New

Regional Operations Center Representative - Rochester

Charter Communications
United States, New York, Rochester
Nov 14, 2024
A dedicated worker with strong technical skills. Adaptable in quickly changing environments and a reliable team player. If this sounds like you, then Regional Operations Center (ROC) Specialist may be the role for you. BE A PART OF THE CONNECTION At Spectrum, we ensure the delivery of our internet services to more than 32 million customers nationwide. As a ROC Specialist, you will be using national tools and processes to provide 24/7 incident management to our vast hybrid-fiber coaxial plant network. You will be monitoring plant performance for optimal service delivery to our valued customers. Whether it be dispatching maintenance teams to fix outages or finding impairments, your work will be directly helping our customers get back online and enjoy using our services. WHAT OUR ROC SPECIALISTS ENJOY MOST A supportive work environment with helpful team members The knowledge of ultimately helping customers Being able to rely on team members for whatever arises A fast-paced environment An open communication flow between peer organizations Being able to rely on your team and their ability to rely on you builds the relationship needed to ensure our network is working optimally. By monitoring operating areas and managing incidents, you will be strengthening the connection between Spectrum services and our customers. WHAT YOU'LL BRING TO SPECTRUM Required Qualifications Experience: Cable/telecommunications experience such as Field Operations or Maintenance Tech of at least 1 year; Dispatch, Call Center Tier or help desk support experience of at least 1 year Technical Skills: A solid understanding of Hybrid Fiber Coaxial (HFC) network concepts, DOCSIS, end-user support principles; ability to use tools to effectively troubleshoot basic HFC related issues Skills: Strong communication, adaptable, quick learner Abilities: Troubleshooting, problem solving, works well on teams Schedule: Must be able to work all shifts including evenings, weekends and some holidays Preferred Qualifications Two-year degree or certificate telecommunications or IT emphasis Previous experience working in a fast-paced, customer based environment SPECTRUM CONNECTS YOU TO MORE DynamicGrowth: With opportunities to develop your career from ROC Specialist I to ROC Specialist III, your talent and abilities will grow tremendously Job Perks: Great benefits, thorough training and salary increases as you progress in your career Competitive Pay: Generous starting salary Total Rewards: See all the ways we invest in you --- at work and in life Apply now, connect a friend to this opportunity or sign up for job alerts! ENO170 2024-39206 2024 Here, employees don't just have jobs, they build careers. That's why we believe in offering a comprehensive pay and benefits package that rewards employees for their contributions to our success, supports all aspects of their well-being, and delivers real value at every stage of life. A qualified applicant's criminal history, if any, will be considered in a manner consistent with applicable laws, including local ordinances. The base pay for this position generally is between $20.00 and $29.15. The actual compensation offered will carefully consider a wide range of factors, including your skills, qualifications, experience, and location. We comply with local wage minimums and also, certain positions are eligible for additional forms of other incentive-based compensation such as bonuses. Get to Know Us Charter Communications is known in the United States by our Spectrum brands, including: Spectrum Internet, TV, Mobile and Voice, Spectrum Networks, Spectrum Enterprise and Spectrum Reach. When you join us, you're joining a strong community of more than 100,000 individuals working together to serve nearly 32 million customers in 41 states and keep them connected to what matters most. Watch this video to learn more. Who You Are Matters Here We're committed to growing a workforce that reflects our communities, and providing equal opportunities for employment and advancement. EOE, including disability/vets. Learn about our inclusive culture.