Rep 1, Cust Svc Video Repair

Charter Communications

Sep 25, 2024
CUSTOMER SERVICE REPRESENTATIVE $20/HOUR IN-OFFICE POSITION-Cheektowaga, NY EVENING AND WEEKEND AVAILABILITY REQUIRED Next Start Date: Monday, October 14th, 2024 Training Schedule: Sunday-Thursday 1:00PM-9:30PM JOB SUMMARY The Spectrum Customer Service Representative provides basic customer support related to Charter Services, including troubleshooting video issues and responding to basic billing inquiries (i.e., taking payment, providing account balance). Employees in this role are responsible for establishing and maintaining professional and positive relationships with customers on behalf of Charter and ensuring issues are addressed consistently with company policies and practices. Works under general supervision. MAJOR DUTIES AND RESPONSIBILITIES Actively and consistently support all efforts to simplify and enhance the customer experience. Process customer orders in a courteous, efficient and timely manner. Effectively present and discuss Charter products and services. Convey an image of quality, integrity and superior understanding regarding services. Manage customer interactions professionally and efficiently. Effectively address customer questions, complaints and concerns within the scope of responsibility. Remain current and knowledgeable on every aspect of supported product. Facilitate customer issue escalations to local management/support as required. Determine necessity for field visits. Accurately document customer account records based on actions taken Fulfill work schedules as required. Participate in quality coaching sessions to ensure efficient and effective interactions with customers. Keep supervisor informed of any work-related concerns. Perform other duties as assigned. REQUIRED QUALIFICATIONS Required Skills/Abilities and Knowledge Ability to read, write, speak and understand English Required Education High school diploma or GED equivalent PREFERRED QUALIFICATIONS Preferred Related Work Experience and Number of Years Previous customer service representative experience Previous experience working in cable operations and/or telecommunications call center WORKING CONDITIONS Normal office conditions PHYSICAL AND MENTAL REQUIREMENTS Physical Requirements N/A Mental Requirements Ability to handle multiple tasks Proven organization and time management skills Proven interpersonal skills Ability to effectively train and offer guidance to other representatives Proficiency with PCs, Microsoft Office Suite and general intranet navigation EOE Charter Communications is an Equal Opportunity Employer - Minority/Female/Veteran/Disability CRP113 2024-37861 2024 Here, employees don't just have jobs, they build careers. That's why we believe in offering a comprehensive pay and benefits package that rewards employees for their contributions to our success, supports all aspects of their well-being, and delivers real value at every stage of life. A qualified applicant's criminal history, if any, will be considered in a manner consistent with applicable laws, including local ordinances. The base pay for this position generally is between $20.00 and $25.25. The actual compensation offered will carefully consider a wide range of factors, including your skills, qualifications, experience, and location. We comply with local wage minimums and also, certain positions are eligible for additional forms of other incentive-based compensation such as bonuses. Get to Know Us Charter Communications is known in the United States by our Spectrum brands, including: Spectrum Internet, TV, Mobile and Voice, Spectrum Networks, Spectrum Enterprise and Spectrum Reach. When you join us, you're joining a strong community of more than 100,000 individuals working together to serve nearly 32 million customers in 41 states and keep them connected to what matters most. Watch this video to learn more. Who You Are Matters Here We're committed to growing a workforce that reflects our communities, and providing equal opportunities for employment and advancement. EOE, including disability/vets. Learn about our inclusive culture.