Rooms Controller

Loews Hotels, LLC.
Rooms Controller Loews Hotels & Co is a leading owner and operator of luxury hotels with a portfolio consisting of 26 hotels and resorts in the United States and Canada. Located in major city centers and resort destinations from coast to coast, th
United States, Florida, Orlando
Oct 23, 2024
Rooms Controller Loews Hotels & Co is a leading owner and operator of luxury hotels with a portfolio consisting of 26 hotels and resorts in the United States and Canada. Located in major city centers and resort destinations from coast to coast, the Loews portfolio features one-of-a-kind properties that go beyond Four Diamond standards and embrace their uniquely local community in order to curate exciting, approachable and local travel experiences for guests. Preferred Qualifications: English language communications required. Excellent customer service skills. Advanced computer skills; Opera experience preferred. Previous experience as a Front Desk Agent is preferred. Requires full availability including days, nights, weekends, and holidays. Responsibilities: Prints occupancy, arrivals departures, and back-up reports on a timely basis. Reviews Specials Report for all arriving guests on a daily basis to ensure appropriate pre-blocking of rooms and to coordinate special services to be provided. Coordinates with Housekeeping and Room Service to satisfy all requests. Monitors check-outs, pre-registered guests, and room moves. Checks for duplicate reservations and status of out-of-order rooms and showrooms. Reviews group resumes to verify group billing procedures. Answers department phone lines. Assist Front Desk Agents with check-in, check-outs, and resolving guest requests or complaints when required. Other duties as assigned.