New 
Bengali Bilingual CSR
 Equiliem | |
 United States, New York, Long Island City | |
 Dec 28, 2024 | |
|
Bilingual Bangladesh/English Customer Service
*Provide assistance to cab drivers at a walk-up service window. *Assist customers from diverse backgrounds. *A friendly and professional demeanor. *Ability to explain the same answers to repetitive questions in multiple ways. *Willing to become a Subject Matter Expert. *Develop business relationships with key clients. *Out of the boxer thinker willing to create new methods and projects. *Exceptional computer skills. *High attention to detail. *Identify trends related to service requests and proactively seek out solutions. *The ability to multi-task and stay organized. *Follow up skills. *Critical thinking and problem-solving skills. *Ability to work quickly under pressure. Additional opportunities *Ability to create training materials via screen capture video and strong writing skills *Contribute to weekly executive reporting *Key Performance Indicators *Work with technical team to improve and trouble shoot systems *Assist with emails responding in an appropriate manner *Experience in face to face customer service in a service center environment On-site in Long Island City Day shift *Bilingual Bengali required | |