Senior Analyst - Capital Services

Vantive: A New Company Built On Our Legacy

Baxter is on a journey to separate our ~$5B Kidney Care segment into a standalone company. Vantive* will build on our nearly 70-year legacy in acute therapies and home and in-center dialysis to provide best-in-class care to the people we serve. We believe Vantive will not only build our leadership in the kidney care space, it will also offer meaningful work to those who join us.

At Vantive, you will become part of a community of people who are focused, courageous and don't settle for the mediocre. Each of us are driven to help improve patients' lives worldwide. Join us as we revolutionize kidney care and other vital organ support.

*Completion of the proposed separation of Kidney Care from Baxter into a standalone company (to be named Vantive) remains subject to the satisfaction of customary conditions.

As the Senior Analyst, Capital services, you will support the back-office customer operation functions associated with Renal order placement, hardware reporting and tracking, billing and swapped devices, returns and credit/rebills. Success metrics are defined for the business to ensure successful operations after deployment.

What you'll be doing

• Enter agreements in Global Service Platform (GSP) and build manual initial/pro-rated billings based on the daily shipment of cycler rental devices.
• Process and reconcile daily swaps for defective devices based on shipping reports provided by 3rd party.
• Resolve GSP asset and account management activities on a weekly basis for Renal assets.
• Assist with Lost Asset Retrieval process, including written notification to clinics and/or billing for lost cyclers.
• Address all cycler disputes in a timely manner, issuing credit/rebills.
• Process acquisition requests upon receipt of all required documentation and completion of other teams assigned tasks (i.e. account set up and patient movement).
• Assist sales force, marketing, or other departments with requests for serial number listings or other inquiries.
• Update and maintain data in designated Excel workbooks and tracking files.
• Assist in Capital Equipment and Hardware order entry processes.
• Focus on continuous improvement of current business processes for standardization and simplification

• Ability to coordinate workload and prioritize tasks.
• Attention to detail with a high level of accuracy and ability to self-check.
• Ability to clearly identify and resolve routine and some non-routine issues on a timely basis.
• Working systems knowledge of JD Edwards, Therefore, Get-Paid, DocView, LeasePak and GSP
• Proficiency within Excel
• Must have the ability to meet deadlines and prioritize multiple projects; should be able to ask the right questions and lead conversations in order to resolve customer or internal issues.

• 7+ years customer operations experience
• Minimum requirements: High school degree or equivalent; 4-year college degree (preferred)

Baxter is committed to supporting the needs for flexibility in the workplace. We do so through our flexible workplace policy which includes a minimum of 3 days a week onsite. This policy provides the benefits of connecting and collaborating in-person in support of our Mission.

We understand compensation is an important factor as you consider the next step in your career. At Baxter, we are committed to equitable pay for all employees, and we strive to be more transparent with our pay practices. The estimated base salary for this position is $80,000 to $110,000 annually. The estimated range is meant to reflect an anticipated salary range for the position. We may pay more or less than of the anticipated range based upon market data and other factors, all of which are subject to change. Individual pay is based on upon location, skills and expertise, experience, and other relevant factors. This position may also be eligible for discretionary bonuses. For questions about this, our pay philosophy, and available benefits, please speak to the recruiter if you decide to apply and are selected for an interview.

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The successful candidate for this job may be required to verify that he or she has been vaccinated against COVID-19, subject to reasonable accommodations for individuals with medical conditions or religious beliefs that prevent vaccination, and in accordance with applicable law.

Equal Employment Opportunity

Baxter is an equal opportunity employer. Baxter evaluates qualified applicants without regard to race, color, religion, gender, national origin, age, sexual orientation, gender identity or expression, protected veteran status, disability/handicap status or any other legally protected characteristic.

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Reasonable Accommodations

Baxter is committed to working with and providing reasonable accommodations to individuals with disabilities globally. If, because of a medical condition or disability, you need a reasonable accommodation for any part of the application or interview process, please click on the link here and let us know the nature of your request along with your contact information.

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