Sr. Remarketing Advisor, Trade-in Operations

Rivian is on a mission to keep the world adventurous forever. This goes for the emissions-free Electric Adventure Vehicles we build, and the curious, courageous souls we seek to attract.

As a company, we constantly challenge what's possible, never simply accepting what has always been done. We reframe old problems, seek new solutions and operate comfortably in areas that are unknown. Our backgrounds are diverse, but our team shares a love of the outdoors and a desire to protect it for future generations.

Rivian is seeking a seasoned professional to join our Remarketing team in Irvine, California. As a Senior Remarketing Advisor, you will play a critical role in supporting our US and Canadian operations by driving operational excellence in trade-in valuation, vehicle transportation, logistics, storage, and disposition.

This position requires a strategic thinker with a proven track record in the automotive or technology industry. You will be responsible for developing and implementing processes to optimize efficiency, reduce costs, and enhance customer satisfaction. Your ability to analyze data, identify trends, and implement solutions will be vital to the success of this role.

The ideal candidate is a results-oriented individual with a passion for process improvement. You will collaborate closely with cross-functional teams to achieve key performance indicators (KPIs) and support broader company initiatives.

• Work collaboratively to achieve department and company KPI goals

• Trailblaze new processes in both the United States and Canada as Rivian continues expanding deliveries into new markets

• Thrive in difficult, complex, and ambiguous situations; uses a mix of prior experience and natural curiosity to build unique solutions to some of the toughest problems in automotive

• Mentor, train and guide team members to execute on their job roles

• Possess both strong and professional communication capabilities

• Work with Delivery Operations, Vehicle Operations, Customer Engagement, Logistics, and other internal departments to uphold the process, SOP's, and documentation to enable Remarketing support

• Utilize functional, analytic, and technical experts to get a holistic view of initiatives and strategy; goes the extra mile to ensure all decisions and planning is complete with relevant teams and stakeholders

• Develop and maintain relationships across the organization; make yourself available to assist others with their initiatives and companywide goals

• Be an agent of change that owns effective communication of company messages; ensures that the entire team is kept informed of the vision of our business

• Create clear tactics and action steps when developing high level strategy, coach team to success through a combination of open questions, effective listening, and accountability to both goals and the team success

• 3-5+ years of operational experience working in a high-volume environment that specializes in vehicle valuations, auction disposition strategies, transportation & logistics, DMV operations, lienholder communications, and is considered a functional expert in this domain

• Prior OEM or Dealer Remarketing experience a plus

• Experience working cross-functionally with multiple departments and key stakeholders

• Ability to maintain a constant feedback loop on developing processes while working creatively to independently problem solve

• Experience analyzing reports; creating action plans based on data using tools like Excel, Tableau, and internal reporting to identify trends and drive results

• Prior experience with EV and Automotive Ecommerce

• Expert Proficiency with Microsoft suite, Smartsheet, Salesforce to create spreadsheets, documents, and presentations

• Ability and willingness to travel up to 20% based on business demands

• Readiness to climb (literal & figurative) mountains to deliver the best trade-in experience on the planet

Physical Requirements

• Willingness to work in various working conditions including being in a full service retail center or unpredictable weather conditions
• Physical exertion may be required to perform occupational tasks (sitting up to 2 or more hours at a time, standing for up to 8 or more hours a day, walking, bending, kneeling, laying, twisting, carrying, reaching, stretching, pushing, pulling, and lifting up to 50 lbs).
• Frequent use of hands for purposes of grasping and using tools correctly, entering data, writing communications, or calling customers or internal partners
• Strong understanding of written and spoken English
• Ability to see, read and interpret documents such as governmental regulations, safety rules, operating and maintenance instructions or schematics

Salary Range/Hourly Rate for California Based Applicants: $78,700-98,400/year (actual compensation will be determined based on experience, location, and other factors permitted by law)

Benefits Summary: Rivian provides robust medical/Rx, dental and vision insurance packages for full-time employees, their spouse or domestic partner, and children up to age 26. Coverage is effective on the first day of employment, and Rivian covers most of the premiums.

Rivian is an equal opportunity employer and complies with all applicable federal, state, and local fair employment practices laws. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, ancestry, sex, sexual orientation, gender, gender expression, gender identity, genetic information or characteristics, physical or mental disability, marital/domestic partner status, age, military/veteran status, medical condition, or any other characteristic protected by law.

Rivian is committed to ensuring that our hiring process is accessible for persons with disabilities. If you have a disability or limitation, such as those covered by the Americans with Disabilities Act, that requires accommodations to assist you in the search and application process, please email us at candidateaccommodations@rivian.com.

Rivian may collect, use and disclose your personal information or personal data (within the meaning of the applicable data protection laws) when you apply for employment and/or participate in our recruitment processes ("Candidate Personal Data"). This data includes contact, demographic, communications, educational, professional, employment, social media/website, network/device, recruiting system usage/interaction, security and preference information. Rivian may use your Candidate Personal Data for the purposes of (i) tracking interactions with our recruiting system; (ii) carrying out, analyzing and improving our application and recruitment process, including assessing you and your application and conducting employment, background and reference checks; (iii) establishing an employment relationship or entering into an employment contract with you; (iv) complying with our legal, regulatory and corporate governance obligations; (v) recordkeeping; (vi) ensuring network and information security and preventing fraud; and (vii) as otherwise required or permitted by applicable law.

Rivian may share your Candidate Personal Data with (i) internal personnel who have a need to know such information in order to perform their duties, including individuals on our People Team, Finance, Legal, and the team(s) with the position(s) for which you are applying; (ii) Rivian affiliates; and (iii) Rivian's service providers, including providers of background checks, staffing services, and cloud services.

Rivian may transfer or store internationally your Candidate Personal Data, including to or in the United States, Canada, the United Kingdom, and the European Union and in the cloud, and this data may be subject to the laws and accessible to the courts, law enforcement and national security authorities of such jurisdictions.

Please note that we are currently not accepting applications from third party application services.