Enrollment Operations Manager

This individual will serve as the Swanson School of Engineering (SSOE) Graduate Admissions and Enrollment Manager and is expected to act in a professional role for the SSOE. Problems encountered regularly require analysis and judgment to apply SSOE and University policies related to admissions, recruitment, and enrollment. This position is expected to carry out duties related to 1. Graduate Admissions and Enrollment Administration, 2. Graduate Admissions Operations and Technology, 3. Graduate Student Enrollment Communications, and 4. Data and Reporting.

Experience within university surroundings with a background in graduate admissions, registration, and/or administrative responsibilities is highly beneficial. Excellent communication and interpersonal skills are necessary. The ability to interact with students, faculty, University administration, and staff is mandatory. This individual must be able to address and resolve problems of students and faculty regarding graduate student admissions processes. There will be a high level of interaction with graduate program coordinators, department graduate administrators, Associate Dean for Graduate Education (ADGE) staff, Pitt IT, and Liaison (or other external application system supplier). Knowledge of Pitt-related software packages is strongly preferred.

Facilitates a coordinated plan to usher prospective students through the recruitment and enrollment funnel for on-campus, online, and hybrid programming. Collaborates to create student-focused content on digital channels. Drives programs that are underachieving and manages resources and operating procedures.

Position serves as the Graduate Admissions and Enrollment Manager in SSOE and is responsible for managing and executing day to day graduate admission and enrollment activities. In doing so, the individual will assist and interact with a wide range of people from applicants, admits, and students, to departmental faculty and staff. This role involves solving problems and initiating solutions, ensuring effective delivery of admissions communications, coordinating graduate admission operations and technology, collecting and preparing data for reporting, and acting in the capacity of central administrator and contact for SSOE graduate admissions to ensure continuity of high-quality service.

Mostly sedentary.

The University of Pittsburgh is committed to championing all aspects of diversity, equity, inclusion, and accessibility within our community. This commitment is a fundamental value of the University and is crucial in helping us advance our mission, which includes attracting and retaining diverse workforces. We will continue to create and maintain an environment that allows individuals to discover, belong, contribute, and grow, while honoring the experiences, perspectives, and unique identities of all.

The University of Pittsburgh is an Affirmative Action/Equal Opportunity Employer and values equality of opportunity, human dignity and diversity. EOE, including disability/vets.