Help Desk Support Specialist III

Abacus Technology is seeking a Help Desk Support Specialist to provide technical support for Fort Johnson. This is a full-time position.

Troubleshoot hardware and software problems in person and remotely, resolving and documenting solutions.
• Monitor backups and maintenance logs.
• Answer calls or tickets to support end users with applications, hardware, software, and networking.
• Create end user documentation and knowledge base articles.
• Support server, common user applications, desktop services, and network connectivity and associated hardware.

5+ years experience providing technical support for a variety of IT issues. HS diploma or GED. Must be Security+ certified. ITIL v4 Foundations training or certification preferred. Extensive experience with MS Windows, Microsoft Office, Microsoft 365 and other common desktop applications and operating systems. Knowledge and experience communicating application support concepts to technical and non-technical personnel. Able to develop technical documents and produce system documentation. Must have excellent customer service skills and be able to work within the confines of a set time schedule. Must be a US citizen and hold a current Secret clearance.

Applicants selected will be subject to a U.S. government security investigation and must meet eligibility requirements for access to classified information.

EOE/M/F/Vet/Disabled