Assistant Registrar

POSITION OVERVIEW

Under Registrar's direction, this position is responsible for maintaining the integrity of the academic records of students and alumni. Provide accurate and credible student data to approved requesting parties in a timely fashion. Ensure effective day-to-day operations of the department and provide back-up support to the Registrar. Drive policy changes and recommend new student policies to ensure the continuous improvement of academic affairs. Assist the Registrar in other related academic matters.

POSITION RESPONSIBILITIES/FUNCTIONS

• Serve as a primary person for requests from students and other stakeholders with high levels of customer service.
• Maintain and ensure accurate student records in college database through regular data input and audits.
• Promote the Registrar's Office goal of accuracy, timeliness and credibility of data at all times.
• Process transcript and diploma replacement requests
• Review and evaluate all potential transfer credits for current, transfer and new students, maintain the equivalencies of courses while collaborating with Learning Departments and Enrollment Division
• Secondary role in data entry of all records including registration and sections in student record data management system, PowerCAMPUS
• Academically advise various student populations to aid in college-wide retention efforts i.e. Post Secondary Education Option (PSEO), International students, Nontraditional students, etc.
• Serve as a liaison between the college and third-party vendors including the National Student Clearinghouse to process verification/enrollment certifications.
• Ensure student records and privacy procedures meet government regulations by monitoring and practicing policies in accordance with the Federal Educational Rights and Privacy Act (FERPA).
• Be responsible for updating and maintaining the Registrar's Office procedure manual.
• Aid in first semester student registration through section au
• Create academic plans and process substitutions.
• Coordinate, monitor, and process students' degree progress and graduation requirements via the degree audit report and work with Student Services department and Academic Program Managers/Deans to resolve issues related to the timely degree completion.
• Provide assistance with the usage and functions of online resources i.e. my.dunwoody, SharePoint dashboards, and reports in IIS to students, faculty members, and any other users.
• Provide assistance with report requests and generate basic reports in PowerCAMPUS or IIS for internal or external stakeholders.
• Assist the Registrar in meeting a variety of deadlines and special projects.
• Assist department with commencement event logistics and work with vendors on supply orders
• Participate in campus-wide projects as required.
• Maintain a high degree of professionalism and provide high levels of customer service.
• Foster a positive and customer-service oriented environment within and between departments of the college.

Essential Job Functions:

• Ability to work 40 hours per week.
• Excellent computer skills including knowledge of Microsoft Office: Outlook, Word, Excel, PowerPoint, and/or Access.
• Ability to learn new computer programs and database management systems and demonstrate proficiency given adequate training.
• Ability to analyze and interpret data.
• Ability to talk on the phone.
• Excellent written and verbal communication skills including ability to communicate effectively with students, faculty, staff, potential employers and/or other external constituents.
• Ability to communicate difficult messages in a professional manner.
• Ability to work effectively under pressure and to meet frequently occurring deadlines.
• Must be goal and team oriented to build positive working relationships, and conduct business with attention to ethical considerations, and/or school/accreditation guidelines.
• Ability to maintain confidentiality as required by FERPA regulations.
• Ability to work with and communicate effectively with people from all backgrounds and at all levels.
• Must have strong organizational skills, exceptional networking skills, and consistently displays the highest levels of integrity.
• Must be professional in all aspects of the position including appearance, demeanor, and attitude.
• Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists. Ability to interpret a variety of instructions furnished in written, oral, diagram, and/or schedule form.
• Ability to calculate figures and amounts that speak to productivity and effective decision-making. Ability to read and interpret charts, graphs and other visually-presented data. Ability to work within stated budget requirements; be fiscally responsible.
• To perform the job successfully, must have adequate knowledge of and willingness to use specialized software such as PowerCAMPUS, Great Plains, Adobe Products, SolidWorks, PowerFAIDS, Canvas, ticketing systems and/or other databases/electronic aids, in order to be as self-sufficient as possible in day-to-day operations. Use and maintain shared network folders to greatly limit reliance on personally stored items and documents.

CORE COMPETENCIES

• Strategic Skills: Has the functional and technical knowledge and skills to do the job at a high level. Makes good decisions. Provides sound advice and problem solution. Provides honest and in-depth analysis on problems and issues.
• Operating Skills: Makes decisions in a timely manner. Accepts responsibility for tasks and meets objectives and measures. Documents process, progress, and results. Is committed to continuous improvement. Works toward the most efficient and effective work processes.
• Courage: Has difficult conversations as necessary. Faces up to people problems on any person or situations quickly and directly.
• Energy and Drive: Is action oriented and full of energy for challenging tasks/issues. Is constantly and consistently one of the top performers. Steadfastly pushes self and others for results.
• Organizational Positioning Skills: Can maneuver through complex situations effectively and quietly. Is sensitive to how people and organizations function. Anticipates where problems may arise and plans his/her approach accordingly.
• Personal/Interpersonal Skills: Relates well to all kinds of people. Builds constructive and effective relationships. Is dedicated to meeting the expectations and requirements of internal and external customers. Supports equal and fair treatment and opportunity for all. Adheres to Dunwoody's core values. Is widely trusted - Keeps confidences and admits mistakes. Practices attentive and active listening. Is personally committed to and actively works to continuously improve him/herself.

• Associate's Degree with one or more years' experience in data entry and/or higher education OR
• 2+ years' experience in data entry and/or higher education
• Excellent computer skills including knowledge of Microsoft Office: Outlook, Word, Excel, PowerPoint, and Office 365.

Note: This job description is not intended to be all-inclusive. Employee may perform other related duties to meet the ongoing needs of the organization.