Retail Shift Leader I

* Demonstrates commitment to organizational values of Integrity, Collaboration, Attitude, Respect and
Excellence. (I-CARE Values)
* Provides amazing customer experiences to all internal and external customers. (ACE Values)
* Acts as an ambassador of Palmetto Goodwill and our I-CARE (Integrity, Collaboration, Attitude, Respect,
Excellence) values.
* Embraces an expectation of learning and growth. Enthusiastically participates in training and development.
* Celebrates and supports a culture of diversity, inclusivity, and belonging at Palmetto Goodwill. Ensures team
members feel respected, accepted, and included.
* Enthusiastically receives donations from donor utilizing GRATIS (Greet, Receipt, Assist, Thank, Invite Back,
Sort)
* Sorts, prices, and stocks hardline donations for sale according to established expectations.
* Sorts, tags, and stocks softline donations for sale according to established expectations.
* Accurately utilizes point-of-sale system to complete sale of merchandise. Requests customers to round-up
change for maximum mission impact.
* Accurately records donations, production of merchandise and specified tasks.
* Exceeds established production goals corresponding to role in retail location.
* Maintains clean work environment.
* Demonstrates a mastery of cashier, softline production, and donor services / hardline production roles
through evaluation.
* Obtains and maintains forklift and walk-behind stacker certification.
* Obtains and maintains first-aid / CPR / BBP certification.
* Trains team members as they are on boarded. Ensures that a positive example is set for all team members.
* Recognizes when team members need coaching and provides immediate coaching when applicable.
* Issue refunds and resolves customer concerns.
* Reports known or suspected security and/or theft problems to a member of store management,
appropriate District Manager, and/or Asset Protection department.
* Complies with all agency policies, procedures, and safety standards throughout all work areas;
maintains same to meet CARF, Department of Labor, and other regulatory standards.
* Leads retail team and store activities in the absence of/and at the direction of the Retail Store Manager and/or
Retail Assistant Store Manager; see Supervisory Responsibilities below.
* Performs all administrative and clerical duties including but not limited to completing opening/closing duties,
making bank deposits and securing the building at the direction of the Store Manager or Assistant Manager
(#485)
in accordance with established guidelines.
* Performs other job-related duties as assigned.
Supervisory Responsibilities
Leads retail team and store activities in the absence of/and at the direction of the Retail Store Manager and/or
Retail Assistant Store Manager. Carries out leadership responsibilities in accordance with the Agency's policies
and procedures. Responsibilities include training team members, planning, assigning, and directing work;
addressing concerns and reporting circumstances to the Retail Store Manager or Retail Assistant Store
Manager.
Qualifications
Must be able to:
* Read and interpret memos and operating and procedure manuals.
* Effectively present standard information in one-on-one situations to customers and other team
members of the organization using tact, courtesy and cooperativeness.
* Add/subtract two digit numbers and multiply and divide by 10's and 100's.
* Apply common sense understanding to carry out detailed but uninvolved written or oral instructions.
* Deal with problems involving a few concrete variables.
* Operate a telephone, multi-key register, typewriter, computer, fax machine, and material handling
equipment.
* Obtain and maintain Forklift/Stacker and CPR/First Aid certifications.
* Perform data entry and keyboarding.
* Instruct or verify the work of others.
Education and Experience
High School diplomas or general education degree (GED) and one year of retail experience; or equivalent
combination of education and experience