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Customer Advocate I - DGD

Health Care Service Corporation
United States, Texas, Amarillo
7901 Wallace Boulevard (Show on map)
Aug 28, 2024

At Dearborn, our employees are the cornerstone of our business and the foundation to our success. We empower employees with curated development plans that foster growth and promote rewarding, fulfilling careers.

Join HCSC and be part of a purpose-driven company that will invest in your professional development.

Job Summary Under Supervision, This Position Is Responsible For Working On The Phone In A Call Center To Assist Members Providers Groups And Third Parties By Responding To Telephone Inquiries In A Prompt, Accurate And Objective Manner. Duties Include Conducting Research And Adjudication Of Processor Level Claims While Spending Up To 90 Of The Scheduled Time On The Phone According To Business Need.

JOB REQUIREMENTS:
* High school diploma OR GED.
* 6 months customer service experience OR 6 months experience in an office environment.
* Data entry and/or typing experience.
* Interpersonal skills.
* Clear and concise verbal and written communication skills.
* Analytical and organizational skills and independent decision-making skills.
* Ability to spend up to 90% of the scheduled time on the phone according to business needs and sit for long periods of time with scheduled breaks.

PREFERRED JOB REQUIREMENTS:
* Knowledge of Dental Industry.
* Experience with insurance and/or in a dental office.
* Multi-lingual.
* PC proficiency in Microsoft Word and Excel

STARTING PAY FOR THIS ROLE WILL BE $17.40HR

THIS IS A FLEX ROLE WORKING 3 DAYS IN THE OFFICE AND 2 DAYS FROM HOME

#LI-HYBRID

Are you being referred to one of our roles? If so, ask your connection at HCSC about our Employee Referral process!

Dearborn Group Employment Statement:

We are an Equal Opportunity Employment / Affirmative Action employer dedicated to providing an inclusive workplace where the unique differences of our employees are welcomed, respected, and valued. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, protected veteran status, or any other legally protected characteristics.

Base Pay Range$17.20 - $27.15
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