Service Manager- Third Shift

Total Filtration Services, a division of Parker Hannifin, is a sales organization that focuses on the distribution of filtration products to end users. Total Filtration Services, a division of Parker Hannifin, is looking for a Service Manager who will be responsible for effectively and safely managing all aspects of the service department to drive enhancements to TFS' business, quality, and overall cost effectiveness. They are responsible for identifying opportunities for improvements to current processes as well as opportunities for organic or new customer growth. They must also foster positive relationships with customers, both internal and external, as well as vendors.

We offer a comprehensive and competitive total compensation package which includes:

• Health benefits start on day one
• EAP Services
• 5% 401K match
• 3% RIA contribution
• PTO & paid holidays
• Holiday shutdown
• Educational reimbursement program
• Employee Discounts
• Competitive annual incentive plan
• Salary Range: $70,000-$80,000.00
• Shift: 10:00pm-6:00am

• Ensure service team has proper training to safely perform all aspects of their job and that Job Hazard Analysis (JHA) forms have been completed for all scheduled work.
• Develop a culture of accountability, ensure expectations are clearly understood and training is provided as needed.
• Manage all aspects of personnel management, including hiring, training, development, performance assessments, coaching and counseling.
• Maintain proper equipment, ensuring maintenance schedules are adhered to.
• Effectively schedule service work and monitor performance to expectations.
• Accurately allocate service costs using the business system's service management module.
• Effectively manage inventory and indirect materials usage
• Complete site surveys to accurately prepare bid recommendations as well as JHAs.
• Manage filtration usage and monitor filtration performance at service customer sites
• Direct efficient completion of service work at customer sites and cell washing facility.
• Maintain high level of customer satisfaction with both internal and external customers
• Respond to all requests for information in a timely manner
• Complete accurate forecasting and budgeting of sales and usage for service customers
• Monitor System Cleanliness and provide metrics as required by the customer
• Manage Booth Balance process if applicable
• Maintain vehicle service schedule as needed
• Identify sources of defects and apply filtration solutions
• Recommend equipment items to customers, such as Reverse Osmosis
• Identify opportunities to sell deeper into current customers.
• Identify opportunities for new business
• Train employees and customers on processes and total filtration methodologies
• Protect and grow the value of our business at assigned accounts.
  
• Supervisory Responsibilities:
  Service Technicians

• Excellent oral and written communication skills
• Good attention to detail with solid follow-up skills
• Professional appearance and behavior
• Solid organizational skills with the ability to prioritize effectively
• Proficiency with Microsoft Office, including Outlook, Word, Excel and PowerPoint
• Ability to work effectively under pressure and manage multiple assignments simultaneously
• Demonstrated sense of urgency with the ability to meet appropriate deadlines
• Accurate and results oriented.
• Commitment to providing exceptional customer service to both internal and external customers
• Effective time management skills
• High mechanical aptitude with the ability to quickly grasp technical information.
• 1-2 years of supervisor/leader experience
  
  Travel Requirements:
• As required by the demands of TFS and the customer

Parker Hannifin is a Fortune 250 global leader in motion and control technologies. For more than a century the company has been enabling engineering breakthroughs that lead to a better tomorrow. Learn more at www.parker.com or @parkerhannifin.

Parker is an Equal Opportunity and Affirmative Action Employer. Parker is committed to ensuring equal employment opportunities for all job applicants and employees. Employment decisions are based upon job related reasons regardless of race, ethnicity, color, religion, sex, sexual orientation, age, national origin, disability, gender identity, genetic information, veteran status, or any other status protected by law. However, U.S. Citizenship, Permanent Residency or other appropriate status is required for certain positions, in accord with U.S. import & export regulations.

("Minority / Female / Disability / Veteran / VEVRAA Federal Contractor")

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Drug-Free Workplace
In accordance with Parker's policies and applicable state laws, Parker provides for a drug-free workplace. Therefore, all applicants seeking employment with Parker will be subject to drug testing as a condition of employment.