experience in optimizing service delivery processes to enhance efficiency and scalability.

• Expertise in leading organizational change initiatives and fostering a culture of continuous improvement.

Travel Requirement:

This position requires travel up to 20% of the time for client meetings, quarterly offsites, and strategic projects oversight.

Compensation

We will be accepting applications for this role until 9/30/2024

Our Culture: Our team is made up of industry experts and advocates who are 100% committed to supporting the doers of social good. We are currently undergoing an effort to create the vision and values that embody our collective organization and embrace the individuals who make up our community.

Our comprehensive and competitive benefits include:

• Generous Flexible Time Off (FTO) Policy

• Up to 15 paid company holidays including some commemorating social justice events and self-care

• Paid volunteer time

• Resources for savings and investments

• Paid parental leave

• Paid sick leave

• Health, vision, dental, and life insurance with additional access to health and wellness programs.

• Opportunities to learn, develop, network, and connect

Please note the benefits specified on this page are applicable to full-time employees based in the United States. For international employees, actual benefits may vary based on local standards and regulations and will be determined in accordance with regional considerations, including but not limited to applicable laws and industry norms.

We are committed to being an equal opportunity employer and evaluate qualified applicants without regard to race, color, religion, sex, pregnancy (including childbirth, lactation and related medical conditions), national origin, age, physical and mental disability, marital status, sexual orientation, gender identity, gender expression, genetic information (including characteristics and testing), military and veteran status, diversity of thought and any other characteristic protected by applicable law.