Field Engineer - Deployment

This is an incredible opportunity to be part of a company that has been at the forefront of AI and high-performance data storage innovation for over two decades. DataDirect Networks (DDN) is a global market leader renowned for powering many of the world's most demanding AI data centers, in industries ranging from life sciences and healthcare to financial services, autonomous cars, Government, academia, research and manufacturing.

"DDN's A3I solutions are transforming the landscape of AI infrastructure." - IDC

"The real differentiator is DDN. I never hesitate to recommend DDN. DDN is the de facto name for AI Storage in high performance environments" - Marc Hamilton, VP, Solutions Architecture & Engineering | NVIDIA

DDN is the global leader in AI and multi-cloud data management at scale. Our cutting-edge data intelligence platform is designed to accelerate AI workloads, enabling organizations to extract maximum value from their data. With a proven track record of performance, reliability, and scalability, DDN empowers businesses to tackle the most challenging AI and data-intensive workloads with confidence.

Our success is driven by our unwavering commitment to innovation, customer-centricity, and a team of passionate professionals who bring their expertise and dedication to every project. This is a chance to make a significant impact at a company that is shaping the future of AI and data management.

Our commitment to innovation, customer success, and market leadership makes this an exciting and rewarding role for a driven professional looking to make a lasting impact in the world of AI and data storage.

The primary responsibility for the Field Engineer is to deploy hardware and software solutions which have been designed by the pre-sale engineering team. These tasks may be performed remotely or there may be the requirement to perform these tasks by being physically on a customer site. With the company direction to minimize on site work individuals in this position may be required to remotely supervise "Smart Hands" technicians while they perform on site hardware installation tasks. Individuals in this position may also be required to remotely connect to systems in DDN integration facility and perform software installation and configuration prior to the system shipping from the factory.

Additional responsibilities may be assigned to individuals in this position as business requirements require. This is especially true in smaller regions where limited headcount may require the business to "blend" various job descriptions due to limited headcount.

Detailed responsibilities for this role include but are not limited to:

Have a thorough technical understanding of the various DDN product lines so that deployments can go smoothly. Know where to gain assistance from either the SE or engineering when required.
• Physically install Hardware at a customer site. Supervise "smart hands" to do so if appropriate either on site or remotely.
• Remotely or on site install software as required by the PS services sold with the solution.
• Install and configure software in system pre-built in DDN Integration Facility prior to them being shipped from the factory.
• Provide Transfer Of Information for customer installations and prepare the deployment reports and other required customer documentation.
• Help create hardware and or software documentation as required by the business.
• Contribute content to the PS/Deployment related sections of the IPG, TIP, SOW as required by the business.
• Understand the sales process and be prepared to contribute if required by the business.
• Preform internal lab solutions - in person or remotely - to set up configurations for new designs to assure that there is the understanding of how they work.
• Prepare status reports of activities to manager if and when required.
• Identify additional business opportunities when working with customers.
• Help expand professional services offerings outside of DDN product offerings, helping to develop products, process and procedures to facilitate engagements.

Qualifications for this role are:

• Knowledge of the storage industry and solutions.
• 3-5 Years of experience in Operating systems debugging Linux and Windows Environments.
• Red Hat, SUSE, Linux, Windows Server, Scripting (Shell.
• Knowledge in file system deployment and concepts: XFS, ZFS, EXT3/4.
• Experience in clustering packages, Lustre, SNFS, GPFS, Red Hat Clustering.
• 3-5 years of experience in SAN and NAS RAID Appliance.
• Knowledge of networking concepts; NAS protocol levels (CIFS, NFS, SMB, etc...) and ability to integrate and trouble shoot at all layers of OSI model. Specifically understand the Network and Data link layers as well as Session and Application.
• Ability to multitask and lift at least 50lbs/22.6kg.
• Ability for coordinated movements of the fingers of one or both hands to grasp, manipulate, or assemble very small objects to perform precision assembling, adjusting, or calibrating, within narrow tolerances, of electrical or electronic components.
• AS or higher degree in Electrical Engineering, Computer Science, Mathematics, Sciences; or equivalent is required.

DDN has a very strong orientation towards these 4 characteristics and any successful employee will demonstrate these capabilities:

Self-Starter - Takes independent action to identify and solve problems. Seeks out relevant information needed to make decisions. Gets involved with new initiatives.

Success/Achievement Orientation - Delivers quality results consistently. Targets, achieves (or exceeds) measurable results. Sets challenging goals, focuses on critical priorities, and is accountable.

Problem Solving - Recognizes problems and responds with a systematic assessment that identifies and addresses cause of issue. Practical, realistic, and resourceful.

Innovative - Builds and improves key business processes that enhance the effectiveness of DDN. Generates new ideas, challenges the status quo, and solves problems creatively.

DataDirect Networks, Inc. is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity, gender expression, transgender, sex stereotyping, sexual orientation, national origin, disability, protected Veteran Status, or any other characteristic protected by applicable federal, state, or local law.

#LI-Remote