Site Reliability Engineer, Adobe Document Cloud

Adobe Inc.
United States, California, San Jose
345 Park Avenue (Show on map)
Sep 12, 2024
Our Company Changing the world through digital experiences is what Adobe's all about. We give everyone-from emerging artists to global brands-everything they need to design and deliver exceptional digital experiences! We're passionate about empowering people to create beautiful and powerful images, videos, and apps, and transform how companies interact with customers across every screen. We're on a mission to hire the very best and are committed to creating exceptional employee experiences where everyone is respected and has access to equal opportunity. We realize that new ideas can come from everywhere in the organization, and we know the next big idea could be yours! Adobe's Reliability Engineering team is looking for a Site Reliability Engineer (SRE) to help build and operate services like Adobe Sign. Adobe Sign is the fastest, and easiest way to get contracts signed and filed. Unlike virtual fax or e-signature software, we offer an end-to-end solution by automating the entire contracting process from the request for signature to the distribution and filing of the final agreement. We instantly show customers what's out for signature, what is signed, when and by whom. We are passionate about what we do and are looking for experienced, motivated people to join a hardworking team. We believe in diversity and encourage all to apply. You have a track record as a site reliability engineer or eager to build a career in large-scale SaaS businesses, and a strong desire to implement initiatives and systems to improve reliability, availability, security, and privacy. You are familiar with DevOps and other agile methods. You thrive solving problems in real-time under pressure. The Role! * Build amazing things that matter. You'll work on a critical growth initiative, solving problems for engineers and customers. * Grow. Sharpen your skills, use innovative technology, and collaborate with your peers. * Collaborate. You'll love working in an environment that values collaboration. What is Needed to Succeed: Responsibilities * Ensure the highest level of uptime and Quality of Service (QoS) to Adobe's customers through operational excellence * Help with defining service level objectives (SLOs) and service level indicators (SLIs) to represent and measure service quality * Embed with product teams (physically and/or virtually) to develop tight-knit collaboration/partnership * Identify areas to improve service resiliency through techniques such as performance/load testing, code review, Chaos engineering, etc * Support and maintain globally distributed multi-cloud (public and/or private) environments including AWS and Azure * Automate common, repeatable tasks at a large scale to reduce toil * Solve performance and stability issues using a wide variety of tools * Participate in an on-call rotation as required * Determine the root cause for all production level incidents and write corresponding high-quality RCA reports * Promote the DevOps/SRE mentality Qualifications BS in Computer science or equivalent work experience 3-5 years of experience in SRE or related field * Deep understanding of both software engineering and technical operations * Expertise with containerization orchestration engines (Kubernetes), AKS, ECK etc * DevOps skills (scrum/Kanban/agile/ci-cd/12-factor) * Experience in modern cloud-based, SaaS delivery technologies: Kubernetes, AWS, Azure, Jenkins, Git, Atlassian Jira and Confluence, Linux, DNS, E-mail, containers, log analysis, monitoring, Java, Apache, Tomcat, Memcached, Qpid, and MySQL on Linux * Programming skills, particularly with Python, Java, Ruby, various scripting languages * Excellent communication, interpersonal, and teamwork skills * Familiarity with Prometheus, Grafana, NewRelic, Splunk, other logging solutions * Familiar with a variety of cloud and automation concepts, practices, and procedures Our compensation reflects the cost of labor across several U.S. geographic markets, and we pay differently based on those defined markets. The U.S. pay range for this positionis $108,000 -- $198,500 annually. Paywithin this range varies by work locationand may also depend on job-related knowledge, skills,and experience. Your recruiter can share more about the specific salary range for the job location during the hiring process. At Adobe, for sales roles starting salaries are expressed as total target compensation (TTC = base + commission), and short-term incentives are in the form of sales commission plans. Non-sales roles starting salaries are expressed as base salary and short-term incentives are in the form of the Annual Incentive Plan (AIP). In addition, certain roles may be eligible for long-term incentives in the form of a new hire equity award. Adobe will consider qualified applicants with arrest or conviction records for employment in accordance with state and local laws and "fair chance" ordinances. Adobe is proud to be anEqual Employment Opportunityand affirmative action employer. We do not discriminate based on gender, race or color, ethnicity or national origin, age, disability, religion, sexual orientation, gender identity or expression, veteran status, or any other applicable characteristics protected by law.Learn more. Adobe aims to make Adobe.com accessible to any and all users. If you have a disability or special need that requires accommodation to navigate our website or complete the application process, emailaccommodations@adobe.comor call (408) 536-3015. Adobe values a free and open marketplace for all employees and has policies in place to ensure that we do not enter into illegal agreements with other companies to not recruit or hire each other's employees.