E-Commerce Shift Lead

Assists E-Commerce Manager and operates e-commerce and computer store work area in absence of ECommerce Manager to provide world-class customer service through the efficient management of assigned
staff, donations, processing, stock rotation and sales. Properly maintains assigned department on various
selling platforms and / or physical store front.
Essential Duties and Responsibilities
* Analyzes online marketplaces and pricing strategies to ensure maximized profitability and sales with the
lowest possible costs.
* Leads assigned staff in absence of E-Commerce Manager.
* Ensures compliance with established safety, security, sales, money handling, and record keeping
procedures and practices as outlined in the Standard Operating Procedures. Reports known or suspected
security and/or theft problems to the Manager, Retail Operations, Loss Prevention and the Vice President
of Donated Goods.
* Executes routine social media selling events. Verifies that the quality and quantity of merchandise is
adequate to obtain sales and production quotas.
* Coordinates training of assigned staff and store staff to effectively identify collectable and/ or valuable
merchandise.
* Monitors shipments to ensure timely and accurate deliveries to maintain satisfactory thresholds with
various marketplaces.
* Monitors and resolves customer service issues including but not limited to returns and disputes.
* Ensures merchandise is priced in accordance with established standards.
* Occasional travel is required for business related activities.
* Must be able to respond to emergencies at any time as needed.
* Reviews sellers' information on shopgoodwill.com and all other marketplaces to ensure that it is compliant
with requirements related to posting of items, description etiquette, and other criteria.
* Implements and updates all standard operating procedures applicable to the E-commerceDepartment.
* Attends meetings as required.
* Complies with all agency policies, procedures, and safety standards throughout all work areas; maintains
same to meet CARF, Department of Labor and other regulatory standards.
* Performs other job-related tasks as assigned.