Help Desk Support Specialist II
Abacus Technology | |||
United States, Louisiana, Leesville | |||
Sep 29, 2024 | |||
Help Desk Support Specialist II Job Locations
US-LA-Leesville
Overview Abacus Technology is seeking a Help Desk Support Specialist to provide technical support for Fort Johnson. This is a full-time position. Responsibilities
Provide comprehensive IT customer support services, including the installation, configuration, troubleshooting, and maintenance of desktop and laptop computers, servers, network connectivity, and associated hardware.
Qualifications 3+ years experience providing technical support for a variety of IT issues. HS diploma or GED. Must be Security+ certified. ITIL v4 Foundations training or certification preferred. Microsoft 365 Certified: Modern Desktop Administrator Associate or Endpoint Administrator Associate certification preferred. Extensive experience with MS Windows, Microsoft Office, Microsoft 365 and other common desktop applications and operating systems. Knowledge and experience communicating application support concepts to technical and non-technical personnel. Able to develop technical documents and produce system documentation. Must have excellent customer service skills and be able to work within the confines of a set time schedule. Must be a US citizen and hold a current Secret clearance. Applicants selected will be subject to a U.S. government security investigation and must meet eligibility requirements for access to classified information. EOE/M/F/Vet/Disabled |