Director, Engineering - Doc Services

Docusign brings agreements to life. Over 1.5 million customers and more than a billion people in over 180 countries use Docusign solutions to accelerate the process of doing business and simplify people's lives. With intelligent agreement management, Docusign unleashes business-critical data that is trapped inside of documents. Until now, these were disconnected from business systems of record, costing businesses time, money, and opportunity. Using Docusign's Intelligent Agreement Management platform, companies can create, commit, and manage agreements with solutions created by the #1 company in e-signature and contract lifecycle management (CLM).

The Doc Services team is responsible for the core platform providing unified document management and essential document operations, such as document conversion and manipulation, across all Docusign products. As the Director of Engineering for this team, you will define and lead the technical roadmap and strategy for the Doc Services platform, ensuring it is exceptionally reliable, performant and scalable. You will collaborate with engineering leaders across the company, cross-functional partners and key stakeholders to drive the adoption of the Doc Services platform, deliver continuous platform enhancements and create comprehensive product experiences that meet our customers' needs. This role requires a strategic thinker with a strong technical background, exceptional leadership skills and a passion for delivering mission critical platforms while successfully balancing business requirements and priorities.

This position is a people manager role reporting to the Vice President of Engineering.

Responsibility

• Lead, mentor, and develop a high-performing engineering team, fostering a culture of collaboration and continuous improvement
• Oversee the architecture, development, and maintenance of scalable platform services
• Manage the development and enhancement of our PDF library and document services, ensuring they meet the needs of our customers
• Stay updated with the latest industry trends and technologies in document processing and management
• Act as the point of contact for live customer escalations, ensuring prompt and effective resolution
• Establish clear goals, performance metrics, and career development plans for team members
• Collaborate with cross-functional teams including Product Management, different engineering teams to align engineering efforts with business objectives
• Work closely with product teams to define and prioritize features and improvements
• Develop and implement processes to handle escalations efficiently, minimizing customer impact
• Analyze escalation data to identify trends and root causes, driving continuous improvement in product quality and customer satisfaction
• Evolve organizational structure to align with long term initiatives, build strong "5 ingredient" teams with good comms architecture
• Manage technical debt, including long term technical architecture decisions and balance product roadmap

Hybrid: Employee divides their time between in-office and remote work. Access to an office location is required. (Frequency: Minimum 2 days per week; may vary by team but will be weekly in-office expectation)

Positions at Docusign are assigned a job designation of either In Office, Hybrid or Remote and are specific to the role/job. Preferred job designations are not guaranteed when changing positions within Docusign. Docusign reserves the right to change a position's job designation depending on business needs and as permitted by local law.

Basic

• BS degree or above in Computer Science
• 15+ years of experience in large scale software development
• 8+ years of hands on software development or equivalent experience
• 7+ years of managing engineering teams over 6 people
• Experience with an OOP language
• Strong leadership skills with a proven ability to motivate teams
• Proven experience in managing and leading engineering teams delivering platform and document services
• Experience in PDF libraries and document processing technologies
• Experience in handling live customer escalations and maintaining high customer satisfaction

Preferred

• Experience with cloud platforms such as AWS, Azure, or Google Cloud
• Prior experience building RESTful web services
• Familiarity with DevOps practices and tools
• Knowledge of regulatory requirements related to document management (e.g., GDPR, HIPAA)

Pay for this position is based on a number of factors including geographic location and may vary depending on job-related knowledge, skills, and experience.

Based on applicable legislation, the below details pay ranges in the following locations:

California: $195,500.00 - $315,775.00 base salary

Illinois and Colorado: $186,200.00 - $263,000.00 base salary

Washington and New York (including NYC metro area): $186,200.00 - $276,125.00 base salary

Washington DC: $195,500.00 - $276,125.00 base salary

This role is also eligible for bonus, equity and benefits.

Global benefits provide options for the following:

• Paid Time Off: earned time off, as well as paid company holidays based on region
• Paid Parental Leave: take up to six months off with your child after birth, adoption or foster care placement
• Full Health Benefits Plans: options for 100% employer paid and minimum employee contribution health plans from day one of employment
• Retirement Plans: select retirement and pension programs with potential for employer contributions
• Learning and Development: options for coaching, online courses and education reimbursements
• Compassionate Care Leave: paid time off following the loss of a loved one and other life-changing events

Working here

Docusign is committed to building trust and making the world more agreeable for our employees, customers and the communities in which we live and work. You can count on us to listen, be honest, and try our best to do what's right, every day. At Docusign, everything is equal.

We each have a responsibility to ensure every team member has an equal opportunity to succeed, to be heard, to exchange ideas openly, to build lasting relationships, and to do the work of their life. Best of all, you will be able to feel deep pride in the work you do, because your contribution helps us make the world better than we found it. And for that, you'll be loved by us, our customers, and the world in which we live.

Accommodation

Docusign is committed to providing reasonable accommodations for qualified individuals with disabilities in our job application procedures. If you need such an accommodation, or a religious accommodation, during the application process, please contact us at accommodations@docusign.com.

If you experience any issues, concerns, or technical difficulties during the application process please get in touch with our Talent organization at taops@docusign.com for assistance.

Applicant and Candidate Privacy Notice

This position is not eligible for employment in the following states: Alaska, Hawaii, Maine, Mississippi, North Dakota, South Dakota, Vermont, West Virginia and Wyoming.

It's important to us that we build a talented team that is as diverse as our customers and where all employees feel a deep sense of belonging and thrive. We encourage great talent who bring a range of perspectives to apply for our open positions. Docusign is an Equal Opportunity Employer and makes hiring decisions based on experience, skill, aptitude and a can-do approach. We will not discriminate based on race, ethnicity, color, age, sex, religion, national origin, ancestry, pregnancy, sexual orientation, gender identity, gender expression, genetic information, physical or mental disability, registered domestic partner status, caregiver status, marital status, veteran or military status, or any other legally protected category.

EEO Know Your Rights poster

#LI-Hybrid