Field Service Technician

Werner Electric Supply Company
dental insurance, paid holidays, sick time, tuition reimbursement, 401(k), retirement plan
United States, Wisconsin, Appleton
4800 West Prospect Avenue (Show on map)
Sep 29, 2024
Description "A Great Place to work." At Werner Electric Supply, you'll join a growing and innovative distributor of electrical products, services, and solutions that consistently ranks as one of the top electrical distributors nationwide. As an employee of Werner Electric Supply, we're committed to you and improving our workplace. You'll receive training and development, recognition for your hard work and successes, and opportunities to volunteer so you can positively-impact our customers and community. You matter to us, and we strive to retain our employees by providing career options, strong benefits, and a competitive compensation package. Summary: The Field Service Technician is responsible for the implementation, setup, troubleshooting and commissioning of new automation equipment at customer sites. Minimum Qualifications Associate's degree in Automation Technology, Electromechanical Technology, Engineering Technology, Electronics, or Information Technology. 3+ years of experience implementing automation solutions with customers. Ability to interpret technical drawings and specifications. Experience with Rockwell Automation controllers and operator interface. Strong customer service skills. Possess and maintain a valid driver's license. Ability to travel throughout assigned territory (some overnight travel required). Preferred Qualifications Bachelor's degree in Automation, Electromechanical, Engineering Technology, Electronics, or Information Technology. Experience with Rockwell Automation drives, motion control, networking, safety, and robotics. Experience delivering automation training. Duties & Responsibilities Diagnose and resolve technical issues related to automation systems. Investigate equipment malfunctions, identify root causes, and implement effective solutions. Implement hardware and/or software at customer sites. Conduct routine inspections to ensure optimal performance and identify potential issues. Collaborate with customers during the commissioning process to ensure successful implementation. Perform customer services on controllers, operator interface, software installation, program transfer, and firmware flashing. Consult with Product Management team on project specification requirements. Ensure compliance with safety regulations and company policies. Maintain accurate records of service visits and equipment status. Deliver technical training to internal and external customers. Respond to customer technical questions related to issues the customer is having on industrial controls and provide solutions and assist in implementation of solutions. Log and maintain customer interactions in the Customer Relationship Management (CRM) platform. Stay updated on industry trends, advancements, and applications. Company Overview Founded in 1948, Werner Electric Supply has grown from a small appliance store in downtown Neenah, WI into an award-winning employer and leading electrical distributor with 11 branch locations in Wisconsin and Upper-Michigan. Headquartered in Appleton, WI, we provide electrical, lighting, network, process, and inventory management solutions for a diverse group of industrial and construction customers. We are a growing, privately held company with over 450 employees who uphold a family culture built around exceptional customer service. As a recent New North Workplace Excellence Award winner, we're dedicated to the continuous improvement of our people, products, and services to ensure the long-term success of our employees and customers. Apply today and find out why we're a "Great Place to Work." Employee Benefits Medical and Dental Insurance Short & Long-Term Disability Insurance Life and AD&D Insurance 401(k) Retirement Plan with company match Paid holidays, vacation, personal, and sick days Pet Insurance Identity Theft Protection Accident Insurance & Critical Illness Coverage Tuition Reimbursement Annual bonuses and merit increases based on performance Employee Assistance Program (EAP) Wellness Programs Career Development & Leadership Training Vision Paid Parent Leave Werner Electric Supply is an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law. Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor's legal duty to furnish information. 41 CFR 60-1.35(c)