Desktop Support - Seasonal Assignments

Howard Community College

$15/hr

United States, Maryland, Baltimore

Oct 23, 2024

Position Details

Position Information

About Us	Howard Community College ( HCC) is an exciting place to work, learn, and grow! We are proud to have received the Great Colleges to Work For honor for 12 consecutive years, 2009-2020. Howard Community College values diversity among its faculty, staff and student population. We are an innovative institution that is committed to responding to the ever-changing needs and interests of a diverse and dynamic community. No matter where you want to go in your career, you can get there from here!
Position Title	Desktop Support - Seasonal Assignments
FLSA	Non-Exempt
FT/PT	Part Time
Hours Per Week	Up to 24 hours
Work Schedule	Monday through Thursday 10 AM to 5 PM - This position is seasonal for the Fall and Spring semesters.
Position Salary Range	$15/hr
General Responsibilities	The Desktop Support team is hiring a part time/hourly position to provide first level technical support for students, faculty and staff in the computer open lab and rooms on campus. This includes diagnostics and troubleshooting of hardware and software issues; training and assisting students and faculty on using software and hardware; and open area printer supply management.
Work Performed	The desktop support technician will support the IT loaner program including inventory management, provisioning, and repair. They will work with other members of the department to update knowledge articles, flyers, and improve the technology experience for students. This position is seasonal assignment for the Fall and Spring semesters.
Minimum Education Required
Minimum Number of Years Experience Required
Other Knowledge Required	Ability to lift computers, peripherals, and simulation equipment up to 25-lbs. from the ground to 5 feet. Knowledge of common software such as Windows, Office, Canvas, macOS, and iPadOS Knowledge of basic computer hardware such as microphones, laptops, printers, monitors and webcams Strong oral and written communication skills Regular attendance is a requirement of this job. Ability to maintain strict confidentiality
Working Conditions
Division	Student Computer Services (Div)
Department	Student Computer Support

Posting Detail Information

Posting Number	NB021P
Number of Vacancies	5
Best Consideration Date	08/15/2022
Job Open Date	05/04/2022
Job Close Date
Open Until Filled	Yes
Applicant Instructions	*Pre-employment criminal background investigation is a condition of employment. HCC is interested in all qualified applicants who are eligible to work in the United States. However, HCC will generally not sponsor applicants for work visas. Due to HCC policy, only employees living in states contiguous to Maryland are eligible for work at HCC and include Virginia, West Virginia, Washington DC, Pennsylvania. Candidates must live in the commutable area or willing to relocate at their own expense if offered the position because HCC does not offer relocation benefits. Please complete the entire HCC Employment Application (Candidates will be evaluated on completing the college's application in full).
Quick Link for Internal Postings	https://howardcc.peopleadmin.com/postings/1791
EEO Statement	Howard Community College ( HCC) is an Equal Employment Opportunity & Affirmative Action employer & values diversity within its faculty, staff & student population. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, gender, sexual orientation, gender identity, genetic information, disability or protected veteran status. HCC understands that persons with specific disabilities may need assistance with the job application process and/or with the interview process. For confidential assistance with the job application process, please contact the Office of Human Resources at 443-518-1100.