Help Desk Analyst II

Ishpi Information Technologies, Inc. (DBA ISHPI) is passionate about providing our customers with technical solutions that satisfy their business needs. Through collaborative interactions with customers, team members, subject matter experts (SMEs), technical leaders, and partners we design practical solutions that solve real problems for major government and business organizations. As a member of our group, you will work with a team focused on delivering innovative business solutions using emerging technologies through proven successful methods.

The Help Desk Analyst II will be in support of the Naval Surface Warfare Command in Panama City, Florida.

Shall technically support the RDT&E (Research, Development, Test and Evaluation) laboratories across NSWC PCD (Panama City Division).
• Shall install, reconfigure, upgrade, and replace or remove hardware and software components comprising the NSWC PCD Network community.
• Shall support client configuration changes to the network due to the addition, relocation, or removal of personnel, and the upgrade or replacement of software.
• Shall supply desktop support for network related Microsoft Windows and Red Hat Linux computer software on compatible hardware.
• Shall troubleshoot, install computers, and connect software or hardware to the network accordance with industry standards and SOPs designed and approved by NSWC PCD Government personnel.
  Shall receive work assignments and report in-progress and completed work via NSWC PCDs work order process.
  Shall provide RDT&E helpdesk support to provide Tier 1 support to the RDT&E network.
• Aid in the operation of the RDT&E drops, document, degausses and destroy hard drives per process, create/submit and update SOPs, assist with Comprehensive Information Technology Inventory (CITI) and other NSWC PCD Inventory Systems.
• Update and monitor the RDT&E Network hardware inventory, assign work orders, run monthly RDT&E account maintenance and notifications, and provide account management.

Education: Bachelor's degree preferably in STEM from an accredited institution preferred.

Experience and Requirements:

• 1-2 years of related experience required. Prior experience in related environment preferred.
• Proficient with Microsoft Windows and Server, Linux, Mac, Apple iOS, Microsoft Office, Microsoft Teams, Microsoft SharePoint, Alloy Navigator, and ServiceNow

Certification: DoD 8570 IAT Level II Certification required such as: CCNA-Security, CySA+ **, GICSP, GSEC, Security+ CE, CND or SSCP

Security Clearance: Requires U.S. Citizenship and an active government security clearance.

"Ishpi Information Technologies, Inc. is an Equal Opportunity and Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, pregnancy, sexual orientation, gender identity, national origin, age, disability, or status as a protected veteran."

Expression of Interest: By applying to this job, you are expressing interest in this position and could be considered for other career opportunities where similar skills and requirements have been identified as a match. Should this match be identified, you may be contacted for this and future openings.

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