Help Desk Analyst (Telecommunications)

Ishpi Information Technologies, Inc. (DBA ISHPI) is passionate about providing our customers with technical solutions that satisfy their business needs. Through collaborative interactions with customers, team members, subject matter experts (SMEs), technical leaders, and partners we design practical solutions that solve real problems for major government and business organizations. As a member of our group, you will work with a team focused on delivering innovative business solutions using emerging technologies through proven successful methods.

The Help Desk Analyst (Telecommunications) will be in support of the Naval Surface Warfare Command in Panama City, Florida. Shall provide data entry, help desk support, and overall customer service for wireless telecommunication devices and office administration, e.g. smartphones, tablets, and hot spots.

Additionally, shall:

Issue government smartphones, tablets, and hotspots.
• Configure, test, install Purebred and Flank Speed applications, as well as any future mobile applications as directed by NSWC PCD command, on government smartphones.
• Provide technical assistance for users with government smartphones.
• Receive and prepare government telecom devices for re-issuance.
• Maintain inventory and accountability of all government telecom assets.
• Perform functions such as acquiring knowledge and staying current with DoD CAC Personal Identification Number (PIN) reset application utility, collecting and supporting responses to data calls.
• Utilize word processing, scheduling, spreadsheet, SharePoint Online, and database applications.
• Exercise interpersonal skills to support customers in identifying, correcting or reporting system and equipment performance problems.

Education: HS Diploma or equivalent. Bachelor's degree preferably in STEM from an accredited institution preferred.

Experience and Requirements:

• 1-2 years of related experience required. Prior experience in related environment preferred.
• Proficient with Microsoft Windows and Server, Linux, Mac, Apple iOS, Microsoft Office, Microsoft Teams, Microsoft SharePoint, Alloy Navigator, and ServiceNow

Certification: DoD 8570 IAT Level II Certification such as: CCNA-Security, CySA+ **, GICSP, GSEC, Security+ CE, CND or SSCP

Security Clearance: Requires U.S. Citizenship and an active government security clearance.

"Ishpi Information Technologies, Inc. is an Equal Opportunity and Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, pregnancy, sexual orientation, gender identity, national origin, age, disability, or status as a protected veteran."

Expression of Interest: By applying to this job, you are expressing interest in this position and could be considered for other career opportunities where similar skills and requirements have been identified as a match. Should this match be identified, you may be contacted for this and future openings.

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