Job Coach

JOB TITLE REPORTS TO DIVISION FLSA
Summary

JOB DESCRIPTION - JOB COACH
Job Coach
VP WFD, Director WFD, or Senior Employment Specialist Workforce Development
Non-Exempt

Provide oversight and enable program participants to learn duties, functions and appropriate
behaviors needed to maintain employment either in a sheltered work environment or at various site
locations.
Essential Duties and Responsibilities
* Oversees, motivates, manages, guides, and directs worksite program participants with significant
disabilities.
* Allocate work tasks and assignments to program participants while effectively managing their
time.
* Assessing and monitoring quality outcomes of program participants.
* Manage conflict and/or changes in the program participant's work setting.
* Train participants according to the service plan, goals and objectives.
* Maintain case notes and evaluations of participant's progress.
* Turn in required paperwork (weekly, monthly, and quarterly) on time and accurate.
* Report to case manager and program manager any changes, incidents or problems in a timely
manner, using the most viable option (phone, beeper, incident report).
* Administer customer satisfaction survey to ensure participant inputting service
delivery.
* Advocate for participant at all times.
* Attend all required staff meetings for participant and participate when required.
* Comply with all Agency policies, procedures and safety standards throughout work areas.
* Perform other duties as assigned.
Qualifications
Ability to use an effective communication model to provide positive feedback, praise,
encouragement, rewards, etc. Must exhibit an understanding of the culture present in the program
participant's work setting. Must maintain CPR/First Aide certification. Must have reliable
transportation. Must have and maintain an operating home telephone. Must maintain the ability to
pass a criminal background check. Must have a valid driver's license and automobile insurance
acceptable to Goodwill's liability Insurance carrier.
Education and Experience
Minimum of a high school diploma or its equivalent. An awareness of and experience in training
disabled individuals. Knowledge of competitive employment work environments, policies and
procedures.
Physical Demands
While performing the duties of this job, the employee is regularly required to stand; walk; use
hands to finger, handle, or feel objects, tools, or controls; reach with hands and arms; talk or
hear; and taste or smell. The employee is occasionally required to stoop, kneel, crouch, or crawl.
The employee must occasionally lift and/or move up to 50 pounds.

Work Environment
While performing the duties of this job, the employee frequently works near moving mechanical parts
and is frequently exposed to toxic or caustic chemicals, risk of electric shock, and vibration. The
employment is occasionally exposed to wet and/humid condition, extreme cold, and extreme heat. The
noise level in the work environment is usually moderate.

Reasonable accommodations may be made to enable individuals with disabilities to perform the
essential functions of this job.