Lead User Experience Designer

Founded in 1934, Medical Mutual is the oldest and one of the largest health insurance companies based in Ohio. We provide peace of mind to more than 1.6 million Ohioans through our high-quality health, life, disability, dental, vision and indemnity plans. We offer fully insured and self-funded group coverage, including stop loss, as well as Medicare Advantage, Medicare Supplement, and individual plans.

Medical Mutual' s status as a mutual company means we are owned by our policyholders, not stockholders, so we don't answer to Wall Street analysts or pay dividends to investors. Instead, we focus on developing products and services that allow us to better serve our customers and the communities around us and help our members achieve their best possible health and quality of life.

This role is hybrid with 1-2 days/week on site in Brooklyn, Ohio.

User Experience Designer - Lead

Monitors and reviews project intake to balance out the team's workload. Leads the development and creation of the user experience for digital platforms by developing and executing studies while working effectively within technical, creative, and budgetary constraints. Leads cross functional team members and projects to deliver best in class experiences. Creates and facilitates workshops and other research methods to understand user needs and translate them into project requirements. Leads and guides other UX team members through the utilization of processes and designs that adhere to brand and usability standards. Reviews and analyzes feedback and data from research sessions, literature reviews and incorporates these findings into their decision process to make strategic decisions that align to corporate goals.

Responsibilities

• Develops, conducts, analyzes and presents findings from a variety of design and usability research initiatives on current applications and for future initiatives
• Develops and maintains usability and/or design standards based on research outcomes and industry best practices
• Prioritizes work and methods of research for all agile projects assigned to them and also other team members by working closely with stakeholders and team members
• Reviews deliverables, sites and apps to ensure they are meeting design and usability standards
• Performs other duties as assigned.

Qualifications

User Experience Designer IV - Lead

Education and Experience

• Bachelors degree in Computer Science, business or related field or equivalent experience.
• 6 years of User Experience or UI development Experience
• 1 years mentoring or managing other team members

Technical Skills and Knowledge:

• Strong knowledge of HTML, CSS and Javascript
• Ability to conduct research techniques such as: usability testing, card sorting and contextual inquiry
• Possesses critical and creative thinking skills
• Strong project management skills
• Understanding of design principles and best practices for usability
• Strong presentation, facilitation and analytical skills
• 
  

  Advanced understanding of User Centered Design process and experience

  
  
• 
  

  Understanding of web, mobile and responsive applications

  
  

Medical Mutual is looking to grow our team! We truly value and respect the talents and abilities of all of our employees. That's why we offer an exceptional package that includes:

A Great Place to Work

• We will provide the equipment you need for this role, including a laptop, monitors, keyboard, mouse, and headset.
• Whether you are working remotely or in the office, employees have access to on-site fitness centers at many locations, or a gym membership reimbursement when there is no Medical Mutual facility available. Enjoy the use of weights, cardio machines, locker rooms, classes and more.
• On-site cafeteria, serving hot breakfast and lunch, at our Brooklyn, OH location. Convenience stores at many locations.
• Discounts at many places in and around town, just for being a Medical Mutual team member.
• The opportunity to earn cash rewards for shopping with our customers.
• Business casual attire, including jeans.

Excellent Benefits

• Employee bonus program
• 401(k) with company match up to 4% and an additional company contribution.
• Health Savings Account with a company matching contribution.
• Excellent medical, dental, vision, life, and disability insurance - insurance is what we do best, and we make affordable coverage for our team a priority.
• Access to an Employee Assistance Program, which includes professional counseling, personal and professional coaching, self-help resources and assistance with work/life benefits.
• Company holidays and up to 16 PTO days during the first year of employment with options to carry over unused PTO time.
• After one year of service, parental leave for eligible employees who become parents through maternity, paternity, or adoption.

An Investment in You

• Career development programs and classes.
• Mentoring and coaching to help you advance in your career.
• Tuition reimbursement up to $5,250 per year, the IRS maximum.
• Diverse, inclusive, and welcoming culture with Business Resource Groups.

About Medical Mutual

Medical Mutual's status as a mutual company means we are owned by our policyholders, not stockholders, so we do not answer Wall Street analysts or pay dividends to investors. Instead, we focus on developing products and services that allow us to better serve our customers and the communities around us.

There is a good chance you already know many of our Medical Mutual customers. As the official insurer of everything you love, we are trusted by businesses and nonprofit organizations throughout Ohio to provide high-quality health, life, disability, dental, vision and indemnity plans. We offer fully insured and self-funded group coverage, including stop loss, as well as Medicare Advantage, Medicare Supplement, and individual plans. Our plans provide peace of mind to more than 1.5 million Ohioans.

We are not just one of the largest health insurance companies based in Ohio, we are also the longest running. Founded in 1934, we aree proud of our rich history with the communities where we live and work.

At Medical Mutual and its family of companies we celebrate differences and are mutually invested in our employees and our community. We are proud to be an Equal Employment Opportunity and Affirmative Action Employer. Qualified applicants will receive consideration for employment regardless of race, color, religion, sex, sexual orientation, gender perception or identity, national origin, age, marital status, veteran status, or disability status.

We maintain a drug-free workplace and perform pre-employment substance abuse and nicotine testing.