Banking Service Technician

Convergint is looking for a full-time, enthusiastic, results-driven, and forward-thinking Banking Service Technician to join our amazing culture. In this role, you will troubleshoot, repair, and perform preventive maintenance on banking security equipment including security camera, access control, and alarm systems, banking drive-up equipment, vaults, safe deposit boxes, ATMs and more. Must have effective verbal, written, and interpersonal communication skills. As a Banking Service Technician, you are part of a dynamic team that allows you to grow as Convergint grows.

For information about how we use your personal information, please see our Colleague & Applicant Privacy Notice, available on convergint.com/careers.

Who You Are

You have a passion for providing world-class service to customers, colleagues and communities. You are a person of integrity with a commitment to growth, accountability, and delivering results. You want to join an organization with a positive culture that embraces inclusion and allows everyone to be the best version of themselves at work and home. You want to grow with us and deliver results as an exceptional Service Specialist.

Who We Are

With 20-years of proven growth and exceptional performance, our mission is to be our customer's best service provider. We realize the importance of diversity in achieving that goal. Our company was built upon a solid foundation of 10 Values and Beliefs which drive our unmatched culture, making us the #1 global, serviced-based systems integrator in the industry. We take great pride in protecting the lives and assets of our customers and their communities with the solutions we provide.

What you'll do with "Our Training and Your Experience"

At Convergint, our greatest strength is our people. Convergint was founded on a set of core values and beliefs that express our responsibility to our customers, our colleagues, and our communities. Our culture promotes fun and laughter on a daily basis, believes in balanced lives: family, business, and community, and creates a positive work environment.

Every colleague is encouraged to participate in our Recruit Awesome People program, helping us grow Convergint by promoting our colleague-first culture and referring top talent to the Talent Acquisition Team and hiring managers.

Responsibilities include:

• Acts as "our customer's best service provider" at all times, prioritizing and completing all service calls and preventive maintenance daily.
• Uses solid troubleshooting skills to isolate and fix problems in malfunctioning equipment or software.
• Communicating service schedules and outcomes with customers in a timely manner.
• Completes accurate and detailed service reports for customer and Convergint in a timely manner to allow for accurate invoicing and job cost tracking.
• Escalating issues and reassigning service calls as needed.
• Maintains a high-level of industry knowledge through training and certifications.

What You'll Need

• Exceptional customer focus and ability to work under pressure; ability to maintain awareness of and seek to meet the needs and wants of the customer without being prompted.
• Technical skills and experience related to electronic security and/or other systems interfaced with same.
• Programming skills and proven ability to troubleshoot problems and look for solutions
• Solid mechanical and electrical aptitude.
• Good verbal, written and interpersonal communication skills
• Basic organizational skills and the ability to handle multiple service needs simultaneously
  Proficient computer skills including familiarity with MS Office applications (Outlook, Word, Excel)
• Must be a self-starter and work well with direct supervision.
• Ability to travel locally with occasional overnight travel
• Valid driver's license

Company Benefits and Perks

Convergint fosters a supportive, accessible, and inclusive environment in which individuals of different backgrounds and identities are able to realize their maximum potential within the company. We offer a variety of programs and exceptional benefits to all our colleagues:

• Company Holidays and Paid Time Off
• Fun & Laughter Day Off
• Medical, Dental & Vision Plan
• Life insurance & Disability Plan
• Wellness Program
• 401K Matching Plan
• Colleague Assistance Program
• Tuition reimbursement
• Competitive salary and compensation plan
• Company provided vehicle, phone and Laptop
• Corporate Social Responsibility Day
• And much more...

Requirements:

Education: High School Diploma or equivalent.

Minimum Experience: Trade school, or equivalent experience.

• Experience servicing, integrating, and programming access control systems, CCTV systems, and intrusion systems.
• Valid driver's license required.
• Local travel to job sites and minimal overnight travel is required.

Preferred Experience: (but not required):

• CCTV experience: March Networks / Verint.
• Intrusion and Access Control experience: DMP / Bosch / PACOM / Lenel.
• Banking equipment including pneumatic drive-ups, VATS, ATMs, vaults, safety deposit boxes, etc.

Convergint is committed to a culture of Inclusion and Diversity and is an Equal Opportunity Employer.

Visit our Convergint careers site to learn more about the company and the exciting opportunities available.