Case Manager

Job Objective: To provide strengths-based case management service to homeless families and single women who reside at Booth Center.

Essential Functions:

Eligibility Screening:

• Conduct and document eligibility screening according to HUD's homeless definitions
• Conduct homeless diversion with households with alternative forms of financial resources and/or housing through family/social support networks

Intake and Assessment:

• Document all required admission, intake and assessment information within 48 hours of admission

Orientation:

• Orient all shelter participant households to the shelter guidelines and participant handbook
• Review emergency procedures and appointment scheduling

Case Planning:

• Develop a documented comprehensive client-driven case plan in collaboration with the household with realistic goals focused on increasing skills, income, and obtaining housing.
• Monitor progress toward goals and update case plans as needed

Case Management:

• Provide individualized and progressive strength-based case management
• Utilize motivational interventions and goal directed assignments according to the household's abilities and capacities
• Maintain an updated list of community resources

Client File Documentation:

• Maintain current documentation in client files including screening, eligibility, consents, intake, assessment, case plans, case plan progress, discharge summary

HMIS Data Entry:

• Obtain signed HMIS release form(s)
• Enter all enrollment, demographic data, and assessment information as required for grant reporting

Other Recordkeeping and Reporting:

• Report critical incidents immediately to the Shelter Director
• Collect and maintain other data, statistical information, and outcome information as required by the agency or funders
• Submit accurate information in a timely manner to the Shelter Director or designee

Community Outreach:

• Assist in outreach to bridge clients to additional Salvation Army programs and to identify potential program participants. Promote Booth Center throughout the community

Continuum of Care/Community Coordination:

• Establish and cultivate professional community agency working relationships
• Attend and participate in monthly Continuum of Care (CoC) membership meetings, CoC Coordinated Entry, housing placement team meeting, and other meetings as assigned by the Shelter Director or designee
• Participate in local task forces, coalitions, homeless point in time count events, and homeless outreach events as assigned
• Work with community resources to collaborate on meeting the needs of homeless households

Continuous Quality Improvement:

• Participate in program development and implementation where a gap in service is identified
• Ensure all housing and services provided to participants are of acceptable quality
• Participate in case reviews under supervision

Crisis Intervention:

• Provide immediate response to emergencies under the direction of the supervisor
• Serve on on-call team

Minimum Qualifications:

Education: Bachelor's degree in human services, social work or closely related field required; five years' social service experience in lieu of education requirement

Experience: Two years' experience serving homeless, chemically dependent, or in other social services/human services required; case management experience preferred

Certifications/Licenses: None required

Skills/Abilities:

• Assessment, planning, and interventions for individuals with high needs, barriers, and disabling conditions
• Adaptable in culturally diverse environments, respect for cultural differences
• Community collaboration skills and able to build/maintain good working relationships
• Implementation of ethical and confidentiality standards
• Sound judgment, problem solving and conflict resolution skills
• Time management skills and ability to handle multiple demands and priorities
• Ability to work independently and in a teamwork environment
• Able to complete job duties with minimal supervision
• Professional written and verbal communication skills in Standard English
• Technology proficiency in Microsoft Office and HMIS applications
• Be conversant with and supportive of The Salvation Army's Mission

Supervisory Responsibility: None

Physical Requirements: Include speaking, hearing and vision ability; manual dexterity; lifting, pulling and pushing materials up to 25 pounds; bending, squatting, and walking; sitting for extended periods of time; standing for extended periods of time. Reasonable accommodation may be made to enable individuals to perform the essential functions of this job.

Travel: Ability to travel 40-50% of the time with most travel being local or accomplished in one day

Driving: Driving is required. Must have a valid driver's license from the state in which you reside, have a private vehicle, maintain insurance, meet and maintain "qualified driver" status through The Salvation Army Fleet Safety Program to drive either a Salvation Army or personal vehicle on Salvation Army business.

Working Conditions: Most work is performed in a typical office environment; some weekend and evening hours including responding to after-hours emergencies required.

All employees recognize that The Salvation Army is a church and agree that they will do nothing as an employee of The Salvation Army to undermine its religious mission.

The Salvation Army Mission: The Salvation Army, an international movement, is an evangelical part of the universal Christian church. Its message is based on the Bible. Its ministry is motivated by the love of God. Its mission is to preach the gospel of Jesus Christ and to meet human needs in His name without discrimination.

The Salvation Army is an equal opportunity employer. Candidates who are back-to-work, US Veterans, people with disabilities, people who have been impacted by the justice system, and/or people without a college degree are encouraged to apply.