Manager of Support Service Managers
Adobe Inc. | |
United States, Utah, Lehi | |
3900 N Adobe Way (Show on map) | |
Sep 12, 2024 | |
Our Company As a member of the Customer Engineering management team, we collaborate with the Technical Support and Technical Account management teams to maximize customer value for the Ultimate Support program. We provide leadership to the Support Service Managers as they work with their assigned customers to provide clarity and oversight on their support experience and to address any urgent requests for help or customer concerns of technical support requests. This role is critical in ensuring a high quality and personalized level of support for Adobe Digital Experience Ultimate Support customers. We work in partnership with our global Support Service Management colleagues to ensure that our support teams deliver a consistent, personalized, efficient and accurate support service to all global Ultimate customers. We are looking for results focused leader to join the team with a drive for innovation and people development, helping improve our ability to deliver positive outcomes, and personalized experiences for our Adobe team and our customers. What You'll DoAs a member of the America support leadership team we own delivering against the following key objectives:
Business Insight You will need a high level of business and strategic savvy. You understand the need to balance customer needs alongside Adobe's business objectives and strategy. You possess strong problem-solving skills and are forward-thinking. Results FocusYou help your team by setting shared goals with realistic timelines and an eye on how they deliver in parallel to what they deliver. You have with strong mentoring and coaching skills enabling our Adobe team members to deliver their best. You focus on long term sustainable strategic improvements in favors of short term results. InfluentialProven track record working with, influencing and leading virtual teams across a large global company. Expert and effective in communicating to Director and above across partners in sales, consulting and engineering. Strong Communicator
At Adobe, you will be immersed in an exceptional work environment that is recognized throughout the world on Best Companies lists (http://www.adobe.com/careers/awards.html). You will also be surrounded by colleagues who are committed to helping each other grow through our unique Check-In (http://www.youtube.com/watch?v=hmL6uQZhYhw&list=UUlDSu3-Y4-BfI08784K-P4g&feature=share&index=1) approach where ongoing feedback flows freely. At Adobe, for sales roles starting salaries are expressed as total target compensation (TTC = base + commission), and short-term incentives are in the form of sales commission plans. Non-sales roles starting salaries are expressed as base salary and short-term incentives are in the form of the Annual Incentive Plan (AIP). In addition, certain roles may be eligible for long-term incentives in the form of a new hire equity award. Adobe is proud to be anEqual Employment Opportunityand affirmative action employer. We do not discriminate based on gender, race or color, ethnicity or national origin, age, disability, religion, sexual orientation, gender identity or expression, veteran status, or any other applicable characteristics protected by law.Learn more. Adobe aims to make Adobe.com accessible to any and all users. If you have a disability or special need that requires accommodation to navigate our website or complete the application process, emailaccommodations@adobe.comor call (408) 536-3015. Adobe values a free and open marketplace for all employees and has policies in place to ensure that we do not enter into illegal agreements with other companies to not recruit or hire each other's employees. |