Full Time and Part Time Member Support Specialist (201551)

Flex-Staff, Inc.
paid time off, 401(k)
United States, Wisconsin, Appleton
800 N Westhill Blvd (Show on map)
Sep 24, 2024
Do you have customer service experience over the phone and strong communication skills? Are you passionate about giving outstanding Customer Service and building customer relationships? Are you looking for a company that offers great growth opportunities? This position will be working in an office setting for our client in the Appleton area. As a Member Support Center Specialist, you will create a positive first impression and establish strong member relationships while assisting members, potential members, and other departments with their requests by phone or electronic methods. The company prides themselves on taking great care of their team members and their customers as they feel they are their most valuable assets. They are committed to the communities they serve and offer paid volunteer time off as well! Our client offers a great *team environment and excellent benefits package! Responsibilities:* Assist members with account inquiries, account maintenance and problem resolution on the phone, by email, or in writing via other electronic methods as required Answer a high volume of incoming calls Troubleshoot calls regarding member accounts Provide knowledge about account titles and designations and identify parties authorized to access account information and perform transactions Cross sell products and services while educating members on products and services that meet their needs Provide information and direct members to appropriate representatives Achieve member service goals and support department service levels Benefits: They have a strong team culture and want someone to be a part of their "family". Full benefits package including health, dental, vision, 401K, vacation, etc. Paid time off to do volunteer work! They like to take care of their community. General Information: Hours: Full Time and Part time openings, see below. Full Time working 40 hours per week, Monday-Wednesday from 8am-5pm, Thursday and Friday rotate between 8am-6pm and every other Saturday from 9am-12pm, Every 4^th Wednesday of the month will work until 7pm Part Time working 25 hours per week, coverage from 11am-2pm, Mon-Fri, with some flexibility to work 11am and after 2pm depending on coverage needed, will work every other Saturday 9am-12pm Length: Temporary to hire Pay: $20.00/hour Location: Appleton, WI Job ID: 201551 #Appleton1 Requirements: Customer service experience over the phone Call center or high volume phone experience is a plus Ability to meet metrics and upsell products and services Strong communication skills Experience working in a fast-paced environment and remain calm in a high stress environment Ability to navigate throughout multiple programs on a computer at one time Bilingual in Spanish is a plus If you are interested, apply online at www.flexstaff.com or send your resume to cpownell@flexstaff.com. Already worked for Flex-Staff? Call our office at 920-731-8082 and let's TALK!! Make sure to send your family and friends our way - we love referrals! Flex-Staff is an Equal Opportunity Employer, which includes providing equal opportunity for protected veterans and individuals with disabilities.